Customer solutions specialist Work, Jobs in Thame, Oxf (with Salaries)

Planning Consultant
Green Retreats —Aylesbury
- £32,000 a year
- Full-time
- CRM software
- Mentoring
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
Call Handler
United Infrastructure —Thame
- Full-time
- Communication skills
Quick apply
Mortgage Arrears Collection Agent
Lightfoots LLP —Thame
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Hybrid Sales Role
EcoPac Power Ltd —Long Crendon
- Sales
- Business development
- Analysis skills
- Life insurance
Handyman/woman
Green Retreats —Aylesbury
- £14 an hour
- Full-time
- Carpentry
- Maintenance
- Electrical experience
- Free parking
- Bereavement leave
Quick apply
6d
Customer Relations Specialist
Valda Energy —Bicester
- Up to £26,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Service Desk Manager
EA-RS Group —High Wycombe
- £40,000 - £50,000 a year
- Weekend availability
- Customer service
- Supervising experience
- Team management
Quick apply
6d
Customer Service Advisor
PSV Glass & Glazing Ltd —High Wycombe
- £30,000 a year
- Weekend availability
- Microsoft Word
- Customer service
- Administrative experience
- Store discount
- Employee assistance programme
Quick apply
2d
Luxury Events & Fundraising Relationship Executive
Globexpert Fundraising Ltd. —Towcester
- Up to £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Marketing
- Free parking
- Flexitime
Quick apply
Principal Specialist, Customer Service
Collins Aerospace —Leighton Buzzard
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Annual leave
- Employee assistance programme
4d
Business Development Manager
EcoPac Power Ltd —Long Crendon
- Sales
- Engineering
- Microsoft Office
- Life insurance
Customer Service Specialist
Abound —Milton Keynes
- £30,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Financial services
- Work from home
- Gym membership
B2B Agency Campaign Manager
Return on Investment Ltd —Milton Keynes
- £45,000 - £53,000 a year
- Hybrid work
- Annual leave
- Gym membership
Quick apply
Customer Service Representative (CSR)
HUBER+SUHNER —Bicester
- Computer literacy
- Continuous improvement
- Computer skills
Solution Owner - FTC 12 months
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Annual leave
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Customer Care Operations Specialist (12 mth)
Mint Velvet —High Wycombe
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Employee discount
Quick apply
13d
Sales Support Specialist – Partner Alliance
CSafe Global —Long Crendon
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
Quick apply
HR Coordinator - Maternity Cover
Advance Housing and Support Ltd —Oxford
- Up to £29,349.75 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
Customer Support Advisor - phone based
CPM UK —Stokenchurch
- £25,235 a year
- Weekend availability
- Hybrid work
- English
- Organisational skills
- Communication skills
- Employee discount
Quick apply
5d

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customer solutions specialist jobs near thame, oxf

Planning Consultant

Green Retreats -
Aylesbury

Quick apply

Job details

Permanent | Full-time
£32,000 a year
14 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

CRM software
Sales support
Mentoring junior staff
Process improvement
Technical support
Mentoring
Organisational skills
Customer support
Professional development mentoring
Customer interaction
Training & development
Communication skills

Full job description

Planning & Annexe Specialist

The Role

At Green Retreats, we're passionate about creating exceptional spaces and delivering an experience that matches the quality of our products. As our Planning & Annexe Specialist, you'll play a key role in helping customers navigate one of the most important stages of their journey with us.

You'll become the trusted expert for all planning and annexe enquiries, guiding customers, supporting colleagues and managing planning applications from start to finish. From preparing plans and documentation to liaising with local authorities, you'll ensure every application is handled accurately, professionally and within agreed timescales.

You'll work closely with our Sales, Design and Customer Care teams to provide expert advice, remove barriers for customers and continually improve our planning processes. As the department develops, you'll also help build knowledge across the business by supporting training and sharing best practice with the wider team.

This is an exciting opportunity for someone who enjoys combining technical knowledge with excellent customer service, whilst taking ownership of a specialist area that is fundamental to our continued growth.

