If you’re looking to start your career in a fast-paced, commercially focused environment where you can gain valuable business administration experience, look no further. Our Recoveries Department is one of the largest in the country, offering a fantastic opportunity to develop your skills while playing a key role in supporting major client relationships.
This role is an excellent first step into a professional services career. As a Business Administration Apprentice, you’ll gain hands-on experience in management information, client reporting, quality processes, and systems improvement, all while working alongside experienced professionals who will support your development.
You will have the opportunity to earn while you learn, developing practical skills that are highly valued across the legal and professional services sectors. As part of this role, you will complete a Level 3 Business Administration Apprenticeship, with dedicated off-the-job training delivered by an approved provider.
Working as part of our high-performing Recoveries team, you will contribute to delivering high-quality client reporting, supporting audits, and enhancing our systems and processes. You’ll be joining a nationally recognised department known for its scale, expertise, and commitment to excellence.
Main responsibilities:
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Proactively consider conduct risk in line with company policies, procedures, and professional standards
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Support departmental training and ensure knowledge of conduct risk is regularly refreshed
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Promote and uphold Treating Customers Fairly (TCF) and Consumer Duty principles
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Deliver a high standard of service, ensuring fair outcomes for clients and their customers
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Produce and deliver accurate management information and client reports in line with KPIs
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Support development and improvement of reporting processes
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Help to maintain quality accreditations, including ISO 9001, ISO 27001 and Lexcel
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Assist with data cleansing for case selection and client reporting
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Support client audits, including file and call reviews
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Assist with drafting responses to defendant complaints
Our entry requirements:
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3 A-levels at grade C or above, or equivalent Level 3 qualification
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5 GCSE’s including Maths and English at grade 4 or above
With a full-service offering and a client base ranging from loyal, local communities to national and overseas businesses, Wilkin Chapman continues to grow, while our emphasis remains firmly on quality and innovation.
We know that happy, motivated employees are good for business, and a strong, forward-looking culture benefits everyone. Providing the tools and support to enable our people provides the foundation for success.
Our roots go back more than 120 years and we are now the largest law firm in Lincolnshire and East Yorkshire, with four regional offices and listed in the Lawyer UK 200. With well-established, niche expertise in specialist sectors, many of our solicitors and departments are ranked highly in the Legal 500 and Chambers UK.
We help and guide you on your career path, providing a great package of benefits and a superb sociable working environment. We’re a community of like-minded people ready to welcome your contribution.
