Customer service manager Work, Jobs in Thurleigh, Bdf (with Salaries)

Customer Service Manager
Berkeley Group —Milton Keynes
- Customer service
- Leadership
- Annual leave
Quick apply
7d
Warehouse Shift Manager AM shift (Bedford)
Blakemore Logistics —Bedford
- Full-time
- Management
- Employee discount
- Flexible schedule
8d
Customer Service Manager (CSM)
T Motor Limited T/D shafford motors —Shefford
- £32,000 a year
- Full-time
- Spanish
- Customer service
- English
- Free parking
Quick apply
1d
Assistant Manager
Screwfix —Bedford
- Up to £30,600 a year
- Part-time
- Employee discount
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Customer Behaviour Change Lead
Anglian Water Services Ltd —Huntingdon
- £42,000 - £47,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
5h
Customer Service Team Manager
Globus Medical —Northampton
- Full-time
- Customer service
- English
- Microsoft Office
Team Leader
Card Factory —Everton
- £13 an hour
- Leadership
Jaguar Land Rover Business Manager
Sytner Group —Northampton
- Weekend availability
- Sales
- Accounting
- Retail sales
MG Bedford Assistant Sales Manager
Glyn Hopkin —Bedford
- Sales
13d
Head of Product
cinch —Milton Keynes
- Monday to Friday
- Hybrid work
- Employee assistance programme
Quick apply
Customer Service Manager
Morrisons —Letchworth
- Hospitality
- Team management
- Employee discount
Quick apply
Store Manager - Northampton *New Store Opening*
Oak Furnitureland —Northampton
- £60,000 - £66,950 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
9h
Head of Customer Care
BarrattDevelopments —Northampton
- Customer service
Sales Manager
Inspired Villages —Bedford
- From £40,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Highways Inspectors Team Manager
National Highways —Bedford
- £39,340 - £44,970 a year
- Full-time
- IT
- Communication skills
10d
Executive Director, Customer Services
CHS Group —Cambridge
- £102,500 a year
- Full-time
- Communication skills
8d
Store Manager
Heron Foods —Irthlingborough
- £31,000 a year
- Full-time
- Customer service
- Retail management
Quick apply
7d
Hire Desk Manager
SunbeltRentals —Milton Keynes
- Management
- Customer service
- Leadership
- Annual leave
Quick apply
Assistant Manager
Starbucks —Bedford
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme

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Customer Service Manager

Berkeley Group -
Milton Keynes

Quick apply

Job details

Permanent
7 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service
Leadership

Full job description

Description

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

What you'll be doing

Actively promote and adhere to the Berkeley Group Vision 2030 commitments.
Liaise and correspond with the customer from exchange through to legal completion, handover & defect warranty period.
Maintain up‑to‑date, well‑presented customer files and correspondence on C360 and the centralised document control system.
Keep accurate logs of all customer interactions on C360 including all defects raised.
Provide formal communication to customers throughout the development journey via letters, calls, video updates, emails, WhatsApp and WeChat.
Ensure regular communication to build strong relationships and “know our customers.”
Update customers in line with the Customer Message Matrix, including video, area and market updates.
Add personal touches to the service where appropriate.
Ensure MyHomePlus is kept up to date, achieving a minimum 90% customer sign‑up and quarterly login rate.
Co‑ordinate all customer requirements and enquiries directly or via appointed agents.
Conduct site visits and development tours by appointment.
Manage the customer choice selection process and extras, ensuring timely submission and accurate upload to MyHomePlus.
Work with site teams to investigate and implement purchaser extras and upgrades, managing inter‑departmental meetings as required.
Collate customer intelligence ahead of legal completion and work closely with Sales Progression.
Report any customer financial risks prior to legal completion.
Prepare and upload all relevant Living Guide and pre‑occupation documentation to MyHomePlus.
Create QR codes for user manuals and user videos.
Arrange personalised completion gifts within the agreed budget.
Arrange and conduct key handover and home demonstration appointments with the Customer Service Team.
Regularly inspect and monitor estate areas within your portfolio, reporting concerns to the Senior Customer Service Manager.
Attend and actively participate in Team Development Training and meetings.
Attend and contribute to weekly Completions meetings.
Manage post‑completion defects. Oversee and co‑ordinate all home defects reported during the warranty period, ensuring timely resolution, clear communication with customers, and effective liaison with contractors and site teams.

What you'll bring

Experience in delivering World Class Customer Service, in a service driven environment.
Previous experience leading a team / development.
Exceptional Customer Service Skills.
Confident in dealing with CRM systems and electronic snagging / defect management.
Demonstrating impeccable Health and Safety Standards and leading by example

Why join us?

25 days annual leave, increasing with service to 33 days.
Health and wellbeing benefits including Private Medical Insurance.
Lifestyle benefits including access to an online discount platform.
Berkeley Foundation volunteer day.
Private pension plan.
Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants:
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

About Berkeley Group

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.

Quick apply

Refine Your Search

customer service manager jobs in thurleigh, bdf

Customer Service Manager

Warehouse Shift Manager AM shift (Bedford)

Customer Service Manager (CSM)

Assistant Manager

Customer Experience Manager

Customer Behaviour Change Lead

Customer Service Team Manager

Team Leader

Jaguar Land Rover Business Manager

MG Bedford Assistant Sales Manager

Head of Product

Customer Service Manager

Store Manager - Northampton New Store Opening

Head of Customer Care

Sales Manager

Highways Inspectors Team Manager

Executive Director, Customer Services

Store Manager

Hire Desk Manager

Assistant Manager

I want to receive the latest job alerts for customer service manager in thurleigh, bdf

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