Retail customer service representative Work, Jobs in Tendring, Oxf (with Salaries)

Customer Service Advisor
Valda Energy —Bicester
- Up to £26,000 a year
- Customer service
- Negotiation
- Annual leave
- Employee assistance programme
14d
Customer Service Advisor - 6 Month Fixed Term Contract
DPD Group UK —Bicester
- £24,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Communication skills
- Free parking
Quick apply
Customer Service Assistant
Royal Casino Slots —High Wycombe
- From £12.71 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
Customer Service Agent
Northgate Vehicle Hire —Milton Keynes
- £28,734 a year
- Customer service
- Employee discount
Quick apply
2d
Customer Service Advisor
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
8d
Customer Experience Associate
AAFES —Croughton
- £15.00 - £17.25 an hour
- Part-time
22h
Retail Customer Service Assistant - Nights
bp Retail —Buckingham
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
Retail Customer Service Assistant - Temporary
bp Retail —Oxford
- £13.45 an hour
- Part-time
- Café
Customer Service Assistant
OurCoop —Bicester
- £12.75 an hour
- Part-time
- Annual leave
- Employee discount
Quick apply
5d
Customer Support Advisor
Guardsman Industries —Abingdon
- £24,358.62 - £24,788.48 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
1d
Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
Retail Customer Service Assistant
bp Retail —Towcester
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
4d
Customer Service Assistant
Adventure Cycle Hire Limited —Milton Keynes
- Part-time
- Hospitality
- Customer service
- Maintenance
- Free parking
- Store discount
Quick apply
Customer Service Advisor
GLL —Wantage
- Up to £13.45 an hour
- Part-time
- Customer service
- IT
- Cash handling
- Employee discount
7d
One Stop - Customer Service Assistant
One Stop —Wootton
- £13.06 an hour
- Full-time
9d
Ecommerce Coordinator (Customer Service, Orders & Platform Support)
Prodrive —Banbury
- Microsoft Excel
- Customer service
- In-person
- Employee discount
Customer Services Advisor
Halfords —Banbury
- £12.15 - £14.01 an hour
- Part-time
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
23h

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Customer Service Advisor

Valda Energy -
Bicester

Apply Now

Job details

Up to £26,000 a year
14 days ago

Benefits

Annual leave
Company pension
Company events
Employee assistance programme
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Customer service
Negotiation

Full job description

The Energy Revolution

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

How you will Energise Our Team

Our Customer Service department is the key contact area for our customers and their energy needs. Due to internal promotions within the team, we are currently seeking 3x Customer Service Advisors to support increased business demand and our continued growth. We would also be open to considering part-time applicants for this position.

You will need to have a strong customer-focused background and lead the way in delivering outstanding customer service to our growing portfolio of business-to-business customers. You will handle enquiries, issues, and service requests, ensuring timely resolution through the use of influencing, assertive negotiation, and conflict resolution skills. You will also need to have a genuine passion for helping people and contributing meaningfully to Valda Energy’s mission of delivering smart, reliable energy solutions to businesses across the UK.

The day-to-day responsibilities will include but are not limited to the following:

Answer customer queries through various channels (emails, calls and chats) promptly to enhance the customer service experience
Patiently listen to customers to address their concerns adhering to a first contact resolution approach
Accurately record and logs interaction with customers and update account information
Work with management & other departments to maintain best practices for effective communication with customers
Maintain knowledge of updated company processes and policies to provide accurate guidance to customers
Meet regularly with team leader to give feedback to help improve customer service, response time and the staff experience
Willing to learn to apply company policy and process to customer solutions
Support the company’s ‘one team’ culture

The Spark we're Looking For

Minimum of 1 year’s prior experience in a customer-facing role
Communicates clearly and confidently, both verbally and in writing, explaining information effectively while engaging positively with customers and colleagues
Takes a proactive and resourceful approach to identify issues and deliver practical solutions that enhance customer satisfaction
Pays close attention to detail, ensuring accuracy in handling information and processes to maintain high-quality service
Prioritises customers’ needs in every interaction, consistently delivering a supportive, efficient, and positive experience
Demonstrates resilience by staying calm and focused under pressure, confidently navigates multiple systems, and adapts quickly to changing priorities to maintain excellent service levels

Perks that Power Your Journey ️

Annual salary up to £26k
Company annual bonus scheme
25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
Private Medical Insurance with Vitality Health
Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
Life Insurance policy, providing coverage at four times your salary
Employee Assistance Programme offering confidential support and guidance
Enjoy an array of complimentary snacks, drinks, and lunch options in our office
Salary sacrifice pension scheme where we will match contributions up to 4%
In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on [email protected]

Apply Now

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retail customer service representative jobs in tendring, oxf

Customer Service Advisor

Customer Service Advisor - 6 Month Fixed Term Contract

Customer Service Assistant

Customer Service Agent

Customer Service Advisor

Customer Experience Associate

Retail Customer Service Assistant - Nights

Retail Customer Service Assistant - Temporary

Customer Service Assistant

Customer Support Advisor

Customer Service Advisor

Retail Customer Service Assistant

Customer Service Assistant

Customer Service Advisor

One Stop - Customer Service Assistant

Ecommerce Coordinator (Customer Service, Orders & Platform Support)

Customer Services Advisor

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