business analyst Work, Jobs in telford (with Salaries)

Business Analyst
Echo Managed Services —Walsall
- Full-time
- Salesforce
- English
- Bachelor's degree
- Free parking
- Employee discount
Finance Business Analyst
Aggreko —Cannock
- Full-time
- Hybrid work
- Accounting
- Agile
- Employee assistance programme
- Employee discount
1d
Accounts & Reporting Analyst
Cosgrove & Cosgrove Ltd —Wellington
- £30,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- QuickBooks
- Free parking
Quick apply
Supply Chain Analyst
SNG Barratt Group —Bridgnorth
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Quick apply
Savings Product Analyst
West Brom —West Bromwich
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee discount
1d
Supply Chain Analyst
Safran —Wolverhampton
- Full-time
- Microsoft Excel
- ERP systems
- Continuous improvement
Reporting and Data Analyst (Tableau)
Safran —Wolverhampton
- Full-time
- SQL
- Software development
Business Performance Analyst
Hall & Kay —Birmingham
- Full-time
- Microsoft Excel
- SQL
- Presentation skills
Quick apply
Data and Management Information Analyst (Band 3/SEO)
Health and Safety Executive —Birmingham
- £47,686 - £54,453 a year
- Part-time
- Hybrid work
- Microsoft Excel
- SQL
- Presentation skills
13d
Mortgage Product Analyst
West Brom —West Bromwich
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee discount
1d
E-Trade Senior Portfolio Underwriting Analyst
QBE —Stafford
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Computer networking

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Business Analyst

Echo Managed Services -
Walsall

Apply Now

Job details

Full-time

Benefits

Free parking
On-site gym
Company pension
Employee discount
Gym membership
On-site parking

Qualifications

Jira
Waterfall
Salesforce
Business analysis
Visio
English
Bachelor's degree
Confluence
Agile
Business
Communication skills
Information Technology

Full job description

Job Title Business Analyst

Location Walsall, West Midlands

Package Competitive

Echo Managed Services are looking for an experienced and highly analytical Business Analyst to join our Software Services team. Based in our Walsall office, you will be part of a high‑performing Business Analysis practice supporting the successful implementation, enhancement, and optimisation of our SaaS billing and CRM products.

The Role:

Working closely with clients, technical teams, and product specialists, the Business Analyst will translate business needs into clear, actionable requirements and support delivery across the full project lifecycle. This role is ideal for someone who thrives in a dynamic environment, enjoys problem‑solving, and can confidently engage with stakeholders at all levels.

Key Responsibilities

Support the implementation of our SaaS billing and CRM platform across discovery, business process alignment, development, UAT, and go‑live.
Provide analytical support for legacy billing products, including issue investigation, change request evaluation, and impact assessments.
Develop a deep understanding of our products to demonstrate features and support successful client adoption.
Capture, interpret, prioritise, and refine business requirements, producing high‑quality user stories, acceptance criteria, and functional specifications.
Maintain and groom client‑specific product backlogs in collaboration with Product and Engineering teams.
Identify opportunities for product enhancements and contribute to roadmap discussions.
Act as the key liaison between clients and technical teams, ensuring clarity and alignment on requirements and design decisions.
Communicate complex scenarios and technical concepts to non‑technical stakeholders in a clear and structured way.
Build strong relationships across client organisations and internal teams to support successful delivery outcomes.

What You’ll Need:

Competencies / Experience / Knowledge

Minimum 6 years’ experience as a Business Analyst, including experience working with international/off‑shore teams.
Strong background in producing functional specifications, user stories, and acceptance criteria.
Skilled in shaping work packages to support effective delivery and estimation.
Proficient with process‑modelling tools such as Microsoft Visio.
Hands‑on experience with Jira and Confluence.
Familiarity with Lucidchart, Miro, or similar whiteboarding tools.
Experience working across both Agile and Waterfall methodologies.
Excellent analytical, communication, and stakeholder‑management skills.
Exceptional spoken English and confident communication style.
Familiarity with utility billing systems and CRM applications.
Experience with Salesforce (Salesforce certifications highly advantageous).

Education / Qualifications

Bachelor’s degree in Business, Operations, IT, or a related field.
Business Analysis certifications (e.g., CBAP, CCBA, or equivalent) are an advantage.

What You’ll Get in Return:

A competitive salary
Pension scheme with employer contributions
20 days holiday + bank holidays
A supportive and collaborative work environment where your ideas and contributions are highly valued
Mentorship and guidance from experienced professionals
24/7 GP service.
Access to my premier benefits – store discounts.
Employee Well-being programme
Free onsite parking
Onsite Gym

Who we are:

Part of the South Staffordshire group, Echo Managed Services is a leading provider of billing software and outsourced customer service solutions. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

Apply Now

Refine Your Search

business analyst jobs in telford

Business Analyst

Finance Business Analyst

Accounts & Reporting Analyst

Supply Chain Analyst

Savings Product Analyst

Supply Chain Analyst

Reporting and Data Analyst (Tableau)

Business Performance Analyst

Data and Management Information Analyst (Band 3/SEO)

Mortgage Product Analyst

E-Trade Senior Portfolio Underwriting Analyst

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