Customer success director Work, Jobs in Thatcham (with Salaries)

Customer Success Business Unit Director
NielsenIQ —Oxford
- £66,860 a year
- Full-time
- Hybrid work
- AI
- Analytics
- Employee assistance programme
Quick apply
5h
Regional Director
Holroyd Howe —Earley
- Full-time
- Sales
- Customer service
- Business development
- Employee assistance programme
- Employee discount
Quick apply
13d
Head of Field Service
Miele —Abingdon
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
- Employee discount
Operations Director
BaxterStorey UK —Earley
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
VodafoneThree - Business Manager- Private Sector Sales
Vodafone —Newbury
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Leadership
- Employee discount
Buying Manager
John George —Reading
- Full-time
- Quality control
- In-person
- Leadership
- Profit sharing
Quick apply
13d
Client Success Director (AI)
Circana —Bracknell
- Full-time
- Remote
- Machine learning
- Organisational skills
- AI
Sustainability Performance & Value Manager - International Markets
Lenovo —Farnborough
- Full-time
- Business development
- Project management
- Presentation skills
Head/Director Business Consulting
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business
- Work from home
- Employee assistance programme
Technology Strategy Director
The AA —Basingstoke
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
1d
Account Director
BCN Group —Reading
- Up to £150,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
2d
Head/Director TAM Transformation & Services, Airports
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business
- Leadership
- Work from home
- Employee assistance programme
Finance Business Partner and FP&A Manager
Node4 —Newbury
- Microsoft Excel
- Analysis skills
- IT
- Employee assistance programme
Customer Service Team Lead
Motohaus Powersports Limited —Hook
- £34,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Supervising experience
- Free parking
- Annual leave
Quick apply
Engineering Director
The AA —Basingstoke
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
1d
Insights Manager
NielsenIQ —Oxford
- £45,500 - £76,950 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
14d
Managing Director - Group Operations
Wireless Logic mdex GmbH —Reading
- Hybrid work
- Management
- Continuous improvement
- Contracts
Sr. Director, AS Technology & Commercial Acceleration - EMEA
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
Development Manager
Culvertech —Swindon
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
- Free parking
Quick apply
9d
Senior Account Manager
Paul Mason Consulting —Abingdon
- Full-time
- Sales
- Marketing
Quick apply

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customer success director jobs near thatcham

Customer Success Business Unit Director

NielsenIQ -
Oxford

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Job details

Full-time
£66,860 a year
5 hours ago

Benefits

Employee assistance programme

Qualifications

Client engagement
Stakeholder liaison
Relationship management
Change leadership
AI
Analytics

Full job description

Job Description

Our Customer Success vision is to deliver a great customer experience through consulting, insights and service excellence, enabled by our people and technology. In this role, you will ensure we deliver on our commitments for your Business Unit by Delighting and retaining clients, Transforming ways of working with an AI mindset, and driving Growth by accelerating the role your Customer Success team plays in generating leads and revenue.

As Business Unit Director for an Industry Group, you will be responsible for ensuring clients receive the best possible experience and care from your business unit, supported by a strong commercial lens. You will focus on developing high-performing teams, engaging clients at a senior level, and bringing industry expertise that helps clients see the bigger picture. You will bring a commercial, growth-oriented mindset, the ability to drive transformational change, and a collaborative approach. The role requires strong commercial and people leadership, as well as the ability to navigate and influence senior stakeholders internally and externally.

Salary: 66860 gross per year. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.

KEY RESPONSIBILITIES

Set the industry group agenda, bringing to life NIQ’s global and local strategy with your team and clients.
Build industry expertise for your business unit for the benefit of our clients and our business.
Oversee the servicing relationships with all clients in your industry unit.
Engage clients at a senior level through thought leadership, strategic projects and escalation support for strategic accounts.
Lead a team of consultants and Industry Insights experts, driving progress, transformation and continuous improvement across the team.
Collaborate closely with our sales teams to ensure we protect & grow our client relationships and win new ones.
Ability to drive transformational change as we embrace AI into our day-to-day work.
Lead Strategic initiatives within the NIQ business to drive progress and change including working with the sales team to sell in and embed the NIQ service model with our customers.
Contribute to driving up NIQ’s share of voice in the industry, particularly on matters relating to your Industry group.
Partner across the NIQ business with Sales, Operations, HR, International Teams and beyond to deliver growth for the NIQ business.

QUALIFICATIONS

10+ years’ experience working in an analytical capacity within FMCG, either in an agency or client-side role. Experience with impulse and snacking categories would be advantageous.
Experienced people leader with a proven ability to manage, coach and develop high-performing teams.
A strong aptitude and desire to build trusted relationships at senior management level with clients and internal stakeholders.
Strong knowledge of the UK FMCG market and client organisations.
Experience and expertise in data analysis & storytelling.
Strong influencing skills at senior levels and the ability to drive change across a business unit.
A proven track record of client account management & high client satisfaction.
You will have a high say-do ratio and a keen focus on delivering results.

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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Refine Your Search

customer success director jobs in thatcham

Customer Success Business Unit Director

Regional Director

Head of Field Service

Operations Director

VodafoneThree - Business Manager- Private Sector Sales

Buying Manager

Client Success Director (AI)

Sustainability Performance & Value Manager - International Markets

Head/Director Business Consulting

Technology Strategy Director

Account Director

Head/Director TAM Transformation & Services, Airports

Finance Business Partner and FP&A Manager

Customer Service Team Lead

Engineering Director

Insights Manager

Managing Director - Group Operations

Sr. Director, AS Technology & Commercial Acceleration - EMEA

Development Manager

Senior Account Manager

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