Overview
Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale.
About the Role
Radancy is transforming how companies connect with candidates through our SaaS talent acquisition platform. As a Media Solutions Representative at Radancy, you’ll work collaboratively to ensure the satisfaction and retention of our customers by providing exceptional customer service and support of our programmatic ad tech and media solutions.
Interacting daily with your customers and teams, you’ll help execute data-driven media strategies that fully maximize ROI across our Radancy Talent Acquisition Cloud. Your elevated customer relations skills, resourcefulness, and ongoing eagerness to learn will drive success in this role. This entry level role is your gateway to many different career paths at Radancy.
What does a great Media Solutions Representative do?
Collaborate with Media & Data Solutions team members to manage all assigned tasks to achieve customer goals and key performance indicators (KPIs):
Planning & Research
Conduct media research to inform planning and recommendations for both traditional and programmatic media.
Analyze performance data to extract insights and inform recommendations.
Own the planning and booking process for small, mixed media plans, managing these end-to-end.
Support Media Solutions Managers (MSMs) in the planning and booking of larger, more complex media plans.
Manage the planning and booking process for traditional media.
Implementation & Launch
Create accurate media bookings in Concept, with a clear understanding of the overall billing process and commercial set-up for assigned customers.
Use Jira consistently and accurately to oversee delivery and communicate with both Delivery and Customer Success teams.
Ensure the successful and timely launch of media campaigns, including reviewing tags, quality-assuring inventory before launch, and checking and sharing live links with customers.
Campaign Management
Work closely with Media Traders to optimize campaigns and ensure current activity is both delivering against client goals, and pacing correctly.
Track usage of inventory for traditional media channels, proactively communicating with customers where assets or decisions are required.
Work closely with Media Solutions Managers (MSMs) to brief and oversee updates required to campaigns mid-flight, ensuring changes are implemented smoothly and efficiently.
Manage creative swaps and other campaign adjustments as needed, maintaining clear communication with all stakeholders.
Tracking & Reporting
Ensure all reporting requirements are met and reports are delivered in a timely and organised manner.
Review reports produced by metrics to ensure commentary aligns with the wider media strategy.
Manage and maintain media trackers to ensure spend is logged accurately.
Maintain usage reporting (where applicable)
Support ongoing project efforts to ensure our Radancy Talent Acquisition Cloud is a productive part of your customers’ strategy
Provide excellent customer service and support through effective communication and a high attention to detail
Keep up to date with product developments and best practices
Qualifications
Strong project and time management as well as organizational skills
Excellent attention to detail
Exceptional written and verbal communication skills with an openness to providing feedback to help iterate the business
B2B SaaS (Software as a Service) Customer Success, Account Management, consulting and/or sales experience is highly valued
Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:
Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.
Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.
Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at [email protected] , and we will work with you to meet your needs.
