Hotel assistant Work, Jobs in The Mumbles, Swa (with Salaries)

Hotel Night Guest Service Assistant
The Dragon Hotel Swansea —Swansea
- £13.21 an hour
- Night shift
- Hospitality
- Microsoft Excel
- Customer service
Quick apply
Tea Room Assistant
The Bath Hotel/The Ancient Mariner Bar —Lynmouth
- From £12.71 an hour
- Temporary
- Serving
- Hospitality
- Customer service
- Employee discount
Quick apply
Kitchen Porter/Kitchen Assistant
THE IVY BUSH ROYAL HOTEL LIMITED —Carmarthen
- £12.71 an hour
- Part-time
- Hospitality
- Cooking
- English
- Employee discount
Quick apply
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Hotel Night Guest Service Assistant

The Dragon Hotel Swansea
Swansea

Quick apply

Job details

Zero hours contract
£13.21 an hour

Qualifications

Hospitality
Microsoft Excel
Customer service
Organisational skills
Front desk
Computer skills
Guest services
Phone etiquette
Communication skills
Hotel experience

Full job description

Normal Shift Hours 22:30 - 07:00

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About the role:-
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms

-Undertake a range of non-customer facing administrative tasks
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Create reservations

About You:-
- Experience in a similar or front facing customer service role with an outgoing and bubbly personality
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
- High attention to detail and accuracy – great at managing one’s own time

Pay: £13.21 per hour

Ability to commute/relocate:

Swansea SA1 5LS: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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hotel assistant jobs in the mumbles, swa

Hotel Night Guest Service Assistant

Tea Room Assistant

Kitchen Porter/Kitchen Assistant

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