customer success manager Work, Jobs in thatcham, brk (with Salaries)

Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
3d
Senior Customer Success Manager
eGain —Newbury
- Presentation skills
- AI
Customer Success Manager
iomart —Cookham
- £37,000 - £50,000 a year
- Full-time
- CRM software
- Management
- Sales
6d
Graduate Management Trainee - Newbury / Didcot
Enterprise Mobility —Newbury
- Full-time
- Sales
- Customer service
- Bachelor's degree
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Customer Success Manager (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Marketing
- Salesforce
- Bachelor's degree
Regional Sales Manager
OrderYOYO —Oxford
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
9d
VodafoneThree - Segment Performance & Operations Lead
Vodafone —Newbury
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Leadership
- Employee discount
5d
Account Manager
Building Materials Nationwide —Reading
- £30,000 - £40,000 a year
- Full-time
- Sales
- Salesforce
- No experience needed
- Free parking
- Employee assistance programme
Quick apply
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Customer Success Manager (maternity cover)
Dynamic Planner —Reading
- Hybrid work
- Analysis skills
- Project management
- Communication skills
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Store Manager
Aldi —Alton
- £52,910 - £69,000 a year
- Annual leave
Business Development Manager
Smart Group —Bracknell
- £30,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Work from home
Quick apply
9d
Store Manager
Savers —Newbury
- £34,350 a year
- Weekend availability
- Retail management
- Leadership
- Employee assistance programme
- Sick pay
12d
Business Development Manager
Automation Consultants Ltd —Reading
- £40,000 - £55,000 a year
- Sales
- Business development
- AWS
- Flexible schedule
Privates & Strategic Business Manager
Baxter —Newbury
- Sales
- Master's degree
- Bachelor's degree
- Annual leave
3d
Business Development Manager
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Business development
- Project management
- Travel
- Annual leave
- Sick pay
11d
Account Manager
Tomorrow's Guides —Hungerford
- £25,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Negotiation
- Free parking
- Annual leave
Quick apply
3d
Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply

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Senior Customer Success Manager

Rocket Software -
Newbury

Apply Now

Job details

Full-time
3 days ago

Qualifications

Sales
Information security
Bachelor's degree
Marketing

Full job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers. The Senior CSM will foster internal cross-functional relationships in support of our customer’s needs. They will be a bridge between our customer and internal teams in order to provide transparency and continual improvement for our customers. They will be a mentor and help the team as needed with Rocket processes and general questions.

Essential Duties & Responsibilities

Takes ownership of managing their book of business and customer needs

Strong understanding of Rocket’s products, customer base and processes

Work within the Gainsight platform to ensure all customer inputs are addressed

Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences

Acts as a mentor for junior level representatives

Strong executive presence and desire to build partnerships with our customers

May recommend customer engagement business process improvements

Experience & Qualifications

6 years of related customer support or customer engagement experience

Bachelor’s degree preferred

Have advanced knowledge of Rocket’s products and services

Experience leading initiatives with cross-functional teams (Sales, Marketing, Support)

Preferred Qualifications:

Database and Analytics experience

Gainsight Experience

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Refine Your Search

customer success manager jobs in thatcham, brk

Senior Customer Success Manager

Senior Customer Success Manager

Customer Success Manager

Graduate Management Trainee - Newbury / Didcot

Customer Operational Delivery Manager

Customer Success Manager (Life Sciences)

Regional Sales Manager

VodafoneThree - Segment Performance & Operations Lead

Account Manager

Customer Success Lead (Life Sciences)

Customer Success Manager (maternity cover)

Key Account Manager

Store Manager

Business Development Manager

Store Manager

Business Development Manager

Privates & Strategic Business Manager

Business Development Manager

Account Manager

Customer Services Executive

I want to receive the latest job alerts for customer success manager in thatcham, brk

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