Guest service manager Work, Jobs in Tenterden, Ken (with Salaries)

Holiday Sales - Owner and Guest Experience Manager - HS1
Parkdean Resorts —New Romney
- £34,029 a year
- Weekend availability
- Recruiting
- Training & development
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
7h
Maintenance - Assistant Maintenance Manager - MA1
Parkdean Resorts —Rye
- £30,742 a year
- Organisational skills
- Leadership
- Resort
- Store discount
- Employee assistance programme
Quick apply
Hospitality Manager
Balfour Winery —Staplehurst
- £38,000 - £40,000 a year
- Weekend availability
- Restaurant management
- Recruiting
- Organisational skills
- Employee discount
- Flexible schedule
Quick apply
3d
Team Leader
Shepherd Neame —Tenterden
- £13 - £30 an hour
- Full-time
- Restaurant management
- Cleaning
- Restaurant
- Employee discount
- Flexible schedule
Quick apply
7d
Holiday Services Manager
Park Holidays UK —Pevensey Bay
- £29,000 a year
- Full-time
- Organisational skills
- Computer skills
- Guest services
- Employee assistance programme
- Employee discount
10d
Guest Service Manager
Holiday Inn Ashford Central —Ashford
- £28,516 a year
- Weekend availability
- Hotel
- Travel
- Guest services
- Free parking
- Employee discount
Quick apply
Guest Experience Advisor
McArthurGlen UK Ltd —Ashford
- Up to £13 an hour
- Part-time
- Computer literacy
- English
- Computer skills
Quick apply
7d
Retail Manager
Park Holidays UK —Rye
- £30,750 a year
- Weekend availability
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
Inside Sales Executive (Foodservice Hospitality)
Peachtree Foods —Rochester
- £28,000 - £32,000 a year
- Full-time
- CRM software
- Hotel
- Business development
- Free parking
- Annual leave
Pub Assistant Manager
The Five Bells Brabourne —Ashford
- Up to £45,000 a year
- Full-time
- Customer service
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
7d
Assistant Night Manager
Port Lympne Hotel & Reserve —Lympne
- Up to £31,649 a year
- Part-time
- Hotel
- Supervising experience
- First Aid Certification
- Free parking
- Store discount
Quick apply
11h
Guest Relations Manager
Citi Terrace —Canterbury
- £25,420.00 - £41,961.61 a year
- Part-time
- Team management
- In-person
- Phone etiquette
Quick apply
5d
Maintenance Manager
Park Holidays UK —Rye
- £30,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Food and Beverage - Food and Beverage Manager - Q02
Parkdean Resorts —Rye
- Weekend availability
- Bar
- Customer service
- Restaurant management
- Store discount
- Employee assistance programme
Quick apply
3d
Receptionist - Part-Time
Retirement Villages Group —West Malling
- Part-time
- Administrative experience
- Front desk
Quick apply
1d
Project Manager
National Trust —Robertsbridge
- £24,346 a year
- Computer literacy
- Project management
- Travel
- Free parking
- Employee assistance programme
4d
Weddings and Events Manager
The Historic Dockyard Chatham —Chatham
- Organisational skills
- Communication skills
Guest Services & Security Operations
Port Lympne hotel & reserve —Lympne
- £14.42 an hour
- 12 hour shift
- Customer service
- Hotel
- In-person
- Free parking
- Store discount
Quick apply
11h
Hotel - Duty Manager
Premier Inn —Ashford
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
3h
Guest Service Assistant
Holiday Inn Ashford Central —Ashford
- £12.71 an hour
- Part-time
- Bar
- Hotel
- Travel
- Free parking
- Employee discount
Quick apply
7d

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Holiday Sales - Owner and Guest Experience Manager - HS1

Parkdean Resorts -
New Romney

Quick apply

Job details

£34,029 a year
7 hours ago

Benefits

Store discount
Employee assistance programme
Employee discount

Qualifications

Guest relations
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement cycles oversight
Recruiting
Customer interaction
Events management
Training & development
Team motivation leadership
Communication skills

Full job description

We’re looking for an inspiring, guest focused Owner & Guest Experience Manager to champion outstanding service and elevate the complete journey for both Holiday Home Owners and Guests, from their first hello to their final farewell.
If you’re passionate about creating memorable experiences, driving improvements, and leading high-performing teams, this role offers an exciting opportunity to make a big impact.
As an Owner & Guest Experience Manager, you’ll own the full end to end experience, ensuring every guest and owner feels valued, supported and welcomed. You’ll lead, coach and develop your team to deliver consistently brilliant service, while using insight and feedback to drive continuous improvement.
You’ll build strong relationships, oversee events and engagement activities, and work closely with wider park teams to deliver a seamless, joined up customer experience at every touchpoint.
What you will be doing...

Act as the voice of the customer - using owner and guest feedback, insight and reviews to shape improvements.
Analyse data and trends to identify emerging issues and opportunities to elevate service standards.
Lead action plans that reduce escalations and enhance satisfaction scores.
Recruit, inspire, train and develop a high performing customer focused team.
Create a positive, supportive culture where colleagues feel confident and motivated.
Lead by example, consistently demonstrating our values and service standards.
Take full accountability for managing and resolving owner and guest complaints in line with company policies.
Support the delivery of customer focused events and initiatives to strengthen engagement.
Plan, schedule and deliver a broad range of owner and guest events - forums, drop ins, social activities and more.
Work collaboratively with all park teams and central support functions to maintain consistency across the entire journey.

About you...

Proven experience managing and developing a customer focused team.
Strong relationship-building skills with internal and external stakeholders.
Good commercial awareness and understanding of how service excellence drives revenue.
Excellent written and digital communication skills for guest facing communication.
Flexibility to work varied hours including weekends, evenings and bank holidays.
A proactive, solution focused approach with a passion for delivering outstanding experiences.

So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.
Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [email protected].

Quick apply

Refine Your Search

guest service manager jobs in tenterden, ken

Holiday Sales - Owner and Guest Experience Manager - HS1

Maintenance - Assistant Maintenance Manager - MA1

Hospitality Manager

Team Leader

Holiday Services Manager

Guest Service Manager

Guest Experience Advisor

Retail Manager

Inside Sales Executive (Foodservice Hospitality)

Pub Assistant Manager

Assistant Night Manager

Guest Relations Manager

Maintenance Manager

Food and Beverage - Food and Beverage Manager - Q02

Receptionist - Part-Time

Project Manager

Weddings and Events Manager

Guest Services & Security Operations

Hotel - Duty Manager

Guest Service Assistant

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