2nd line service desk engineer Work, Jobs in Thrupp, Eng (with Salaries)

2nd Line Service Desk Engineer
Our IT Services —Cirencester
- Up to £35,000 a year
- Full-time
- Azure
- Windows
- SQL
- Free parking
Quick apply
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iCOMAT —Gloucester
- Azure
- Software troubleshooting
- Customer service
Service Desk Analyst
Kanari —Royal Wootton Bassett
- Full-time
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Sick pay
14h

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2nd line service desk engineer jobs near thrupp, eng

2nd Line Service Desk Engineer

Our IT Services -
Cirencester

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year
2 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
On-site parking

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Azure
Operating systems
IIS
iOS
LAN
Windows
Technical support
SQL
DHCP
Analysis skills
VoIP
IT support
DNS
SharePoint
Mac OS
IT
VMWare
Linux
TCP/IP
Communication skills
Active Directory
Intune

Full job description

We're looking for an exceptional 2nd Line Service Desk Engineer with genuine technical depth to join our team in the capital of the Cotswolds.

We pride ourselves on blending great customer service with innovation to give our clients the best possible support experience. To do that we need someone with strong communication skills, real organisation, and a hunger to grow. We don't just want you to succeed here — we want you to thrive.

What you'll be doing

As a 2nd Line Service Desk Engineer you'll be a key point of technical support for our client base. You'll:

Resolve escalated 2nd line technical issues across a wide range of technologies
Maintain accurate, high-quality technical documentation
Spot recurring issues and recommend long-term improvements — not just firefight
Work day-to-day in industry-leading tooling: our PSA, RMM and IT documentation systems
Deliver the kind of service that makes clients glad they called

What you'll need – Essential

Microsoft 365 administration (Exchange Online, SharePoint and other core services)
Microsoft Entra ID (Azure AD)
Microsoft Intune
Core networking fundamentals (TCP/IP, LAN, WAN and Wi-Fi technologies)
Strong experience with Microsoft client operating systems (Windows 10/11) and the Microsoft 365 / Office application suite
Configuring and maintaining Windows Server environments, including Exchange, SQL, RDS and IIS
A solid practical grasp of Active Directory, Group Policy, DNS and DHCP
VoIP systems administration
A full UK driving licence

Desirable — we can help you grow the rest

Managing Apple devices, specifically macOS and iOS
Virtualised environments, specifically AVD, Hyper-V and VMware
Administering Google Workspace
Exposure to Linux environments

You are

An experienced Technical Support Engineer from a Managed Service Provider background
A natural, motivated problem solver with strong troubleshooting and analytical skills
Able to juggle multiple tickets and priorities without dropping the ball
Genuinely passionate about IT and about exceeding customer expectations every time
Hungry to learn, and keen to help us innovate and improve our services

Where this role can go

This is a role built for someone who wants to level up. You'll gain hands-on exposure to cloud services, AI, cyber security and infrastructure technologies, with real opportunities to progress your career as you develop — backed by ongoing training and dedicated self-development time.

What we offer

A great starting salary, up to £35,000
Clear opportunities to progress for those who continue to excel
Genuine encouragement to build your skills and career in the IT industry
Ongoing training and development in a supportive, dynamic environment
Dedicated self-development days to grow your knowledge
Quarterly company events
28 days' holiday including bank holidays
Your birthday off as additional holiday
The chance to work in Cirencester, the capital of the Cotswolds
Workplace pension
Free onsite parking

Ready to apply?

Think this is the career for you? Click Apply, send us your CV and a short cover letter, and we'll get back to you within 5 working days.

Pay: Up to £35,000.00 per year

Benefits:

Casual dress
Company pension
On-site parking

Ability to commute/relocate:

Cirencester GL7 6PY: reliably commute or plan to relocate before starting work (required)

Experience:

IT Support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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