2nd line support engineer Work, Jobs in Thame, Oxf (with Salaries)

Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
2nd Line IT Support Engineer
Open Cosmos —Didcot
- Hybrid work
- Google Suite
- Continuous improvement
- SharePoint
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Level 2 IT Engineer
Azteq Group Limited —Beaconsfield
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- Communication skills
- Free parking
Quick apply
4d
It Support Engineer 1st Line/2nd Line
Azteq Group Limited —Beaconsfield
- £28,000 - £34,000 a year
- Full-time
- Travel
- Computer networking
- SharePoint
- Free parking
- Referral programme
Quick apply
4d
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Computer networking
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
Electrical Software Support Engineer
Trimble —Milton Keynes
- Full-time
- Engineering
- Electrical Engineering

I want to receive the latest job alerts for 2nd line support engineer in thame, oxf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Helpdesk

GXO Logistics -
Milton Keynes

Apply Now

Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Annual leave
Company pension

Qualifications

Technical troubleshooting
Driving Licence
Incident queue management
Ticket management
Warehouse management system
Ticket management systems
Customer support
Customer interaction
Communication skills
Help desk
Analytics

Full job description

Do you thrive on solving problems in fast‑moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Do you want a role where no two days are ever the same?

Here at GXO, we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You’ll be at the heart of keeping our clients’ automated warehouse solutions running smoothly. You’ll provide first‑class technical support across software systems, work closely with cross‑functional teams, and help ensure our customers receive fast, accurate, and professional resolutions.

This is a full-time permanent position. You’ll be working shifts Monday to Friday 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00 with 24/7 on‑call coverage built into the rota and an overlap for smooth handovers. This opportunity would offer hybrid working, but you will need to be able to commute to Milton Keynes & some of our customers sites on occasions

Pay, benefits and more:

We’re looking to offer a salary of £26,000 to £32,000, depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover.

What you’ll do on a typical day:

Providing 2nd–3rd line support for system‑related issues, investigating incidents and delivering fixes within SLA
Triaging tickets, updating information, and escalating to relevant teams where needed
Communicating with customers through phone, email, and support software to deliver clear updates and technical insight
Running system monitoring tools, analysing data, and reporting findings
Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best

What you need to succeed at GXO:

Experience in a Technical Support or 2nd line support environment, ideally using ticketing systems
Knowledge of SQL, cloud hosting technologies (e.g., Azure), and confidence with WMS/WCS or similar systems
Strong communication skills, able to explain complex issues clearly to non‑technical audiences
A proactive, analytical mindset with high attention to detail and a drive to learn, progress and take ownership
A full UK driving licence and willingness to travel, including potential overnight stays when required

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

Apply Now

Refine Your Search

2nd line support engineer jobs in thame, oxf

Technical Helpdesk

2nd Line IT Support Engineer

IT Engineer

Level 2 IT Engineer

It Support Engineer 1st Line/2nd Line

1st line Support Engineer

Tech Support Analyst

Electrical Software Support Engineer

I want to receive the latest job alerts for 2nd line support engineer in thame, oxf

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected