Moderator Work, Jobs in Thornton Heath, Gtl (with Salaries)

Social Media Moderator (Freelance)
Social AF —Southwark
- £20 an hour
- Weekend availability
- Social media management
- Communication skills
12d
Admin Assistant/Moderator
inLinx —London
- Social media management
- English
- Presentation skills
End Point Assessor - Apprenticeship - Assistant Practitioner (Health) (Level 5)
Pearson —London
- Weekend availability
- Travel
BTEC - International Asia & Pacififc Trainer
Pearson —London
- Microsoft Powerpoint
- Spanish
- Management
Education Operations Administrator
Ciarb —London
- £33,500 - £35,600 a year
- Weekend availability
- Hybrid work
- Customer service
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
10d
T Level - Digital Support and Security - T Level Examiner
Pearson —London
- Full-time
- Java
- C++
- Travel
Social Media Community Manager & Moderator - Korean
Social Element —London
- Weekend availability
- Remote
- Social media management
- Customer service
- English
Quick apply
4d
Pearson Edexcel International Primary and Lower Secondary Trainer | Africa
Pearson —London
- Microsoft Powerpoint
- Customer service
- English
Qualitative Project Manager (Remote) EU hours
M3EU —London
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
End Point Assessor - Apprenticeship - Healthcare Support Worker (Level 2)
Pearson —London
- Maintenance
- Travel
- Care plans
Sector Advisor NVQ - Newborn Hearing - Health Screening
Pearson —London
- Remote
- IT
Associate Principal/Principal Qualitative Research, Patient Centered Solutions
IQVIA —London
- Hybrid work
- Management
- Doctoral degree
- Data analysis skills
3d
Customer Success Content Manager - Fintech - Hybrid
Wealth Dynamix —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Azure
- Continuous improvement
- Work from home
Quick apply
10d
Apprenticeship - LIQA - Mammography
Pearson —London
- Organisational skills
- In-person
- Time management
Senior Reporter - PE Hub
PEI Group —London
- Microsoft Office
- Computer skills
- Communication skills
International Standards Verifier - International BTEC HN L4-5 - Construction - Pakistan Based
Pearson —London
- Communication skills
- Teaching
Subject Matter Expert for BTEC International Level 3 Business (Qualification Development)
Pearson —London
- No experience needed
- Communication skills
- Teaching
Subject Matter Expert - Pearson TQ Digital Technology and Artificial Intelligence (AI) Apprenticeships (Curriculum Validation and KSB Assurance)
Pearson —London
- Continuous improvement
- IT
- AI
4d
QD Writer (VQ) Education & Early Years
Pearson —London
- IT
- Teaching
International Standards Verifier - International BTEC HN L4-5 - Cloud Computing - Pakistan Based
Pearson —London
- Communication skills
- Teaching

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Social Media Moderator (Freelance)

Social AF
Southwark

Apply Now

Job details

Freelance
£20 an hour
12 days ago

Qualifications

Social media management
Fundraising
Communication skills

Full job description

Job description

Who we are

Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector.

Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include:

Social media moderation
Facebook group moderation
Supporter experience

We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.

About the role

We’re looking for experienced social media and communications professionals to join our freelance moderation team.

Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively.

This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.

Working pattern

Moderation takes place between 9am and 9pm, Monday to Sunday.

Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.

Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions.

For example, 3 hours may be split into 5-6 check-ins throughout the day.

You must be able to:

Start moderation from 9am (or earlier)
Monitor activity throughout the day
Complete a final check before 9pm
Adhere to our sub-3-hour response time

Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.

Key Responsibilities

Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines
Respond to comments, messages and queries in a timely, accurate and empathetic way
Maintain a response time of under three hours
Identify, manage and de-escalate negative or inappropriate content
Hide or remove content in line with moderation policies
Identify and escalate safeguarding concerns appropriately
Signpost users to relevant support services where needed
Encourage positive engagement and supporter action, including donations where appropriate
Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch
Manage your workload independently while following clear processes and guidance

What We’re Looking For

Essential

Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit
Proven experience moderating social media channels
Excellent written communication skills, with strong attention to detail
Ability to work independently and manage time effectively across multiple check-ins
Confidence in making judgement calls using guidance rather than scripts
Understanding of fundraising and how charities engage supporters
Ability to remain calm and professional in high-volume or sensitive situations
Availability to work 3-6 days per week, including at least one weekend day
Flexibility to adapt quickly if issues arise

Desirable

Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch

What our moderators say:

“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan

“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah

Please note that all applications that are submitted via CharityJob and meet our essential criteria will be considered once the advert has closed.

Apply Now

Refine Your Search

moderator jobs in thornton heath, gtl

Social Media Moderator (Freelance)

Admin Assistant/Moderator

End Point Assessor - Apprenticeship - Assistant Practitioner (Health) (Level 5)

BTEC - International Asia & Pacififc Trainer

Education Operations Administrator

T Level - Digital Support and Security - T Level Examiner

Social Media Community Manager & Moderator - Korean

Pearson Edexcel International Primary and Lower Secondary Trainer | Africa

Qualitative Project Manager (Remote) EU hours

End Point Assessor - Apprenticeship - Healthcare Support Worker (Level 2)

Sector Advisor NVQ - Newborn Hearing - Health Screening

Associate Principal/Principal Qualitative Research, Patient Centered Solutions

Customer Success Content Manager - Fintech - Hybrid

Apprenticeship - LIQA - Mammography

Senior Reporter - PE Hub

International Standards Verifier - International BTEC HN L4-5 - Construction - Pakistan Based

Subject Matter Expert for BTEC International Level 3 Business (Qualification Development)

Subject Matter Expert - Pearson TQ Digital Technology and Artificial Intelligence (AI) Apprenticeships (Curriculum Validation and KSB Assurance)

QD Writer (VQ) Education & Early Years

International Standards Verifier - International BTEC HN L4-5 - Cloud Computing - Pakistan Based

I want to receive the latest job alerts for moderator in thornton heath, gtl

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