Guest experience leader Work, Jobs in Telford (with Salaries)

Guest Experience Manager
PGL Travel —Shrewsbury
- £35,717 a year
- Management
- First Aid Certification
- Communication skills
- Annual leave
- Employee assistance programme
9d
Guest Service Team Leader Food & Beverage
Park House Hotel —Shifnal
- £30,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
Quick apply
14h
Bar Supervisor
Putt Putt Social —Telford
- £27,000 a year
- Part-time
- Hospitality
- Bar
- English
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Wellness Centre Manager
MADE Wellness Centre @ Moddershall Oaks Country Spa Retreat —Stone
- Full-time
- Hospitality
- Sales
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
14d
Leisure Team Leader
Village Hotels - Walsall - Leisure —Walsall
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8d
Guest Service Team Leader
Feathers Hotel —Ludlow
- £29,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Employee assistance programme
Quick apply
13d
House Host
Serco Leisure Operating Limited —Newport
- Up to £12.71 an hour
- Part-time
- Computer literacy
- Communication skills
- Employee discount
Restaurant Team Leader
Albrighton Garden Centre —Albrighton
- Part-time
- Sales
- Customer service
- Computer literacy
- Store discount
- Employee discount
Quick apply
1d
Pub Manager
Furious Pub Co —Allscott
- From £35,000 a year
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
Events Team Leader
Joule's Brewery —Market Drayton
- £13 an hour
- Full-time
- Hospitality
- Organisational skills
- In-person
Quick apply
7d
Food and Beverage Team Leader
Village Hotels - Walsall - M&E —Walsall
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
1d
Team Leader
KFC Shrewsbury - Arlington Way 3017 —Shrewsbury
- £33,300 a year
- Full-time
- Restaurant
- Employee discount
8d
Team Leader
HF Holidays —Church Stretton
- £13.21 an hour
- Weekend availability
- Customer service
- Hotel
- Leadership
- Employee discount
Quick apply
10h
Food & Beverage Team Leader
National Trust —Stafford
- £25,837.50 - £25,838.00 a year
- Café
- Free parking
- Employee assistance programme
3d
Senior Supervisor/Assistant Manager
CHILLINGTON PLAYBARN LIMITED —Stafford
- £14.20 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
13d
Hotel Operations Manager
Mercure Birmingham West Hotel —West Bromwich
- From £40,000 a year
- Full-time
- Hospitality
- Hotel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Assistant Manager
Slim Chickens - Cannock —Cannock
- Up to £32,723 a year
- Weekend availability
- Hospitality
- Administrative experience
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Team Member
EG On The Move Ltd —Shrewsbury
- £8.05 - £12.90 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
8d
Director Of Sales
Levy —Stone
- Hybrid work
- Sales
- In-person
- Employee assistance programme
- Employee discount
1d
Chef De Partie
Serco Leisure Operating Limited —Newport
- £29,000 a year
- Weekend availability
- Restaurant
- Kitchen experience
- Employee discount

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Guest Experience Manager

PGL Travel -
Shrewsbury

Apply Now

Job details

Fixed term contract
£35,717 a year
9 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

French
Management
First Aid Certification
Communication skills

Full job description

12 Month Fixed-Term Contract
Earn £35,717 (live-off rate) per annum (pro-rata)

Made by adventure

PGL is shaping the next generation through extraordinary residential adventures. Our award-winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real-world skills for life. Will you join the adventure?

We’re part of something bigger

We’re proud to be part of PGL Beyond, a network of educational travel brands which empowers young people to explore, grow and thrive – through exceptional experiences that go beyond the classroom. Together, we’re making a difference.

Make a difference as a Guest Experience Manager

In this exciting role you will lead our activity & guest care teams to provide our customers a magical & memorable PGL experience from the moment they arrive, through to waving them goodbye… leaving them counting down the days until their next visit!

This position is actively involved on site, ensuring the happiness of our guests, overseeing our activities and ensuring our team is always providing an enjoyable and safe experience. This will be achieved through instilling a fun, friendly & supportive environment, and working in partnership with the on-site People & Culture team to ensure PGL is an incredible place to work, and to visit!

You’ll be leading our Guest Experience Team, including line management, supporting welfare and wellbeing, and identifying and facilitating career development & training opportunities. You’ll work collaboratively with the Lead Activity Specialist and Lead Activity Technician to ensure compliance with our standards across the centre.

You’ll also be comfortable working with data, able to analyse complex rotas, workforce planning, holidays and performance statistics relating to the team. You’ll be required to gather and analyse customer feedback, & implement innovations to keep PGL growing & improving for the future.

Is this you?

A proven leader of people with superb organisational abilities and guest-centric approach
An approachable and effective communicator, able to develop successful working relationships with a variety of people and teams
Enjoys problem solving and thrives when faced with a variety of challenges & deadlines
Previous line management experience within guest care/activity delivery & able to coach/train/mentor teams
Ideally hold a Level 3 or above in Leadership, Management, Education & Training qualification and a recognised First Aid qualification, though training can be provided.

Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.

A place to thrive

No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

On top of your 25 days annual leave (+ 8 bank holidays), you’ll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday.

Free/discounted PGL breaks for your family & discounts at 800+ retailers.

For a full Job Description and Personal Specification please click here

For any enquiries specific to this role please email [email protected]

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.

#ShrewsburyGEMJune

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guest experience leader jobs in telford

Guest Experience Manager

Guest Service Team Leader Food & Beverage

Bar Supervisor

Wellness Centre Manager

Leisure Team Leader

Guest Service Team Leader

House Host

Restaurant Team Leader

Pub Manager

Events Team Leader

Food and Beverage Team Leader

Team Leader

Team Leader

Food & Beverage Team Leader

Senior Supervisor/Assistant Manager

Hotel Operations Manager

Assistant Manager

Team Member

Director Of Sales

Chef De Partie

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