Desktop support technician Work, Jobs in Thornton, Lec (with Salaries)

2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Windows
- Computer networking
- Organisational skills
- Employee assistance programme
Quick apply
Staging Technician
Jigsaw24 limited —Nottingham
- Full-time
- IT
- Free parking
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
You will be responsible for the handling of day to day enquiries from retail and support colleagues, as a first point of contact. 24/7 Virtual GP service.
Desktop Support Engineer
Glo-networks Ltd —Derby
1st Line Technical Support: 2 years (required). Deliver excellent customer service — clear communication, patience, and a helpful attitude every time.
£25,000 - £35,000 a year
Quick apply
6d

I want to receive the latest job alerts for desktop support technician in thornton, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near thornton, lec

School Support jobs in Aberdeen

2nd Line Support Engineer jobs in Luton

2nd Line Support Engineer jobs in Manchester

2nd Line Support Engineer jobs in Hertford

2nd Line Support Engineer jobs in Portsmouth

Theatre Stage jobs in Manchester

Stage One Creative Services jobs in York

Theatre Stage jobs in Leeds

Stage Technician jobs in Bournemouth

Early Stage Venture Capital jobs in London

Stage Hand jobs in Brighton

M&a Analyst Stage jobs in London

Stage Photographer jobs in London

2nd Line IT Support Technician

bk plus
Shenstone

Quick apply

Job details

Permanent | Full-time

Benefits

Employee assistance programme
Car scheme

Qualifications

Operating systems
LAN
Windows
IT support
Computer networking
Organisational skills
Mac OS
IT
Communication skills
VPN

Full job description

We are currently recruiting for a Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem-solving abilities, and the capacity to work efficiently under pressure to maintain high levels of customer satisfaction.

As a 2nd Line IT Support Technician your role will include:

Respond to and resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions.

Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on-site as required.

Install, configure, and maintain IT infrastructure including desktops, laptops, mobile devices, printers, and network equipment.

Document all resolution activities in the service management system, ensuring accurate and up-to-date records.

Collaborate with third party vendors and escalate issues when necessary to ensure prompt resolution.

Assist with the deployment of software updates, patches, and security measures across the organisation.

Contribute to the development and continual improvement of IT support processes and documentation.

Participate in IT projects, including system upgrades, rollouts, and migrations as directed by IT management.

Maintain compliance with organisational policies and procedures, including data protection and information security standards.

The Ideal 2nd Line will have:

Proven experience in an IT support role, preferably within a second line or similar capacity.

A Strong knowledge of Windows and/or Mac operating systems, Microsoft 365, and common business applications.

Experience troubleshooting network issues (LAN, WAN, Wi-Fi, VPN) and basic server administration.

Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Strong organisational skills and the ability to prioritise workload effectively.

Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are desirable but not essential.

In return bk plus will offer:

25 days holiday + bank holidays

Access to an EAP system

24 hour access to GP

Access to a Green Car Scheme

4X death in service

**Please note for a short period the role may involve working from an office in Aldridge before working in Lichfield**

Diversity & Inclusion at bk plus

At bk plus, inclusion and diversity are central to our values. We have an authentic focus on inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution to our company and to our clients.

Quick apply

Refine Your Search

desktop support technician jobs in thornton, lec

2nd Line IT Support Technician

Staging Technician

Other jobs to consider

I want to receive the latest job alerts for desktop support technician in thornton, lec

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected