Senior analyst, enterprise service desk Work, Jobs in Thundersley, Ess (with Salaries)

Senior Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Microsoft Outlook
- No degree
- Computer networking
- Annual leave
- Employee discount
Quick apply
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
Senior Analyst
Mid and South Essex NHS Foundation Trust —Southend-on-Sea
- £49,387 a year
- Full-time
- Management
8d
Finance Analyst
Uniserve —Tilbury
- Full-time
- Microsoft Excel
- Data analysis skills
- Business
- Free parking
- Referral programme
Quick apply
Performance Analyst
Marlborough Highways —Chelmsford
- £30,000 - £32,000 a year
- Microsoft Excel
- Management
- Maintenance
- Free parking
Quick apply
NOVA Data Quality Assistant
Mid and South Essex NHS Foundation Trust —Wickford
- £25,760 a year
- Full-time
8d
Junior IT Support Analyst
TECNIQ —Witham
- Up to £28,000 a year
- Overtime
- Computer networking
- IT
- In-person
- Free parking
Quick apply
5d
Finance Analyst
Uniserve (U K) Ltd —Tilbury
- Full-time
- Microsoft Excel
- Data analysis skills
- Business
- Free parking
- Referral programme
Quick apply
Business Analyst
Royal Borough of Greenwich —London
- £45,750 - £49,056 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
8d
Senior Trade Compliance Analyst
Teledyne Technologies Inc. —Chelmsford
- Full-time
- Business
- Communication skills
- Free parking
- Employee assistance programme
5d
Senior IT Support Analyst
TECNIQ —Witham
- Up to £45,000 a year
- Overtime
- Computer networking
- IT
- Linux
- Free parking
Quick apply
5d
Senior Operations Finance Analyst
ASR Group —London
- Bachelor's degree
- No degree
- Tax experience
Portfolio Analyst
L&Q —London
- From £57,094 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
1d
Senior FP&A Analyst
Raytheon —Harlow
- Full-time
- Hybrid work
- Communication skills
- Sick pay
14d
Cost Estimator & Price Analyst
Leonardo UK Ltd —Basildon
- £44,171 - £54,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
- Referral programme
Senior Safer Gambling Analyst
Entain —London
- Full-time
- Hybrid work
- Organisational skills
- Python
2d
Data Analyst
ABM UK —London
- £38,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
- Employee discount
Quick apply
PROJECT CONTROL SPECIALIST
Laing O'Rourke —Dartford
- Microsoft Excel
- Data analysis skills
- Project management
BI Senior Analyst, NCE
Entain —London
- Full-time
- Hybrid work
- English
- SQL
- Analysis skills
Equity Research, Associate / Senior Associate - UK Industrials
Jefferies & Company, Inc. —London
- Full-time
- Microsoft Excel
- English
- Accounting
8d

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senior analyst, enterprise service desk jobs near thundersley, ess

Senior Analyst, Enterprise Service Desk

ABACUS -
Sittingbourne

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Job details

Benefits

Private dental insurance
Annual leave
Company pension
Discounted gym membership
Company events
Private medical insurance
Employee discount
Life insurance

Qualifications

TCP
Microsoft Outlook
DHCP
Virtualisation
IT support
Computer networking
DNS
SharePoint
IT
VMWare
TCP/IP
Communication skills
Active Directory
Intune

Full job description

Job Summary

The Sr. Enterprise Service Desk Analyst is a senior member of the Service Desk team responsible for resolving complex technical issues, owning escalations, and delivering high-quality, white-glove support to clients. This role serves as the primary escalation point for ESD Analysts and is responsible for driving issue resolution across endpoint, cloud, and core systems.

In addition to advanced troubleshooting, this role provides mentorship, improves service desk effectiveness, and ensures a consistent, high standard of client experience.

Responsibilities

Escalation & Advanced Support (Primary Focus)

Serve as the primary escalation point for ESD Analysts on complex or high-priority issues.

Own and resolve advanced technical issues, including cross-system and non-standard problems.

Take ownership of aging, high-impact, or stalled tickets to drive resolution.

Exercise independent judgment in determining root cause and appropriate resolution or escalation path.

