Service desk analyst Work, Jobs in Thornbury, Bst (with Salaries)

Service Desk Analyst
University of Bristol —Bristol
- £32,080 - £35,608 a year
- Weekend availability
- Maintenance
- University
- IT
14d
IT Service Desk Analyst
Office for Students —Stoke Gifford
- £29,187 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
6h
Service Desk Analyst
Sysco —Portishead
- Full-time
- Bilingual
- Customer service
- English
Service Desk Analyst
Landmark Information Group —Bristol
- Customer service
- Communication skills
- Time management
4d
Service Desk Analyst
Gardiner Bros —Eastington
- Up to £28,500 a year
- Full-time
- Customer service
- Windows
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Workshop & Service Desk Technical Analyst
WestSpring IT —Bristol
- £28,000 - £32,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
6d
IT Service Desk Analyst
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
IT Service Desk Analyst - 1st Line Support
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
11d
IT Service Desk Analyst
Bath Spa University —Bath
- £29,588 - £33,002 a year
- Full-time
- Hybrid work
- Microsoft Office
- University
- Communication skills
- Annual leave
- Employee assistance programme
10d
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
11d
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
Tech Support Analyst
L&C Mortgages —Bath
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
10d
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
1st Line Support Analyst
Chorus —Bristol
- Up to £27,000 a year
- Azure
- Organisational skills
- IT
Quick apply
12d
Service Desk Analyst - Swedish Speaking
Sysco International —Portishead
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply
IT Network & Infrastructure Analyst (Security Focused)
TLT —Bristol
- Full-time
- Hybrid work
- Azure
- Windows
- AWS

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IT Service Desk Analyst
Office for Students —Stoke Gifford
As a Service Desk Analyst, you will be the frontline interface for IT customers, consistently striving to deliver exceptional service by resolving issues and…
£29,187 a year
6h
IT Service Desk Analyst
Boeing —Bristol
Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner.

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Service Desk Analyst

University of Bristol -
Bristol

Apply Now

Job details

Full-time
£32,080 - £35,608 a year
14 days ago

Qualifications

Operating systems
Maintenance
ITIL
Computer hardware
IT
NVQ
Communication skills
CompTIA A+
Information Technology

Full job description

The role

This role will be onsite 5 days a week at the University's flagship Temple Quarter Enterprise Campus - you will be front and centre, a visible and trusted presence for students, staff and visitors in one of the most dynamic environments in higher education. Delivering first class in-person IT support to a diverse campus community, both proactively & reactively.

The Service Desk are seeking enthusiastic Service Desk Analysts who can efficiently deliver IT support services, through providing excellent customer service and first line technical support, actively working to anticipate user needs and promoting self-service to improve overall service quality.

Being a recognisable, approachable presence across the campus, building relationships with users and stakeholders, operating as part of a four person rota that provides coverage across weekdays and weekends.

Providing first line support, including computer hardware, peripherals, audiovisual, system access & software. Aiming to resolve tickets at the first point of contact, seeking input on more complex tickets from team members and allocating tickets that can’t be resolved to appropriate teams to meet to the needs of our customers.

What will you be doing?

Serve as the initial point of contact for all inquiries and support requests from customers, following agreed procedures to provide efficient and excellent customer and technical support service.
Support and assist with the operation of the IT Counter/Service Desk, providing a ‘white glove’ service for students and staff on Temple Quarter campus
Investigate and resolve incidents and service requests within pre-determined limits, proactively seek out advice from more senior colleagues to develop knowledge and understanding and escalate complex issues to other teams when necessary.
Promote and encourage self-service options, including knowledge base articles and user guides, to empower customers to resolve common issues independently.
Identify recurring incidents and collaborate with colleagues to implement solutions.
Log, track, and manage incidents and service requests using the appropriate tool, including identifying any gaps or shortfalls in data collected, to ensure accurate and timely documentation.
Plan and organise own activities to achieve service delivery targets, undertaking the prioritisation and triage incidents based on urgency and impact, following agreed incident management processes.
Contribute to the creation and maintenance of a comprehensive knowledge base, identifying gaps and documenting solutions to common issues for reference by customers and colleagues.
Keep end-users informed about the progress of any incident or request they are involved in, liaising with management to devise any wider communication plans.
Promote IT security policies and guidelines, assisting customers in translating and adopting practices to protect data and assets.
Advise and gain the support of other University colleagues to contribute to service delivery and assist in the training of new colleagues in the team.
Identify opportunities for continuing personal development, proactively remaining up to date with the latest advancements in digital technology and industry best practices.

You should apply if

Essential

Some experience in IT service management working in a 1st line IT Service Desk or service orientated support team role along with desk-side support experience.
Experience in customer-facing role(s)
Excellent analytical, problem-solving, and strategic-thinking abilities applied in a support role.
Technical knowledge of desktop software, operating systems and/or hardware in common use with the ability to develop this with input from other colleagues.
Customer-focused with outstanding communication and interpersonal skills.
Proficiency in using IT service management tools and knowledge base software.
Ability to work effectively in a team-oriented, fast-paced environment.
NVQ Level 3 or HNC in a relevant technical subject or 'A' Levels including a STEM subject
OR prior relevant work experience at this level.

Desirable

Knowledge of ITIL frameworks, processes, and methodologies and ideally certification.
Certification in technical support and administration (e.g. SDI Service Desk Analyst, CompTIA A+, relevant Microsoft certifications)

Additional information

Contract type: Open ended

Work pattern: 35 hours/week including weekends

Grade: G

Salary: £32,080 - £35,608 per annum

School/Unit: IT Services

Shift pattern: Shifts will include some weekend working

This advert will close at 23:59 UK time on Monday 6th July

For informal queries please contact:

Steve Johnson – [email protected]

Andy Sloper – [email protected]

Nay Sheikh – [email protected]

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values.

JOB NUMBER

SUPP113502

CONTRACT TYPE/WORK PATTERN

Open ended / Full time

POSTING END DATE

06 Jul 2026

FACULTY/DIVISION

IT Services

SALARY

£32,080 - £35,608 per annum

Apply Now

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The role

What will you be doing?

You should apply if

Additional information

Our strategy and mission

SUPP113502

Open ended / Full time

06 Jul 2026

IT Services

£32,080 - £35,608 per annum

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