Guest service agent Work, Jobs in Thatcham, Brk (with Salaries)

Front office team member
MERCURE —Oxford
- Full-time
- English
- Hotel
- Employee discount
Quick apply
Booking Services Agent
The Winchester Hotel & Spa —Winchester
- £13,218.40 a year
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
10d
Central Reservation Agent
The Roseate Reading —Reading
- Full-time
- English
- Hotel
- Communication skills
- Employee assistance programme
Quick apply
12d
Reservations and Events Coordinator - The Old Parsonage Hotel
The Oxford Collection —Oxford
- £13.32 an hour
- Full-time
- Hospitality
- Bar
- Management
- Employee assistance programme
- Employee discount
Quick apply
12d
EFL Teachers Summer Oxford (Non-Residential)
Move Language Ahead —Oxford
- £20.65 an hour
- Seasonal
- English
- Master's degree
- Administrative experience
- Paid training
- Annual leave
Quick apply

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Front office team member

MERCURE -
Oxford

Quick apply

Job details

Full-time

Benefits

Company pension
Employee discount

Qualifications

English

Full job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

At Hawkwell House, our team reflects Mercure’s spirit of heartfelt service and local discovery, offering a supportive workplace and a guest experience rooted in Oxford’s unique character.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
Willing to work morning or afternoon shifts according to the needs of the business
Enroll our guests in Accor Loyalty Membership
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
Service focused personality is essential; experience is an asset
Dealing with guest complaints following Mercure standards
Great communication with all departments
Making sure all important information is passed to the next shift and your colleagues
Assure the task list has been done
Being proactive in sorting-out problems
Working with Opera or related systems is a plus
Fluency in English

Qualifications

Your experience and skills include:

Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
Take the initiative to add a personalized experience
Dealing with payments (credit cards )
Communicate with guests by email and on the phone
Problem solving

Service focused personality is essential

Additional Information

Experience is an asset
Prior experience working with Opera or a related system
Additional languages are a plus

Your team and working environment:
The Hawkwell House team embodies Mercure’s welcoming and locally inspired culture, creating a warm, authentic environment where guests and colleagues feel at home. Our property blends charm, character, and genuine hospitality in everything we do.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

PERKS FOR YOU:

Employee benefit card offering discounted rates at Accor worldwide
Free and delicious meal breaks on duty
Complimentary stays in the UK and North Ireland
Friends & Family discounts
50% food discounts in our restaurants
Pension Scheme
Health Insurance
Cycle-to-work scheme
Staff Uniforms Provided
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!

Candidates must have the right to work in the UK

Quick apply

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guest service agent jobs in thatcham, brk

Front office team member

Booking Services Agent

Central Reservation Agent

Reservations and Events Coordinator - The Old Parsonage Hotel

EFL Teachers Summer Oxford (Non-Residential)

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