Guest service agent Work, Jobs in Thornton Cleveleys, Lan (with Salaries)

General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel

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General Manager

Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott
Preston

Apply Now

Job details

£60,000 a year

Benefits

Company pension

Qualifications

Hospitality
Guest services
Financial management
Leadership
Hotel experience

Full job description

About us

The Villa Wrea Green is a beautiful 19th-century country house hotel set in the Lancashire countryside, offering 50 bedrooms, exceptional dining, weddings, and events. With a focus on warm, personalised hospitality, we pride ourselves on delivering memorable guest experiences in a unique and characterful setting.

The Role

We are looking for an experienced and commercially driven General Manager to take full operational responsibility for The Villa Wrea Green.

In this role, you’ll lead all departments across the hotel, driving exceptional guest experiences while delivering strong commercial performance across rooms, food & beverage, and events. You’ll be a visible and hands-on leader, ensuring the hotel maintains its reputation as a leading countryside destination and wedding venue.

What You’ll Be Doing

Leading the Operation

Oversee all day-to-day hotel operations including rooms, reception, restaurant, bar, weddings, events, and maintenance
Ensure compliance with all health & safety, food safety, and licensing regulations
Maintain high standards of presentation, cleanliness, and upkeep across the hotel and grounds

Delivering Outstanding Guest Experiences

Create a culture of warm, personalised service that drives repeat business
Monitor guest feedback and reviews, implementing improvements to enhance reputation
Act as a visible host, especially during weddings, events, and peak service periods

Driving Commercial Performance

Own and manage budgets, forecasts, and monthly P&L performance
Drive revenue across rooms, F&B, and events through pricing, upselling, and package development
Control payroll and costs while maintaining service excellence

Sales, Marketing & Reputation

Support marketing strategy across digital platforms, social media, and online travel agents
Build relationships with local businesses and partners to drive sales and visibility
Position The Villa as a leading hotel and wedding venue in the region

Leading and Developing Your Team

Recruit, lead, and develop Heads of Department across all functions
Create a positive, inclusive culture focused on performance and progression
Conduct regular performance reviews and support team development

Governance and Compliance

Ensure full compliance with employment law, health & safety, and company policies
Lead audits and maintain accurate operational records
Protect hotel assets including people, property, and stock

What We’re Looking For

Experience

Proven experience as a Hotel General Manager or senior Deputy in a quality hotel environment
Strong background in weddings, events, and food & beverage operations
Track record of delivering revenue growth and profit targets
Experience managing multi-department teams within hospitality

Skills & Knowledge

Strong commercial awareness and financial management skills
Excellent leadership and communication abilities
Deep understanding of guest service standards within a high-quality hospitality setting
Knowledge of UK hospitality regulations and compliance requirements
Comfortable using hotel systems and interpreting performance data

Personal Attributes

Hands-on, visible leader who thrives in a fast-paced environment
Passionate about hospitality and delivering exceptional guest experiences
Calm, solutions-focused, and decisive under pressure
Professional, personable, and able to represent the business confidently

What We Offer

Salary: £60,000 per annum
Pension and health insurance
22 days holiday, increasing with service

Apply Now

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