Wm jobs Work, Jobs in Telford, Shropshire (with Salaries)

Front Door Advisor
Dudley Metropolitan Borough Council —Brierley Hill
- £31,537 - £34,434 a year
- Full-time
- Hybrid work
- Customer service
10d
Youth Justice Service Worker
Dudley Metropolitan Borough Council —Brierley Hill
- £39,152 - £41,771 a year
- Part-time
- Hybrid work
12d
Learning & Development Officer
Dudley Metropolitan Borough Council —Dudley
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Communication skills
Senior Information Analyst
Dudley Metropolitan Borough Council —Brierley Hill
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
6d
Business Support Officer
Dudley Metropolitan Borough Council —Dudley
- £25,583 - £25,989 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
10h
Senior Business Support Officer
Dudley Metropolitan Borough Council —Brierley Hill
- £26,403 - £28,142 a year
- Part-time
- Hybrid work
- Administrative experience
- Communication skills
2d
Level 2 Teaching Assistant
Dudley Metropolitan Borough Council —Dudley
- £19,096.16 - £19,836.66 a year
- Monday to Friday
- School
- Teaching
2d
School Business Manager
Dudley Metropolitan Borough Council —Kingswinford
- £31,119 - £34,203 a year
- Call to connect
- Organisational skills
- Leadership
- Communication skills
- Flexible schedule
3d
Associate Director - Acquisitions, Compliance & Maintenance
Dudley Metropolitan Borough Council —Dudley
- £108,015 - £118,680 a year
- Full-time
- Hybrid work
- Construction
- Communication skills
12d
Lunchtime Supervisor
Dudley Metropolitan Borough Council —Wollaston
- £25,185 a year
- Full-time
- School
6d
Assistant Cook
Dudley Metropolitan Borough Council —Upper Gornal and Woodsetton
- £17,174.91 - £17,841.35 a year
- Call to connect
- Restaurant
- School
9d
Teaching Assistant Level 2
Dudley Metropolitan Borough Council —Wollaston
- £5,581.96 - £5,798.41 a year
- Part-time
- School
9d
Casual Residential Childcare Worker
Dudley Metropolitan Borough Council —Sedgley
- £28,598 - £31,022 a year
- Weekend availability
Lead Child Protection Practitioner
Dudley Metropolitan Borough Council —Brierley Hill
- £51,356 - £54,495 a year
- Full-time
Social Worker - Assessment Service
Dudley Metropolitan Borough Council —Brierley Hill
- £39,152 - £46,142 a year
Higher Level Teaching Assistant
Dudley Metropolitan Borough Council —Kingswinford
- £24,126.05 - £26,821.41 a year
- Monday to Friday
- School
10h
Social Worker - Family Help
Dudley Metropolitan Borough Council —Brierley Hill
- £39,152 - £46,142 a year
L2 Administrative Assistant
Dudley Metropolitan Borough Council —Kingswinford
- £11,751.49 - £12,207.18 a year
- Call to connect
- Administrative experience
- Organisational skills
- Care plans
6d
Independent Reviewing Officer
Dudley Metropolitan Borough Council —Brierley Hill
- £55,461 - £59,414 a year
- Full-time
- No degree
11d
Home Care Assistant
Dudley Metropolitan Borough Council —Brierley Hill
- £26,403 - £28,142 a year
- Weekend availability
- Communication skills

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Front Door Advisor

Dudley Metropolitan Borough Council -
Brierley Hill

Apply Now

Job details

Full-time
£31,537 - £34,434 a year
10 days ago

Qualifications

Customer service

Full job description

Job Introduction

Grade 7 (£31,537.00 – £33,434) - salary subject to experience
Children’s Services – Front Door & Partnerships (MASH)
Dudley Metropolitan Borough Council

Dudley has transformed how it supports children and families, evolving from a traditional MASH into a dynamic integrated Children’s Front Door model that brings together multi-agency partners and Early Help services.

As we continue to refine and strengthen our offer, an exciting opportunity has arisen to recruit two permanent Front Door Advisors to join our established and growing team.

About the Role

Front Door Advisors play a vital role at the first point of contact for Children’s Social Care, supporting children aged 0–18 and their families by ensuring they receive the right response, at the right time, from the right service.

You will be part of a multi-agency team working within our integrated Front Door, responding to contacts from professionals and members of the public.

This role focuses on:

Screening and triaging contacts at the earliest stage
Providing advice, guidance, and signposting
Ensuring appropriate progression in line with the Dudley’s Continuum of Need Document
Resolving as many enquiries as possible at the first point of contact through a restorative and outcome-focused approach

The role is predominantly office-based (3 days a week in the office after induction and initial training) and does not involve direct face-to-face work with families.

Key Responsibilities

As a Front Door Advisor, you will:

Undertake screening of referrals and safeguarding notifications at first contact
Communicate effectively with families, professionals, and partner agencies
Provide clear advice, information, and signposting to appropriate services
Work collaboratively across agencies to ensure a seamless customer journey
Identify and escalate risk of harm where appropriate
Maintain high-quality, accurate records in line with statutory requirements
Support the continuous improvement of service delivery within Children’s Social Care

The role will involve responding to a wide range of enquiries including advice requests, safeguarding checks, referrals, and information queries.

About You

We are looking for individuals who are:

Experienced in Children’s Social Care, Early Help, or a related environment
Skilled in delivering high-quality customer service, advice, and information
Confident handling complex and sensitive enquiries
Able to analyse information and make sound decisions under pressure
Strong communicators, both verbal and written, with a professional telephone manner
Comfortable using a range of IT systems and databases
Committed to safeguarding, equality, and excellent customer care

You will demonstrate the ability to:

Work both independently and as part of a team
Manage a varied and demanding workload
Remain calm, empathetic, and solution-focused in challenging situations

A relevant qualification (or willingness to work towards one) is expected.

Why Join Dudley?

Be part of an innovative Front Door model shaping how services are delivered
Work within a supportive, multi-agency environment
Contribute to improving outcomes for children and families
Opportunities for learning, development, and progression

Additional Information

Permanent positions (x2)
Enhanced DBS check will be required
Office-based role within Dudley’s Front Door service

Interested?

If you are passionate, motivated, and committed to improving outcomes for children and families, we would like to hear from you.

For an informal discussion about the role, please contact:
Wayne Calder, Service Manager (Front Door & Partnerships) @ [email protected]

Workplace Attendance: Working in the office 3+ days a week (pro-rata) or Onsite full time

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or [email protected] who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [email protected]

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via [email protected]

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

#LI-DMBC2019

Apply Now

Refine Your Search

wm jobs jobs in telford, shropshire

Front Door Advisor

Youth Justice Service Worker

Learning & Development Officer

Senior Information Analyst

Business Support Officer

Senior Business Support Officer

Level 2 Teaching Assistant

School Business Manager

Associate Director - Acquisitions, Compliance & Maintenance

Lunchtime Supervisor

Assistant Cook

Teaching Assistant Level 2

Casual Residential Childcare Worker

Lead Child Protection Practitioner

Social Worker - Assessment Service

Higher Level Teaching Assistant

Social Worker - Family Help

L2 Administrative Assistant

Independent Reviewing Officer

Home Care Assistant

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