Incident manager Work, Jobs in Telford (with Salaries)

Service Delivery Manager
Capgemini —Telford
- Hybrid work
Support Manager
YMCA Wellington and District —Telford
- From £30,420 a year
- Full-time
- Supervising experience
- Mentoring
- In-person
- Free parking
- Annual leave
Quick apply
7h
Continuous Improvement Engineer
Window Systems Division —Telford
- Full-time
- Computer literacy
- Engineering
- Microsoft Office
Health, Safety & Environmental Officer
AO World —Telford
- £51,789 a year
- Microsoft Office
- Communication skills
- Employee discount
Deputy Manager
care first staffing —Telford
- £30,000 - £50,000 a year
- Full-time
- In-person
- Care plans
- Leadership
Quick apply
1d
Vodafone Three - Operational Incident Manager
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Work from home
- Employee discount
Team Leader
care first staffing —Telford
- £24,420.00 - £52,050.07 a year
- Full-time
- Childcare
- Supervising experience
- Driving
Quick apply
6h
Operations Manager
CanDo Laundry Services —Telford
- £35,000 - £36,000 a year
- Customer service
Quick apply
Relief Security Officer
ASEL —Telford
- £12.71 - £15.00 an hour
- Employee assistance programme
- Employee discount
7d
VodafoneThree - Incident Snr Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Analysis skills
- Time management
- Employee discount
3h
Environment, Health & Safety Advisor
Muller Group —Telford
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
First Line Manager - ACI Header Tanker
Kuehne+Nagel —Telford
- Microsoft Excel
- Microsoft Outlook
- Management
- Employee discount
- Referral programme
Deputy Manager
Edison Young People —Telford
- £17.29 - £17.84 an hour
- Full-time
- IT
- Care plans
- Leadership
- Employee discount
- Referral programme
Operations Support Driver
Serco Leisure Operating Limited —Newport
- £26,557.55 a year
- Weekend availability
- Hospitality
- Customer service
- Communication skills
- Employee discount
Warehouse Manager
CML —Telford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
8d
Health & Safety Manager
Lesaffre —Kidderminster
- £30,000 - £35,000 a month
- Part-time
- Analysis skills
- Leadership
- Communication skills
Quick apply
8d
Security Site Lead/ Team Leader
Mitie —Telford
- £14.14 an hour
- Full-time
Failsafe Officer
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Part-time
1d
QA Systems Application Specialist
Muller Group —Telford
- Full-time
- English
- Project management
- No degree
- Annual leave
- Employee assistance programme
Security Controller - SIA
Business Watch Guarding LTD —Telford
- £13.21 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Quick apply
8h

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Service Delivery Manager

Capgemini -
Telford

Apply Now

Job details

Permanent

Full job description

About the Job you're considering

We’re excited to be offering this opportunity to join our established and rapidly expanding team as a Service Delivery Manager, working across a diverse range of technologies and areas of the busines. This role is suitable for an individual who enjoys being part of a flexible, diverse team in a complex and variable environment.

Hybrid Working:

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

You will:

Work as a single point of contact between the Client Service Managers and the Delivery Teams you will act as an escalation point for live service issues, owning all existing and new services
Managing customer relationships, including preparation for business events, forecasting and improvement initiatives.
Ensuring that team financial forecasts are managed in a regular and timely manner and that actuals are accurately and promptly reported as part of the M-Review cycle with support of PMO.
Support the Incident Management processes and manage the communication response ensuring the required information is available to both management, technicians and the business.
Support the Major Incident processes and manage the communication response ensuring the required information is available when required by both management and technicians.
Reporting of uptime and availability of the live operational services/infrastructure including the management of Service Level Measures and associated commercial discussions.

Your skills and Experience

Be able to manage conflicting demands
Interface with key third parties and internal functions
Support service delivery and service improvements
Takes ownership of service issues
Excellent communicator and stakeholder management
Lead in alerting, reporting and monitoring of live service
Report against SLA and KPI’s, produce management information with detailed analysis
Outcome oriented
Proactively engage with and lead major incident management when required
Lead and assist with continuous service delivery improvement initiatives
Is confident working in an Agile environment

We're a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.

As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
**Declare they have a disability, and **
Meet the minimum essential criteria for the role.

Please opt in during the application process

Your Security Clearance

Your security clearance and pre-employment checks

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Why you should consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

Make it Real - what does it mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com

Apply Now

Refine Your Search

incident manager jobs in telford

Service Delivery Manager

Support Manager

Continuous Improvement Engineer

Health, Safety & Environmental Officer

Deputy Manager

Vodafone Three - Operational Incident Manager

Team Leader

Operations Manager

Relief Security Officer

VodafoneThree - Incident Snr Specialist

Environment, Health & Safety Advisor

First Line Manager - ACI Header Tanker

Deputy Manager

Operations Support Driver

Warehouse Manager

Health & Safety Manager

Security Site Lead/ Team Leader

Failsafe Officer

QA Systems Application Specialist

Security Controller - SIA

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About the Job you're considering

Your Role

Your skills and Experience

We're a Disability Confident Employer

Your Security Clearance

Why you should consider Capgemini?

Make it Real - what does it mean for you?

About Capgemini

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