Service desk engineer Work, Jobs in Tewkesbury, Gls (with Salaries)

Service Desk Engineer
Aon Corporation —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
11d
IT Service Operations Engineer
PentenAmio UK —Tewkesbury
- £45,000 - £65,000 a year
- Full-time
- Computer networking
- IT
- Linux
- Free parking
- Life insurance
Quick apply
2nd Line Service Desk Engineer
Our IT Services —Cirencester
- Up to £35,000 a year
- Full-time
- Azure
- Windows
- SQL
- Free parking
Quick apply
2d
IT Support Engineer
iCOMAT —Gloucester
- Azure
- Software troubleshooting
- Customer service
Second Line Support Engineer
Hoople Ltd —Hereford
- £27,427 - £34,456 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Support Engineer
Mitie —Gloucester
- Weekend availability
- Windows
- Travel
- Computer networking
Facilities and Security Coordinator
Kirintec Limited —Ross-on-Wye
- £27,500 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
4d
Customer Service Administrator
Britton Price Lifts Ltd —Bromyard
- £25,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
1d
Project Engineer - Europe
Mitie —Gloucester
- Weekend availability
- Computer literacy
- Microsoft Office
- Contracts
IT Support Technician – First Line Support
Border Office Supplies and Systems —Hereford
- Full-time
- Azure
- Customer service
- English
- Sick pay
Quick apply
Civil Engineer
Rappor —Cheltenham
- Full-time
- Annual leave
- Employee assistance programme
Commissioning Engineer- Europe
Mitie —Gloucester
- Weekend availability
- Management
- Microsoft Office
- Construction experience
MOBILE MAINTENANCE ENGINEER
EAG —Hereford
- £40,000 - £42,000 a year
- Full-time
- Maintenance
- Driving
- Travel
Quick apply
7d
Senior Project Engineer
Mitie —Gloucester
- Full-time
- Azure
- Driving
- Travel
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Engineering Supervisor
Emcor —Evesham
- Up to £50,000 a year
- Overtime
- Maintenance
- HVAC
- Employee assistance programme
- Referral programme
Quick apply
Depot Manager
Carrier —Lydney
- £34,500 - £69,500 a year
- Full-time
- Leadership
- Communication skills
9d

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IT Service Operations Engineer
PentenAmio UK —Tewkesbury
Experience in a busy IT or service operations environment. Support project delivery and ongoing service improvement initiatives. Free fruit in the office.
£45,000 - £65,000 a year
Quick apply
IT Support Engineer
iCOMAT —Gloucester
We work with 25+ customers and completed the largest ever Series A in composites manufacturing to fuel a significant scale-up, with growth plans that will see…

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Service Desk Engineer

Aon Corporation -
Bromsgrove

Apply Now

Job details

11 days ago

Qualifications

Authentication
Azure
Microsoft Outlook
Customer service
Organisational skills
SharePoint
Financial services
Root cause analysis
Communication skills
Intune
Help desk

Full job description

Posting Description:

We’re looking for a highly skilled Service Desk Engineer to support Microsoft 365, end-user computing, identity, and collaboration services across the organization. This role provides advanced end-user support, leads complex troubleshooting and root-cause analysis, resolves the majority of user issues independently, and partners closely with Infrastructure, Security, and Identity teams to drive timely resolution of escalated or recurring problems. The Service Desk Engineer plays a critical role in maintaining a reliable, secure, and productive end-user environment while contributing to operational maturity, technical standards, knowledge development, and continuous service improvement.

Essential Duties and Responsibilities:

Key responsibilities:

Resolve complex Service Desk tickets related to Microsoft 365, Windows devices, and collaboration tools, including issues that require deeper technical troubleshooting and cross-team coordination.
Troubleshoot Outlook, Exchange Online, Teams, SharePoint, OneDrive, and desktop application issues, performing root-cause analysis and driving issues through resolution.
Provide clear communication, sound judgment, and timely follow-up to users throughout the ticket lifecycle, including for high-impact or recurring issues.
Deliver professional, high-quality support to business users, including executives when required, while serving as a technical resource and mentor for peers.
Support user onboarding, offboarding, and access changes in Entra ID (Azure AD), helping ensure accuracy, timeliness, and alignment with established controls.
Troubleshoot MFA, sign-in, and access issues; identify patterns, recommend corrective actions, and collaborate with Identity and Security teams on conditional access or policy-related issues when appropriate.
Support Intune-managed Windows devices, including compliance issues, application installs, device configuration, and advanced endpoint troubleshooting.
Document troubleshooting steps, resolutions, root-cause findings, and escalation details accurately in the ticketing system.
Contribute to knowledge base articles, standard operating procedures, and support documentation to improve consistency, knowledge sharing, and service quality.
Follow established incident, change, and security processes in a regulated environment, applying sound judgment and escalating risk appropriately.
Assist end users during tenant transitions, acquisitions, divestitures, and device refresh activities, while helping identify opportunities to reduce disruption and improve execution.
Participate in day-to-day technology operations and contribute to service improvements, recurring issue reduction, and operational maturity initiatives.
Collaborate closely with Infrastructure, Security, and Identity teams to resolve complex issues, improve support standards, and strengthen the end-user computing environment.

Knowledge, Skills, and/or Abilities:

5–8+ years of Service Desk, End User Support, or End User Computing experience in a corporate environment; broader experience may be considered for a Senior Service Desk Engineer scope.
Strong hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) in an enterprise environment.
Working knowledge of Entra ID (Azure AD), MFA, and user access troubleshooting, with the ability to investigate complex authentication and access issues.
Experience supporting Intune-managed Windows endpoints, including device compliance, configuration, and application support.
Ability to resolve most issues independently, exercise sound technical judgment, and coordinate effectively across teams when deeper expertise is required.
Strong customer service, documentation, communication, and organisational skills, with the ability to mentor peers and support operational consistency.
Experience in financial services or other regulated environments preferred.

Certificates, Licenses, Registration: none

#LI-JS3

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Refine Your Search

service desk engineer jobs in tewkesbury, gls

Service Desk Engineer

IT Service Operations Engineer

2nd Line Service Desk Engineer

IT Support Engineer

Second Line Support Engineer

Support Engineer

Facilities and Security Coordinator

Customer Service Administrator

Project Engineer - Europe

IT Support Technician – First Line Support

Civil Engineer

Commissioning Engineer- Europe

MOBILE MAINTENANCE ENGINEER

Senior Project Engineer

2nd Line Engineer - Support

Engineering Supervisor

Depot Manager

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