Technical support occupations Work, Jobs in Thornton Cleveleys, Lan (with Salaries)

IT Support Engineer
Ruby Energy —Fleetwood
- £25,000 - £27,000 a year
- Full-time
- Microsoft Access
- Microsoft Outlook
- SharePoint
- Free parking
- Annual leave
5d
NX CAD Support Engineer
BAE Systems —Warton
- From £51,772 a year
- CAD
- Continuous improvement
- Communication skills
5d
Technical Support Advisor
Chiptech International —Lancaster
- £25,000 - £30,000 a year
- CRM software
- Microsoft Excel
- Data analysis skills
- Annual leave
- Sick pay
10d
Customer Support & IT Advisor
James Hall & Co Ltd —Preston
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
6d
IT Systems & Support Specialist
Axiom Technologies —Ulverston
- Full-time
- Azure
- Customer service
- Salesforce
9h
IT Support Engineer
Hudson Hill Consulting —Lancaster
- Up to £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
13d
Service Desk Analyst
OCU Group —Preston
- Full-time
- Communication skills
Quick apply
IT Field & Helpdesk Technician
Centra Systems Ltd —Preston
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Windows
- SharePoint
- Work from home
Quick apply
14d
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
IT Engineer
Scorpion Automotive —Chorley
- £38,000 a year
- Full-time
- Azure
- Computer networking
- SharePoint
- Free parking
- Employee discount
Quick apply
6d
Regional Field Engineer
OCU Group —Preston
- Full-time
- Microsoft Access
- Management
- Customer service
Quick apply

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technical support occupations jobs near thornton cleveleys, lan

IT Support Engineer

Ruby Energy -
Fleetwood

Apply Now

Job details

Full-time
£25,000 - £27,000 a year
5 days ago

Benefits

Free parking
Annual leave
Company pension
Canteen
Company events
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Jira
ITIL Certification
Driving Licence
Microsoft Access
Microsoft Outlook
LAN
DHCP
DNS
Ruby
SharePoint
Active Directory
Intune
Information Technology

Full job description

Are you great with people, quick at troubleshooting everyday tech problems, and passionate about getting users back to work fast? We're seeking a proactive, customer-focused IT Support Engineer to join our busy, service-driven team as the first (and often only) point of contact for all IT issues.

You'll handle a wide variety of real-world user queries across our Microsoft environment from simple password resets and Teams glitches to printer setups, new starter laptop builds, and connectivity hiccups all while logging, communicating, and resolving tickets efficiently in Jira Service Management. This is a high-impact, people-first role where your friendly approach, clear explanations, and quick thinking directly improve colleagues' days.

Benefits:

Working hours - Monday to Friday
Clear Career Progression Pathways
In-House Learning & Development Team
Birthday Paid Annual Leave
Buy & Sell Annual Leave Scheme
Company Pension
Continuous Training & Skill-Building
Referral program
Free onsite parking
Employee Assistance Programme (EAP)
Career development
Employee Recognition Incentives
Company events
Monthly dress down days
Tea & coffee facilities & On-site Canteen
Local discounts / benefits
Early Finish Fridays

Who are we?

At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.

Our Journey

Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence. ?????

Why Join Us in This First Line Role?

Be the reliable first responder — resolve most issues at first contact and see instant gratitude from users.
Gain broad exposure to modern tools: full Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint), Windows desktops, basic Intune/MDM, Active Directory basics, and everyday networking checks.
Enjoy variety within first line: mix of in-person support, remote help, IMAC deployments (install/move/add/change hardware & software).
Build strong foundations — perfect launchpad to develop customer service excellence, ticketing mastery, and troubleshooting confidence before potentially progressing internally.
Work in a supportive, fast-paced team that values initiative and clear communication.

Your Key Day-to-Day Responsibilities

Act as the initial point of contact — answer queries via phone, email, walk-ups, and Jira tickets promptly and professionally.
Perform effective first-line troubleshooting and resolution for common issues: Microsoft 365 access/sync problems, Windows desktop faults, basic connectivity (DNS/DHCP/Wi-Fi/LAN basics), printer/peripheral setup, software installs.
Handle full IMAC lifecycle for users — new starter setups, moves between desks/sites, hardware swaps, software requests.
Log, update, prioritise, and close tickets accurately in Jira Service Management — keeping users informed throughout with clear, non-technical updates.
Escalate unresolved or complex matters smoothly with detailed notes/handovers for senior colleagues.
Promote IT best practices, security awareness, and simple self-help tips to empower users.
Maintain excellent records for SLAs, audits, and team knowledge sharing.

What We're Looking For

Previous experience in a first line (or helpdesk) IT role — even if entry-level.
Solid working knowledge of Windows desktops and Microsoft 365 applications.
Strong troubleshooting mindset and ability to multitask in a busy environment.
Excellent communication — patient, approachable, and skilled at explaining tech simply.
Familiarity with ticketing systems (Jira Service Management ideal) and ITIL basics.
Relevant qualifications (GCSEs/diploma/degree in IT-related field) advantageous.
Desirable: Microsoft 365 certifications, ITIL Foundation, full UK driving licence.

Practical Details

Fast-paced, user-facing environment with lots of direct interaction.
Occasional out-of-hours for planned work or major incidents (fairly managed).

If you thrive on solving problems quickly, enjoy making technology feel easy for everyone, and want a role where your efforts have immediate, visible impact this first line position could be the perfect fit. It's rewarding, skill-building, and a great place to grow your IT career from the front line

Apply Now

Refine Your Search

technical support occupations jobs in thornton cleveleys, lan

IT Support Engineer

NX CAD Support Engineer

Technical Support Advisor

Customer Support & IT Advisor

IT Systems & Support Specialist

IT Support Engineer

Service Desk Analyst

IT Field & Helpdesk Technician

Service Desk Analyst (2nd Line)

IT Engineer

Regional Field Engineer

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