Technical support and operations assistant Work, Jobs in Thame, Oxf (with Salaries)

Technical Support and Operations Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
3d
Project Coordinator
Walton Street Cycles —Kidlington
- £25,000 - £30,000 a year
- Part-time
- Hybrid work
- Social media management
- Customer service
- Microsoft Office
- Store discount
- Employee discount
Quick apply
PM Operations Assistant/Customer Service
DELIVERED UK LTD —High Wycombe
- £26,500 - £27,500 a year
- Overtime
- Customer service
- Driving
- In-person
- Free parking
Quick apply
10d
AM Operations Assistant/Customer Service Advisor
DELIVERED UK LTD —Sands
- £26,000 - £27,000 a year
- Overtime
- Customer service
- English
- Driving
- Free parking
Quick apply
Operations Support Assistant
Frenkel Topping —Chesham
- £25,300 - £28,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Free parking
Quick apply
3d
Construction Project Administrator Assistant
Morris and Blunt Ltd —Reading
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
4d
Laboratory Operations Assistant
Revvity —Abingdon
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Laboratory experience
10d
Project production & logistics coordinator
VCO interiors & exhibitions —Milton Keynes
- £16 - £18 an hour
- Part-time
- Microsoft Excel
- Driving
- Organisational skills
- Flexitime
Quick apply
Centre Operations Assistant
NewFlex —Oxford
- £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Project Coordinator
Evolution Security —Marlow
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Operations Assistant
Serco Leisure Operating Limited —Bisham
- £12.71 an hour
- Full-time
- Customer service
- Hotel
- Communication skills
- Annual leave
- Flexible schedule
10d
Operations Support Assistant (OSA)
Green Park Village Primary Academy —Reading
- £24,796 - £26,403 a year
- Part-time
- School
- Annual leave
- Employee assistance programme
12d
Customer Assistant - Operations - Chipping Norton
Marks & Spencer —Chipping Norton
- £13.41 an hour
- Part-time
- Employee discount
6d
Supply Chain Admin Assistant
Mint Velvet —High Wycombe
- Hybrid work
- Presentation skills
- Communication skills
- Employee discount
Quick apply
Network Planning Assistant (12 months FTC)
Primark —Reading
- Microsoft Powerpoint
- Microsoft Excel
- Organisational skills
3d
Project Coordinator | High Wycombe (United Kingdom) | Part Time (20 Hours) | Temporary
The Church of Jesus Christ of Latter-day Saints —High Wycombe
- Part-time
- Microsoft Excel
- No degree
- Organisational skills
9d
Leisure Operations Assistant
Swim Sports Company Ltd —Tring
- From £10 an hour
- Part-time
- Working with children
- Communication skills
- School
Quick apply
4d

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Technical Support and Operations Assistant

Viewpoint Videos Ltd
Thame

Quick apply

Job details

Permanent | Full-time
£27,000 - £29,000 a year
3 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

CRM software
Driving Licence
Customer service
Logistics
Technical support
Microsoft Office
Computer hardware
Computer networking
Organisational skills
IT
Communication skills

Full job description

We are looking for a practical, customer-focused Customer Technical Support and Assembly Assistant to join our service and assembly team in Thame. This is a varied role combining first-line customer technical support, hands-on equipment preparation, order processing, returns handling and stock-related support.

You will be the first point of contact for customer support requests, helping customers resolve technical issues by phone, email and remote assistance. When support workload allows, you will also help prepare, assemble, test, dispatch and refurbish hardware and equipment to support smooth day-to-day operations.

About the Role

This role would suit someone who enjoys solving problems, communicating clearly with customers and working practically with technical products. Customer support is the priority, so you will need to be organised, responsive and confident managing support tickets through to resolution.

Key Responsibilities

· Provide excellent customer service and first-line technical support by phone, email and remote assistance.

· Create, update, manage and resolve customer support tickets, ensuring issues are accurately documented and followed through to completion.

· Diagnose and troubleshoot hardware, software and connectivity issues, escalating more complex cases where needed.

· Keep customers informed throughout the support process with clear, professional communication.

· Assist with processing, refurbishing and setting up returned PCs and equipment.

· Prepare, assemble and test hardware, including camera mounts, system components and product parts.

· Process customer returns, replacement equipment and customer orders, including international dispatch.

· Maintain accurate records and documentation using Microsoft Office and Google Workspace.

· Support stock management, equipment preparation and shipping activities when required.

Essential Skills and Experience

· A strong customer-focused attitude and excellent communication skills.

· Good working knowledge of Windows PCs and general computer hardware.

· Ability to diagnose and troubleshoot common technical issues.

· Confidence using Microsoft Office and/or Google Workspace.

· A practical, hands-on approach with strong attention to detail.

· Good organisational skills and the ability to prioritise workload effectively.

· Ability to work independently and switch between support, assembly and operational tasks.

· Flexibility to work weekdays, weekends and on-call evening shifts based on operational requirements.

Desirable Skills

· Previous experience in a technical support, IT, hardware, logistics or customer service role.

· Experience using remote support tools, ticketing systems or customer relationship management software.

· Basic networking knowledge, including IP addresses, Wi-Fi connections and router troubleshooting.

· Familiarity with configuring, imaging or maintaining Windows PCs and related hardware.

· Experience handling, testing or refurbishing electronic components or technical equipment.

· Understanding of stock control, dispatch processes, courier systems or order fulfilment workflows.

· Interest in cameras, computer vision, hardware products or embedded systems.

· Full UK driving licence.

Training and Support

Previous experience in a directly similar role is helpful but not essential. Full product and process training will be provided, including support workflows, hardware preparation standards and customer systems.

What We Are Looking For

We are looking for someone reliable, organised and keen to learn, with a positive attitude and a genuine interest in helping customers. You should enjoy practical problem-solving, be comfortable working with technical equipment and take pride in accurate, well-documented work.

How to Apply

If this sounds like the right opportunity for you, please apply with your CV and a short note outlining why you are interested in the role.

We welcome applications from candidates with different backgrounds and transferable experience. If you meet most of the requirements and are keen to learn, we would still like to hear from you.

Pay: £27,000.00-£29,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support and operations assistant jobs in thame, oxf

Technical Support and Operations Assistant

Project Coordinator

PM Operations Assistant/Customer Service

AM Operations Assistant/Customer Service Advisor

Operations Support Assistant

Construction Project Administrator Assistant

Laboratory Operations Assistant

Project production & logistics coordinator

Centre Operations Assistant

Project Coordinator

Operations Assistant

Operations Support Assistant (OSA)

Customer Assistant - Operations - Chipping Norton

Supply Chain Admin Assistant

Network Planning Assistant (12 months FTC)

Project Coordinator | High Wycombe (United Kingdom) | Part Time (20 Hours) | Temporary

Leisure Operations Assistant

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