Helpdesk administrator Work, Jobs in Thetford, Nfk (with Salaries)

Contracts Administrator
Gleniston Facilities Management Ltd —Norwich
- £24,784.50 - £26,000.00 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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Contracts Administrator
Gleniston Facilities Management Ltd —Norwich
Answering phone calls in a timely manner and demonstrating great customer service. Utilise our specialist sub-contractors to assist with pre-planned maintenance…
£24,784.50 - £26,000.00 a year
Quick apply
Contracts Administrator (Part-time)
Havebury Homes —Bury St. Edmunds
A confident and professional approach to dealing with customers, contractors and internal stakeholders, with the ability to build and maintain effective working…
£30,124 a year
Quick apply
12h

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Contracts Administrator

Gleniston Facilities Management Ltd
Norwich

Quick apply

Job details

Permanent | Full-time
£24,784.50 - £26,000.00 a year

Benefits

Company pension
Company events
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
IT
Communication skills
Mechanical knowledge

Full job description

Are you a highly organised individual with a strong administrative background and a knack for keeping things running smoothly? Gleniston Facilities Management Ltd is looking for a Contracts Administrator to join our growing team in a dynamic and fast-paced environment.

About the Role:

As a Contracts Administrator, you will play a vital role in supporting our helpdesk team and ensuring the efficient coordination of maintenance tasks across the business. You’ll be responsible for organising logistics, managing engineer schedules, and being a key communication point between our engineers, managers, and clients.

Job role/duties;

· Using multiple software tools to effectively organise work. Raising and allocating tasks as well as organising logistics to support each task.

· Answering phone calls in a timely manner and demonstrating great customer service.

· Scheduling our team of engineers for both pre-planned maintenance and reactive callouts and responding promptly to numerous changes within their work schedules.

· Utilising phone and email to communicate effectively within the business and be a point of contact for engineers, contracts managers, and clients.

· Supporting a busy team and working effectively under pressure.

· Organising and taking part in team meetings on a regular basis.

· Procure required materials from suppliers and ensure they are available to the engineers.

· Utilise our specialist sub-contractors to assist with pre-planned maintenance and reactive calls.

· Providing support to oversee all maintenance contracts and ensure works are completed in a timely manner, within set deadlines.

· Liaising with colleagues and maintaining strong working relationships with the team as well as our clients.

Required skills and knowledge;

· Good communication skills, both verbal and written.

· Effective organiser.

· Pro-active and self-motivated.

· Good problem-solving skills and a can-do attitude.

· IT skills – excellent ability to use Microsoft applications such as Word/Excel and Outlook.

· Good customer service skills.

· Ability to multi-task and prioritise workload to get the important tasks completed.

· Good at identifying areas for improvement and confidence to make recommendations.

· Previous experience within an admin role. (Essential)

· Previous experience within the mechanical/electrical industry. (Desired)

If you meet the above criteria and are interested in this vacancy, please email [email protected] with a copy of your CV and supporting letter.

Job Types: Full-time, Permanent

Pay: £24,784.50-£26,000.00 per year

Benefits:

Company events
Company pension
On-site parking

Application question(s):

Why are you interested in this role?

Work Location: In person

Quick apply

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