Customer service manager Work, Jobs in Thornton Cleveleys, Lan (with Salaries)

District Manager
Wendy's Blackpool - 14887 —Blackpool
- Full-time
- Master's degree
- Bachelor's degree
- Business
Quick apply
4d
Business Development Manager (BDM) - Blackpool - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Blackpool
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Office and Reprographics Manager
Star Academies —Blackpool
- £35,412 - £39,152 a year
- Call to connect
- Customer service
- Human resources
- Organisational skills
3h
Slots Manager
The Rank Group —Blackpool
- Weekend availability
- Management
- Leadership
- Communication skills
Quick apply
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
1d
Co Manager
Chattaway Inns Ltd —Ulverston
- Up to £40,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
Deputy Manager
Castore —Fleetwood
- Sales
- IT
- Leadership
Quick apply
Sales Manager
NEXT —Blackpool
- From £14,854 a year
- Part-time
- Employee discount
5d
Business Development Manager (BDM) - Preston - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Preston
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Senior Project Manager - Exhibitions and Events
Mercer Exhibitions Ltd —Blackburn
- £37,500 - £40,000 a year
- Full-time
- Project management
- Driving
- IT
- Employee discount
Quick apply
Customer Experience Manager
Dunelm —Morecambe
- Weekend availability
- Management
5d
Business Development Manager
Ascentis —Lancaster
- From £36,849 a year
- Full-time
- Hybrid work
- Sales
- English
- Analysis skills
- Free parking
- Annual leave
Team Leader - Slots
The Rank Group —Blackpool
- £13.60 an hour
- Hospitality
- Sick pay
Quick apply
Head of Customer Service
PC Group —Blackburn
- Temporary
- Hybrid work
- Management
- APIs
Quick apply
Trading Manager -Morecambe
Morrisons —Morecambe
- Hospitality
- Team management
- Employee discount
Quick apply
Business Development Manager (BDM) - Blackburn - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Blackburn
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Area Manager
Amazon UK Services Ltd. —Preston
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Multi-site Facilities Manager
Centre for Ecology & Hydrology —Lancaster
- £38,939 - £47,465 a year
- Full-time
- Hybrid work
- Human resources
- In-person
- Leadership
- Annual leave
- Employee discount
Sales Account Manager (IT Hardware)
1st Technologies Ltd —Preston
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- ERP systems
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Customer Service Manager - Maghull
Morrisons —Liverpool
- Hospitality
- Team management
- Employee discount
Quick apply

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customer service manager jobs near thornton cleveleys, lan

District Manager

Wendy's Blackpool - 14887 -
Blackpool

Quick apply

Job details

Full-time
4 days ago

Qualifications

Operations management
Master's degree
Profit & loss
Bachelor's degree
Business
Restaurant experience
Communication skills
Marketing

Full job description

Position Overview:

Executes and manages systems and processes to deliver A level operations and customer experiences in company restaurants.

This will be a hands-on role that leads the RGM's supporting the expansion of the company footprint and builds stability and sustained results in company restaurants.

Visits and evaluates restaurant performance using company audit forms coaching RGM's and Teams (WDRV and FSA etc).

Accountable for delivering company financial results.

Talent planning, development and acquisition to support company operations. Company restaurant Culture ambassador.

Partners with training and HR to plan and execute the company cadence of new restaurant opens.

Partners with cross functional departments on all company projects/ initiatives.

Key Responsibilities:

Operational Performance

Responsible for Company restaurant execution of all systems and tools that deliver an exceptional customer experience grounded in the “Wendy’s Way” Model, resulting in A level restaurants. Conducts restaurant evaluations to monitor and provide feedback on performance.
Creates a company business plan that ladders up to the overall market plan with clear operational targets.
Activates and develops action plans and strategies to deliver A level operations.
Ensures all food safety procedures are executed according to brand, and health regulations.

Financial Performance

Financial performance of company restaurants to achieve planned profitability. Through leadership, coaching and direction of the team.
Key management areas, Food, Labour, controllable costs, cash control.
Execution of safety and security policies as related to risk.
Ensures the use of all core systems to support financial result

People Recruitment Development

Partnering with HR, develops and executes a people recruitment plan that supports company restaurant growth plan and ongoing business needs.
Partners with Training to develop and execute training plans that fuels the pipeline of trained leaders to support company restaurant growth.
Manages the performance management processes for company restaurants, leveraging IPP, IDP, and proper escalation of any employee issues.
Activates a productive, motivating workplace through coaching development and recognition. The customers experience will never exceed the employees experience. Builds the restaurant culture.

Business Partnership Driving Company Results and Restaurant Count

Partners with Marketing to develop and implement the markets plan to maximize sales and blunt competitor intrusion. In company restaurants.
Partners with development and construction and HOO to deliver effective timely and successful company restaurant opens.
Partners cross functionally on company related projects/ tests.

Qualifications:

Bachelor's Degree; MBA or Master's Degree
Minimum 5 years’ experience with increasing responsibility in operations management, including experience in P&L management of multi-unit operators
Proven successful track record in -related role, including supervisory role in, geographically dispersed restaurant organization
Self-motivated, results-oriented, customer focused team player, holds her or himself accountable for performance, and takes absolute ownership
Natural capacity to quickly establish and build effective relationships
Strong influencing, consulting and communication skills; has the ability to influence, engage and motivate people
Superior operating skills, financial and marketing acumen

INDHEADOFFICE

Quick apply

Refine Your Search

customer service manager jobs in thornton cleveleys, lan

District Manager

Business Development Manager (BDM) - Blackpool - Circa 41k Package- 53k OTE Uncapped

Office and Reprographics Manager

Slots Manager

Head of Customer Experience

Co Manager

Deputy Manager

Sales Manager

Business Development Manager (BDM) - Preston - Circa 41k Package - 53k OTE Uncapped

Senior Project Manager - Exhibitions and Events

Customer Experience Manager

Business Development Manager

Team Leader - Slots

Head of Customer Service

Trading Manager -Morecambe

Business Development Manager (BDM) - Blackburn - Circa 41k Package - 53k OTE Uncapped

Area Manager

Multi-site Facilities Manager

Sales Account Manager (IT Hardware)

Customer Service Manager - Maghull

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