Key Responsibilities

Customer Experience

Act as the primary point of contact for customers requiring planning permission or annexe guidance.
Provide clear, confident and accurate advice throughout the planning process.
Keep customers regularly updated on the progress of their application.
Manage customer expectations, offering proactive communication and timely responses.
Deliver a first-class customer experience from initial enquiry through to planning outcome.

Planning Management

Prepare, coordinate and submit planning applications on behalf of customers.
Produce or coordinate planning drawings, supporting documents and application packs.
Monitor application progress and ensure deadlines are met.
Liaise with local planning authorities, responding to requests for additional information promptly and professionally.
Manage amendments, revisions and planning conditions where required.
Maintain accurate records and documentation within internal systems.

Technical Support

Provide planning and annexe expertise to the wider business.
Advise Sales Consultants on planning requirements and likely outcomes.
Support the design team with planning-related queries.
Stay up to date with changes to planning legislation, permitted development rights and annexe regulations.
Identify opportunities to improve planning processes and customer documentation.

Team Development

Become one of our internal experts for planning and annexe projects.
Support the development of planning guidance, documentation and internal resources, alongside the planning team leader.
Deliver training and coaching to colleagues as the department grows.
Share knowledge and best practice across the wider business.

What We're Looking For

We're looking for someone who enjoys taking ownership, thrives on organisation and has a genuine passion for helping customers through what can often feel like a complex process.

You'll be approachable, detail-oriented and able to communicate technical information in a simple, reassuring way. You'll enjoy building relationships with customers, councils and colleagues alike, always striving to find the best possible outcome.

Essential Skills & Experience

Excellent organisational and project management skills.
Strong written and verbal communication.
High level of accuracy and attention to detail.
Ability to manage multiple projects simultaneously.
Confident using Microsoft Office and CRM systems.
Customer-focused with a proactive, solutions-driven approach.
At least 1 year experience using AutoCAD or similar

Desirable

Knowledge of UK planning legislation and permitted development rights.
Experience preparing planning drawings or working with architectural plans.
Experience dealing directly with local planning authorities.
Knowledge of residential annexes and outbuildings.
Previous experience delivering training or mentoring colleagues.

What Success Looks Like

Planning applications submitted accurately and on time.
Customers feel informed and supported throughout their planning journey.
Strong relationships with local authorities and internal teams.
Fast response times to customer and council enquiries.
High planning approval rates through well-prepared applications.
Continuous improvements to planning processes and documentation.
A knowledgeable sales team supported by expert planning guidance.

Why Green Retreats?

At Green Retreats, we're proud to be the UK's leading garden room company, designing and building exceptional spaces that transform how people live and work.

We believe the experience should be just as impressive as the product itself. That means supporting one another, continuously improving and always putting our customers first.

If you're looking for an opportunity to become the expert in a specialist field, influence how we work and help shape an outstanding customer journey, we'd love to hear from you.

· Full time, perm position Monday-Friday 9am-5pm

· £32,000 per annum

· Based at our flagship Westcott showroom

· 20 days annual leave plus bank holidays, increasing with length of service.

· Company pension with employer contribution.

· Employee Assistance Programme.

· My PERKS Scheme offering discounts on shopping, travel and entertainment.

· Enhanced maternity and paternity scheme

Pay: £32,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer solutions specialist jobs in thame, oxf

Planning Consultant

Call Handler

Mortgage Arrears Collection Agent

Hybrid Sales Role

Handyman/woman

Customer Relations Specialist

Service Desk Manager

Customer Service Advisor

Luxury Events & Fundraising Relationship Executive

Principal Specialist, Customer Service

Business Development Manager

Customer Service Specialist

B2B Agency Campaign Manager

Customer Service Representative (CSR)

Solution Owner - FTC 12 months

Customer Success Specialist

Customer Care Operations Specialist (12 mth)

Sales Support Specialist – Partner Alliance

HR Coordinator - Maternity Cover

Customer Support Advisor - phone based

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