Patient services manager Work, Jobs in Thatcham, Brk (with Salaries)

Contact Centre Liaison Manager
PracticePlusGroup —Reading
- Up to £75,000 a year
- Remote
- Continuous improvement
- Travel
- Leadership
- Annual leave
- Employee assistance programme
8d
Operational Service Manager for Maternity
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £66,582 - £77,368 a year
- Full-time
- Leadership
12d
Emergency Planning Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £39,959 - £48,117 a year
- Full-time
6d
Clinical Services Manager – Wards, Day Case and Pre-Assessment
Circle Health Group —Reading
- Up to £68,500 a year
- Full-time
- Hospital
- Master's degree
- Business development
- Annual leave
- Employee discount
Research Facilitator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
4d
Patient Flow Facilitator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £28,392 - £31,157 a year
- Full-time
- Communication skills
14d
Dementia Care Manager
Signature Senior Lifestyle —Caversham
- £45,000 - £50,000 a year
- Nursing home
- Care plans
- Annual leave
- Employee assistance programme
Project Manager Co-ordinator
ISS Facility Services —Reading
- Microsoft Office
- Project management
- Organisational skills
Quick apply
Veterinary Receptionist
Vets for Pets —Newbury
- £22,568.00 - £26,436.80 a year
- Part-time
- Computer literacy
- Administrative experience
- Care plans
- Employee discount
12d
Clinical Services Manager – Theatre
Circle Health Group —Reading
- Up to £65,000 a year
- Full-time
- Hospital
- Team management
- Organisational skills
- Employee discount
- Life insurance
Deputy Team Manager - Assertive Outreach
Oxford Health NHS Foundation Trust —Oxford
- £49,387 - £56,515 a year
- Full-time
- Care plans
- Annual leave
- Employee assistance programme
6d
Deputy Manager
Choice Care Group —Tadley
- £14.11 an hour
- Full-time
- Supervising experience
- Care plans
- Employee assistance programme
- Life insurance
8d
Pharmacy Support Manager
Montu UK —Winnersh
- £55,000 - £60,000 a year
- Full-time
- Organisational skills
5d
Manager, Client Engagement
ICON Plc —Reading
- Full-time
- Remote
- Marketing
- Business development
- Bachelor's degree
- Employee assistance programme
Support Worker
Keys Children —Thatcham
- £14.45 - £15.15 an hour
- Full-time
- Military
- Driving
Quick apply
Territory Manager, Respiratory devices, Oxford to South Coast
Fisher and Paykel Healthcare UK —Oxford
- £46,000 - £50,500 a year
- Full-time
- Sales
- Customer service
- Presentation skills
- Life insurance
Quick apply
13h
Food & Environmental Services Manager – Temporary Full-Time
Arnprior Regional Health —Grove
- £99,274.50 - £111,072.00 a year
- Temporary
- Food service
- Leadership
1d
Oxford Cancer Operations Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Full-time
- Administrative experience
- Project management
- Communication skills
- Annual leave
8d
Charge Nurse Beechwood Ward Parklands Hospital
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £39,959 - £48,117 a year
- Full-time
9d
Client Administrator UK (On Call, Full-Time)
Telemedicine Clinic —Reading
- Weekend availability
- Microsoft Excel
- English
- IT

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Contact Centre Liaison Manager

PracticePlusGroup -
Reading

Apply Now

Job details

Permanent
Up to £75,000 a year
8 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership
Communication skills

Full job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

We’re looking for an experienced and driven Contact Centre Liaison Manager to join Practice Plus Group. This is a high-impact role acting as a key link between our hospital sites and our central contact centre function.

You’ll play an important role in supporting a seamless patient journey by strengthening collaboration, improving consistency in processes, and enhancing the overall patient experience across multiple sites. This is an exciting opportunity to contribute to the ongoing development of a more integrated and high-performing contact centre service, while driving continuous improvement and innovation.

The role offers flexibility with a predominantly remote or site-based working approach across the UK, alongside travel to hospital sites and occasional travel as required to support wider service operations.

What you'll be doing

As our Contact Centre Liaison Manager, you will be:

Acting as the primary liaison between hospital teams and the central contact centre function
Building strong relationships with operational teams, clinicians, and service leaders
Overseeing appointment booking, cancellations, and patient communications to ensure a smooth and effective patient pathway
Monitoring performance against KPIs such as call handling, booking accuracy, and response times
Identifying trends, risks, and opportunities to improve efficiency and patient experience
Leading continuous improvement initiatives and supporting service development
Acting as an escalation point for complex issues, ensuring timely resolution and root cause analysis
Supporting compliance with UK healthcare regulations, including GDPR and NHS standards
Designing and delivering training to ensure consistency and alignment across all teams and locations

What we’ll look for in you

With strong experience in operational leadership — ideally within healthcare, contact centre, or service delivery environments— you will also demonstrate:

Proven ability to manage stakeholders across multiple teams and locations
Experience working with contact centre operations and performance metrics
Excellent communication and relationship-building skills
Ability to analyse data, identify trends, and drive service improvement
A proactive, solutions-focused mindset with strong problem-solving capability
Understanding of patient pathways, appointment management, and healthcare service delivery (desirable)
Willingness to travel across UK sites as required

What you can expect in return

Salary of up to £75,000 per annum, depending on experience
car allowance
25 days annual leave (increasing with service), plus bank holidays
An extensive range of wellbeing and lifestyle benefits
Practice Plus Group Perks – discounts and cashback with major retailers
Employee assistance and occupational health support
Access to our bespoke e-learning platform and ongoing development opportunities

To apply for the role, click on the link below. If you have any questions, please contact [email protected] in our friendly resourcing team.

Our employment offers are subject to satisfactory pre-employment checks. Practice Plus Group promotes diversity and equal opportunities.

Applicants must have the right to work in the UK.

Apply Now

Refine Your Search

patient services manager jobs in thatcham, brk

Contact Centre Liaison Manager

Operational Service Manager for Maternity

Emergency Planning Officer

Clinical Services Manager – Wards, Day Case and Pre-Assessment

Research Facilitator

Patient Flow Facilitator

Dementia Care Manager

Project Manager Co-ordinator

Veterinary Receptionist

Clinical Services Manager – Theatre

Deputy Team Manager - Assertive Outreach

Deputy Manager

Pharmacy Support Manager

Manager, Client Engagement

Support Worker

Territory Manager, Respiratory devices, Oxford to South Coast

Food & Environmental Services Manager – Temporary Full-Time

Oxford Cancer Operations Manager

Charge Nurse Beechwood Ward Parklands Hospital

Client Administrator UK (On Call, Full-Time)

I want to receive the latest job alerts for patient services manager in thatcham, brk

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