Service manager Work, Jobs in Tendring, Oxf (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
1d
Programmes Manager - HMP Bullingdon
Ministry of Justice —Bicester
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
9d
General Manager
Coach —Bicester
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Facilities Manager
The Menu Partners —Bicester
- Up to £45,000 a year
- Full-time
- Maintenance
- Continuous improvement
Quick apply
Hospitality Manager
Restaurant Associates —Croughton
- £50,000 a year
- Hospitality
- Supervising experience
- Free parking
- Employee discount
9d
Department Manager FTC 12 mnths
Ralph Lauren —Bicester
- Full-time
- Hospitality
- Customer service
- Retail management
Operations Manager
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- Administrative experience
- Leadership
- Annual leave
- Employee discount
6d
Assistant General Manager
Ralph Lauren —Bicester
- Hospitality
- Microsoft Office
- Communication skills
2h
Head of Logistics - Events
Absolute Taste —Bicester
- Full-time
- Hospitality
- Microsoft Excel
- Contracts
Quick apply
7d
Customer Experience Lead
Smedley Group —Bicester
- Weekend availability
- Hybrid work
- CRM software
- Hospitality
- Sales
- Employee assistance programme
Quick apply
Commercial Manager
British Bakels Ltd —Bicester
- Up to £55,000 a year
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
10d
Operations Manager - South East & West
Elior UK —Oxford
- £53,000 a year
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
9d
Full Time Stockroom Associate, Tommy Hilfiger Women Kids - Bicester Village
Tommy Hilfiger —Bicester
- Full-time
- Communication skills
Shift Manager - Dispatch
DPD Group UK —Bicester
- £40,000 a year
- Full-time
- Management
- Computer skills
- Communication skills
- Free parking
Quick apply
6d
Assistant Manager
Lounges —Bicester
- £33,000 - £37,000 a year
- Full-time
- Serving
- Communication skills
Quick apply
14d
Council Homes Compliance Data Manager
Milton-Keynes-Council —Milton Keynes
- £42,839 - £47,181 a year
- Remote
- In-person
- Annual leave
- Employee discount
7d
Assistant Service Manager
Vertu Motors —Aylesbury
- £40,000 - £50,000 a year
- Full-time
- Communication skills
- Employee discount
Quick apply
Examination Operation Manager
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- University
- Annual leave
2d
Department Manager FTC 12 mnth
Ralph Lauren —Bicester
- Hospitality
- Customer service
- Retail management
2h
Campsite Casual - SUMMER JOB
Embers Camping —Middle Claydon
- £11.00 - £12.71 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Flexitime
- Flexible schedule
Quick apply
2d

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
1 day ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in tendring, oxf

Service Delivery Manager

Programmes Manager - HMP Bullingdon

General Manager

Facilities Manager

Hospitality Manager

Department Manager FTC 12 mnths

Operations Manager

Assistant General Manager

Head of Logistics - Events

Customer Experience Lead

Commercial Manager

Operations Manager - South East & West

Full Time Stockroom Associate, Tommy Hilfiger Women Kids - Bicester Village

Shift Manager - Dispatch

Assistant Manager

Council Homes Compliance Data Manager

Assistant Service Manager

Examination Operation Manager

Department Manager FTC 12 mnth

Campsite Casual - SUMMER JOB

I want to receive the latest job alerts for service manager in tendring, oxf

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