Act as the final escalation point within the Enterprise Service Desk before engaging engineering teamswhen necessary, ensuring complete context and troubleshooting.

Communicate clearly with clients on issue status, timelines, and resolution plans.

Participate in Sr. Analyst on-call rotation as needed.

Technical Troubleshooting

Troubleshoot and support:

Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, Entra ID)

Active Directory (users, groups, permissions)

Endpoint management tools (e.g., Intune, device compliance, patching)

Email security platforms (e.g. Mimecast, Proofpoint, Defender)

Citrix (e.g. publishing/managing applications, troubleshooting sessions)

Diagnose and resolve networking issues (DNS, DHCP, TCP/IP, connectivity)

Troubleshoot virtual environments (e.g. VMware, Hyper-V, Proxmox) from an operational perspective.

Investigate and resolve escalated system alerts and performance issues.

Mentorship & Service Desk Leadership

Provide day-to-day guidance and support to ESD Analysts.

Assist in prioritizing and managing the service desk queue.

Review escalated tickets for completeness and troubleshooting quality.

Promote best practices in troubleshooting, documentation, and client communication.

Contribute to onboarding and ongoing development of team members.

Service Delivery & Operations

Deliver white-glove technical support via phone, email, and remote sessions.

Maintain accurate and detailed documentation in ticketing and knowledge systems.

Ensure adherence to SLAs, KPIs, and service delivery standards.

Identify trends and recurring issues and recommend improvements.

Participate in process and documentation improvements.

Infrastructure & Engineering Collaboration

Support troubleshooting efforts involving servers, cloud services, and network infrastructure.

Collaborate with engineering teams on escalated issues and major incidents.

Assist with system changes, upgrades, and maintenance activities as needed.

Support implementation of security measures such as MFA and endpoint protection.

Skills

5+ years of experience in IT support, service desk, or systems support roles

Strong troubleshooting skills across endpoint, Microsoft 365, and user environments

Experience with:

Microsoft 365 ecosystem

Active Directory & identity management

Endpoint management tools (e.g., Intune)

Working knowledge of networking fundamentals (DNS, DHCP, TCP/IP)

Exposure to virtualization platforms (VMware/Hyper-V)

Excellent communication and client service skills

Strong documentation and process-oriented mindset

Ability to manage multiple escalations and priorities effectively

Qualifications

Degree in IT or related field (or equivalent experience)

Relevant certifications (Microsoft, CompTIA, etc.)

Experience in MSP or client-facing environments

Key Traits

Strong ownership mindset and accountability

Ability to operate independently in complex situations

Calm and effective under pressure

Collaborative and team-oriented

Committed to continuous learning and improvement

What you can Expect:

Great annual leave entitlement plus bank holidays
Gym discount
Life insurance
Comprehensive travel insurance for you and your family in line with scheme rules
Confidential well-being and counselling support
Competitive compensation
Commission eligible
Contributory pension scheme
Company events
Private Medical and Dental Insurance
Fantastic company culture and values

Polite Notice to Recruitment Agencies: We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. If you are not one of our preferred recruitment partners, we won't accept your CV introductions or grant any candidate ownership to any introductions that you make.

Abacus Information Technology Limited is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Therefore, we welcome qualified applicants applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.

This role may be subject to a background check after an employment offer has been made, and final employment will be subject to a positive result; in addition, a reference and DBS check may be requested at the final stage of the process.

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Refine Your Search

senior analyst, enterprise service desk jobs in thundersley, ess

Senior Analyst, Enterprise Service Desk

Analyst, Enterprise Service Desk

Senior Analyst

Finance Analyst

Performance Analyst

NOVA Data Quality Assistant

Junior IT Support Analyst

Finance Analyst

Business Analyst

Senior Trade Compliance Analyst

Senior IT Support Analyst

Senior Operations Finance Analyst

Portfolio Analyst

Senior FP&A Analyst

Cost Estimator & Price Analyst

Senior Safer Gambling Analyst

Data Analyst

PROJECT CONTROL SPECIALIST

BI Senior Analyst, NCE

Equity Research, Associate / Senior Associate - UK Industrials

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