help desk analyst Work, Jobs in thame, oxf (with Salaries)

Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
IT Helpdesk Analyst
Softcat —Marlow
- Hybrid work
- Azure
- Customer service
- IT
- Flexible schedule
9d
Junior IT Analyst
Conrad Energy —Abingdon
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
Quick apply
Desktop Support Analyst
Atcore —Burnham
- Full-time
- Customer service
- Windows
- Computer networking
- Life insurance
Quick apply
14d
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
7h
Intelligence Analyst (Level 2)
Securitas UK —Milton Keynes
- £30,000 - £35,000 a year
- Full-time
- English
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
Shift Customer Service Network Analyst
Motorola Solutions —Hemel Hempstead
- Full-time
- Customer service
- Analysis skills
- Travel
- Employee stock purchase plan
- Employee assistance programme
9d
Investor Relations Analyst
Thames Water Utilites —Reading
- £45,000 a year
- Part-time
- Hybrid work
- Accounting
- Annual leave
Data Analyst Apprenticeship
K10 Apprenticeships —Reading
- £13.15 an hour
- 8 hour shift
- Data analysis skills
- SQL
- Communication skills
Quick apply
Security Systems Analyst
Securitas UK —Reading
- £45,000 a year
- Full-time
- Continuous improvement
- Computer networking
- In-person
- Employee discount
Quick apply
3d
Service Desk Analyst - Swedish Speaking
Sysco International —Hemel Hempstead
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply
Security Operations Engineer
TIEVA —Reading
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
3d
Investor Relations Finance Manager
Thames Water Utilites —Reading
- £75,000 - £85,000 a year
- Part-time
- Microsoft Powerpoint
- IT
- AI
- Annual leave

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Maintain CCTV, IP camera systems, and door access control. Microsoft 365 administration experience (Exchange Online, Teams, SharePoint, Intune).
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help desk analyst jobs near thame, oxf

Service Desk Analyst

Sysco -
Hemel Hempstead

Apply Now

Job details

Full-time

Qualifications

Bilingual
Customer service
MCSE
English
AWS
Swedish
ITIL
IT support
Computer networking
ServiceNow
Communication skills

Full job description

Full-time

Hemel Heampstead - Remote

Competitive

39hrs per week

Job Description

Service Desk Analyst - Swedish Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.

*This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish*

Key Responsibilities

Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
Deliver excellent customer service and professional support
Escalate or reassign unresolved incidents to appropriate teams
Analyse and resolve hardware/software issues using standard tools and methods
Document case details clearly in ServiceNow, including steps taken and customer impact
Meet/exceed defined performance metrics including CSat and QA standards
Continuously build knowledge of company-specific products and services
Create/update knowledge articles to support First Call Resolution and self-service
Participate in after-hours and on-call rotations to ensure 24/7 support coverage
Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

Good experience in a Service Desk or similar IT support environment
Experience using ServiceNow ITSM workflows
Strong customer service, listening, and communication skills
Bilingual - English and Swedish (required)
Detail-oriented with solid judgment and initiative
Ability to troubleshoot and resolve technical issues independently
Knowledge of Microsoft Office365 and standard network tools
Ability to work remotely and as part of a team
Familiarity with ITIL principles

Education and Certifications

Degree or equivalent experience preferred
ITIL V4 / ITSM certification preferred
AWS and Microsoft MCSE certifications are a plus
Proficient in Microsoft Office365

Location: Hemel Heampstead, England

Additional Information

At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

Apply Now

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help desk analyst jobs in thame, oxf

Service Desk Analyst

IT Helpdesk Analyst

Junior IT Analyst

Desktop Support Analyst

Application Support Analyst

Intelligence Analyst (Level 2)

Shift Customer Service Network Analyst

Investor Relations Analyst

Data Analyst Apprenticeship

Security Systems Analyst

Service Desk Analyst - Swedish Speaking

Security Operations Engineer

Investor Relations Finance Manager

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Full-time

Hemel Heampstead - Remote

Competitive

39hrs per week

Job Description

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