Do you want to join a global medical device manufacturer? Kinara Group is proud to be partnered with a leading global medical device manufacturer in their search for an organised, detail-driven Field Coordinator to support their Technical Account Managers (TAMs) and wider field team, helping deliver an outstanding service experience to healthcare professionals across their customer base.
This is a great opportunity for someone with strong administrative and coordination skills who enjoys working across reporting, customer service and operational planning in a fast-paced, customer-focused environment.
Role Overview
As Field Operations & Customer Support Coordinator, you will provide essential operational, administrative and coordination support to the client's Technical Account Managers and field organisation. You'll be the glue that keeps service delivery running smoothly - managing CRM data, coordinating equipment servicing, producing performance reports, and acting as a key point of contact for their healthcare professional customers.
You'll work closely with Territory Account Managers, Service Engineers, Regional Sales Managers, Operations, Finance and external service providers to ensure customer activities, reporting and business processes run efficiently and accurately.
Job Description
- Support Technical Account Managers in maintaining and updating territory plans and CRM records on a quarterly basis
- Review open customer cases and support prioritisation and follow-up actions
- Produce monthly reports and provide reporting support to TAMs and Regional Sales Managers
- Arrange compressor servicing and Air Quality testing for specialist equipment
- Coordinate ultrasound servicing activities with approved service providers
- Raise purchase orders for surrogate equipment, servicing and other operational requirements
- Act as a point of contact for Healthcare Professionals (HCPs) regarding operational and service-related enquiries
- Provide survey data and reporting to relevant stakeholders
- Review customer feedback reports and generate Net Promoter Score (NPS) metrics
- Prepare customer feedback summaries and presentations for staff meetings
- Coordinate territory schedules and support diary management for TAMs
- Assist with route planning and customer appointment scheduling
- Create, monitor and report on Key Performance Indicators (KPIs)
- Maintain accurate customer, activity and account records within CRM systems
- Support the day-to-day operation of the field team through effective administration, coordination and communication
Company Information
Kinara Group is delighted to be partnering with our client, a global medical device manufacturer, on this exclusive search. Our client supplies specialist equipment and services to healthcare professionals worldwide, and is known for its strong focus on customer service, innovation and clinical excellence. They support their customers through a dedicated field organisation of Technical Account Managers and Service Engineers, backed by a robust operational and reporting infrastructure.
This role sits within a collaborative, high-performing team that values accuracy, professionalism and a genuine commitment to customer satisfaction.
Kinara Group will manage the recruitment process on behalf of our client, so all applications and enquiries will be handled by our team.
Person Specification
Education
- Bachelor's degree in Business Administration or a related field preferred
Skills & Experience
- Previous experience in a coordination, customer service, sales support or operational administration role
- Strong organisational and planning skills, with the ability to manage multiple priorities
- Experience producing management reports and analysing performance data
- Excellent attention to detail and a commitment to data accuracy
- Strong interpersonal and stakeholder management skills
- Proficient in Microsoft Office, particularly Excel, Outlook and PowerPoint
- Experience supporting field-based teams is advantageous
Key Competencies
- Customer Focus
- Plans and Aligns
- Drives Results
- Instils Trust
- Communicates Effectively
- Situational Adaptability
- Business Insight
- Action Oriented
Package
- Competitive salary: up to £35,000
- 25 Days Annual leave + Bank holidays
- Office-based/Standard 40 hour week
Pay: Up to £35,000.00 per year
Application question(s):
- Do you have the full right to work without sponsorship?
- Are you within 1 hour commute from Slough?
Work Location: In person
