Head of it Work, Jobs in Telford And Wrekin (with Salaries)

IT Servicedesk Administrator
Epwin Group PLC —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Head of Defence Training Services (LR10)
AQUILA —Shrewsbury
- £80,000 - £90,000 a year
- Hybrid work
- Continuous improvement
- No degree
- Leadership
- Annual leave
- Employee assistance programme
Head of Customer and Business Intelligence
The Wrekin Housing Group Limited —Telford
- £74,358 a year
- IT
7d
Head of Customer and Business Intelligence
Housing Plus Group —Telford
- £74,358 a year
- Full-time
- IT
7d
Technical Support Engineer – IT
Enconvo UK —Telford
- Full-time
- Azure
- Windows
- SharePoint
- Employee discount
One Stop - Head of Technology
One Stop —Brownhills
- Full-time
- Analysis skills
- Project management
- Team management
2d
Head of CSU
Walsall Council —Walsall
- £81,501 - £92,483 a year
- Full-time
- English
- Flexitime
Sales Advisor 26/002
Boningale —Albrighton
- Full-time
- Customer service
- IT
- Computer skills
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Head of School - OMG Education Wolverhampton Site
OMG Education —Wolverhampton
- £45,000 - £60,000 a year
- Full-time
- Bachelor's degree
- In-person
- School
Quick apply
19h
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
1d
Trustee (Clinical)
Katharine House Hospice —Stafford
- Temporary
- Hospice
Quick apply
Technical Support Engineer
BaseRock IT Solutions —Shrewsbury
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Driving
- Free parking
- Work from home
Quick apply
9d
Head of Live Well Commissioning
Walsall Council —Walsall
- £81,501 - £92,483 a year
- Full-time
- English
- Flexitime
Senior Director of Field Planning & Activation
Acosta —Stoke-on-Trent
- £90,000 a year
- Full-time
- Leadership
7d
IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- No degree
- Mentoring
- Organisational skills
- Annual leave
7d
HR Director
Capgemini —Telford
- Hybrid work
- Human resources
- Leadership
9d
Head of School
The Progress Group —Wolverhampton
- £40,000 - £45,000 a year
- Full-time
- IT
- School
Careers Adviser
Thomas Telford School —Telford
- £28,000 - £33,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- Organisational skills
Quick apply
7d
Trustee (Digital background preferred)
Katharine House Hospice —Stafford
- Temporary
- Hospice
Quick apply
SEO Senior Account Manager
Croud —Shrewsbury
- £37,720 - £42,720 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
Quick apply
1d

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IT Servicedesk Administrator

Epwin Group PLC -
Telford

Apply Now

Job details

Full-time
12 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Procurement
Ticket management
Administrative experience
ITIL
Organisational skills
IT
Communication skills

Full job description

EPW1

Group Head of ICT Infrastructure

As a key member of the Group ICT Infrastructure team, the ICT Service Desk Administrator provides first-line triage, coordination, and administration of service desk activities.

The role ensures all incoming requests are logged accurately, prioritised effectively, and assigned correctly, while supporting procurement processes and maintaining hardware/software inventory across the organisation.

This position is essential in delivering a high-quality user experience and ensuring efficient ICT operations through proactive ticket management, stock handling, and administrative support.

General

Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
Work positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.
Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
Promote and display the Epwin Core Values.

Service Desk Administration

Act as the first point of triage for all incoming ICT incidents and service requests.
Ensure all tickets are accurately logged with sufficient detail, correct classification, and appropriate priority.
Assign tickets to the correct divisional support groups or escalate where necessary.
Monitor ticket queues to maintain SLA compliance and proactively chase updates when required.
Provide users with updates on request progress, ensuring clear communication and customer satisfaction.
Identify recurring issues and escalate trends to Group Head of ICT Infrastructure for review.
Assist in creating and updating Service Desk knowledge base articles, FAQs, and user guides.

Procurement & Stock Management

Manage the end-to-end procurement process for ICT hardware, software, and peripherals.
Raise purchase orders, liaise with approved suppliers, and track orders through to delivery.
Maintain up-to-date stock levels for hardware, consumables, and critical spares at relevant sites.
Issue equipment to users and ensure all assets are recorded in the organisation’s asset management system.
Monitor licensing allocations and renewals, ensuring compliance with vendor requirements.
Assist with the lifecycle management of ICT assets, including receiving, registering, retiring, and disposing of equipment in line with policy.

Technical & Operational Support

Provide basic first-line support where appropriate (password resets, account unlocks, simple troubleshooting).
Ensure adherence to ICT security policies when issuing equipment, software, or access rights.
Support onboarding and offboarding processes regarding equipment allocation and returns.
Assist with administrative tasks for ICT audits, inventory checks, and compliance activities.
Work collaboratively with technical teams, escalating issues requiring higher-level expertise.

Experience working within an IT ServiceDesk or administrative support environment.
Strong organisational skills with the ability to prioritise and manage multiple tasks.
Excellent communication skills, both written and verbal.
Familiarity with ITIL-aligned service desk processes (incidents, requests, triage).
Basic understanding of IT hardware, software, and peripheral equipment.
Experience with procurement processes and supplier interaction.
Capable of maintaining accurate records, stock systems, and asset registers.
Customer-focused approach with a commitment to high-quality service.
Proficiency with Microsoft 365 applications (Excel, Outlook, Teams, Word)

Service Desk tickets triaged and assigned within agreed timeframes.
Accuracy of ticket logging, categorisation, and prioritisation.
Procurement requests processed promptly, and stock levels maintained effectively.
Positive feedback from users, peers, and management.
Adherence to service level agreements and operational procedures.
Contribution to continuous improvement of ServiceDesk processes.

Organised & Detail-Focused - Able to manage information accurately and work methodically.
Customer-Centric - Approachable, helpful, and committed to positive user experiences.
Action-Oriented - Able to manage workload efficiently and respond to changing priorities.
Strong Communicator - Clear, professional, and confident in all forms of communication.
Collaborative - Works well within team environments and builds positive relationships.
Integrity & Trustworthiness - Handles information and assets responsibly and ethically.
High Standards - Takes pride in delivering quality work and maintaining accurate records.

Apply Now

Refine Your Search

head of it jobs in telford and wrekin

IT Servicedesk Administrator

Head of Defence Training Services (LR10)

Head of Customer and Business Intelligence

Head of Customer and Business Intelligence

Technical Support Engineer – IT

One Stop - Head of Technology

Head of CSU

Sales Advisor 26/002

Head of School - OMG Education Wolverhampton Site

Head of Security Operations

Trustee (Clinical)

Technical Support Engineer

Head of Live Well Commissioning

Senior Director of Field Planning & Activation

IT Service Desk Team Leader

HR Director

Head of School

Careers Adviser

Trustee (Digital background preferred)

SEO Senior Account Manager

I want to receive the latest job alerts for head of it in telford and wrekin

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