Customer service manager Work, Jobs in Tendring, Oxf (with Salaries)

Customer Experience Lead
Smedley Group —Bicester
- Weekend availability
- Hybrid work
- CRM software
- Hospitality
- Sales
- Employee assistance programme
Quick apply
Customer Relations Manager
Floryn House Care Home —Kidlington
- Up to £45,000 a year
- Full-time
Quick apply
Store Manager
Michael Kors —Bicester
- £45,000 - £60,000 a year
- Full-time
- English
- Communication skills
- Employee discount
6d
Customer Experience Manager - Prestige and Specialist Vehicles
Unity Automotive Ltd - Unity Oxford —Kidlington
- £32,500 - £38,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Store discount
Quick apply
9d
Department Manager FTC 12 mnths
Ralph Lauren —Bicester
- Full-time
- Hospitality
- Customer service
- Retail management
General Manager
Coach —Bicester
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Operations Manager - South East & West
Elior UK —Oxford
- £53,000 a year
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
9d
Customer Service Manager
Berkeley Group —Milton Keynes
- Customer service
- Leadership
- Annual leave
Quick apply
14d
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant General Manager
Ralph Lauren —Bicester
- Hospitality
- Microsoft Office
- Communication skills
6h
Sales Administration Team Leader
Flegg Projects Ltd —Aylesbury
- £36,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
6d
Operations and Customer Assistant/Manager
LBJ —Berkhamsted
- £25,000 - £35,000 a year
- Full-time
- Administrative experience
- Supervising experience
- In-person
Quick apply
Customer Service Representative (Account Manager)
The Pollard Group —Buckingham
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
Quick apply
Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Milton Keynes
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Service Manager/Advisor
M D AUTO CARE LTD —Aylesbury
- £37,500 - £50,000 a year
- Overtime
- Customer service
- Front desk
- Communication skills
Quick apply
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Service Resolution Manager
Tripadvisor —Oxford
- Hybrid work
- Management
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Head of Arboricultural Administration
Nicholsons —Bicester
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
13d
Customer Relationship Lead
Majesticare —Haddenham
- £43,000 - £47,000 a year
- Employee discount
Quick apply
11d
Head of Spa - Soho Farmhouse
Soho House & Co. —Bicester
- Hospitality
- Merchandising
- Leadership
- Employee discount
Quick apply
6d

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customer service manager jobs near tendring, oxf

Customer Experience Lead

Smedley Group
Bicester

Quick apply

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

CRM software
Hospitality
Sales
Social media management
Conversion optimisation
Organisational skills
Communication skills

Full job description

Job Title: Customer Experience Lead – UK

Location: Upper Heyford, UK

About FAT Karting League

FAT Karting League is a high-performance motorsport business built around competition, precision, and experience. We deliver organised racing environments where attention to detail, consistency, and teamwork are critical to success — on and off the track.

As a growing organisation, we’re building more than just a karting league. With plans to expand into other areas of motorsport, we’re creating opportunities for people who want to grow with the business and develop their careers as we scale. We’re looking for driven individuals who thrive in fast-paced, energetic settings, take pride in high standards, and are motivated by responsibility, progression, and being part of something that’s moving forward.

Role Summary

We are looking for a proactive and customer-focused Customer Experience Lead to support the growth of our junior karting programmes in the UK. This is a varied role combining customer sales, event delivery, and operational support, making it ideal for someone who enjoys building relationships, delivering exceptional customer experiences, and working in a fast-paced environment.

You will be responsible for converting warm enquiries into confirmed bookings through consultative conversations with parents and customers, while also acting as a key customer contact during live events. Alongside supporting event operations, you’ll help identify upsell opportunities, contribute to process improvements, and support wider operational projects as the business continues to grow.

This is an exciting opportunity to join an ambitious motorsport business at a key stage of expansion, with genuine opportunities for progression and development.

Key Responsibilities

Customer Sales & Enquiries

Proactively manage new and existing enquiries via HubSpot, phone, email, and social platforms
Build trusted relationships with parents throughout the junior karting sign-up journey
Convert warm leads into confirmed bookings through consultative conversations
Handle objections confidently and provide clear, accurate programme information
Maintain accurate CRM records and pipeline visibility
Follow up on enquiries to maximise conversion rates

Event Delivery & Customer Experience

Act as the primary point of contact for customers during events
Manage driver weigh-in processes and ensure accurate details within Alpha Timing
Communicate event schedules and updates clearly and professionally
Capture and document customer feedback to support continuous improvement
Escalate operational issues promptly to the Event Manager
Upsell future events and programmes during customer interactions

Community & Brand Engagement

Support weekly US-specific social media activity in collaboration with the global team
Represent FAT Karting League positively within the local community
Build strong relationships with drivers, parents, and customers

Process Improvement & Operational Support

Contribute to improvements in customer service and sales processes
Support operational projects including Driver Training and SOP development
Identify opportunities to improve efficiency across events and operations
Assist with documenting and implementing operational best practices

Qualifications and Experience

Essential

Experience in a customer-facing role involving enquiries, bookings, or sales conversations
Experience handling inbound leads via phone, email, and CRM systems
Strong communication skills with the ability to build rapport and trust quickly
Confident and professional telephone manner
Ability to manage customer expectations and resolve objections effectively
Strong organisational skills with the ability to prioritise multiple enquiries
High attention to detail when managing customer and event data
Comfortable using CRM systems such as HubSpot and digital communication platforms
Ability to remain calm and professional during live events and busy operational periods
Experience working in fast-paced environments where priorities can shift quickly

Desirable

Experience in a sales or conversion-focused environment
Experience within events, sports, hospitality, or youth programmes
Experience supporting social media or community engagement activities
Exposure to operational projects or process improvement initiatives
Passion or interest in motorsport is advantageous

Additional Information

Full-time permanent role based in Upper Heyford
Monday to Friday during non-event periods
Weekend working will be required during scheduled events in line with business needs
Time off in lieu (TOIL) or adjusted weekday hours will be provided as agreed
Travel to event locations will be required as part of the role
Opportunity to grow and develop within a rapidly expanding motorsport organisation

Benefits:

Private medical insurance
Pension scheme with salary sacrifice option
Life assurance (death in service)
33 days holiday including bank holidays
Childcare support via salary sacrifice
Employee Assistance Programme (EAP)
Free GP service

FAT Karting League is committed to attracting, recruiting, and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex, or sexual orientation. We strive to be a team that supports diversity in the workplace and promotes an inclusive culture in which all team members are respected, empowered, and valued.

Quick apply

Refine Your Search

customer service manager jobs in tendring, oxf

Customer Experience Lead

Customer Relations Manager

Store Manager

Customer Experience Manager - Prestige and Specialist Vehicles

Department Manager FTC 12 mnths

General Manager

Operations Manager - South East & West

Customer Service Manager

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

Assistant General Manager

Sales Administration Team Leader

Operations and Customer Assistant/Manager

Customer Service Representative (Account Manager)

Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped

Service Manager/Advisor

Director of Customer Operations and Engagement, EMEA

Service Resolution Manager

Head of Arboricultural Administration

Customer Relationship Lead

Head of Spa - Soho Farmhouse

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