It trainee Work, Jobs in Thurmaston, Lec (with Salaries)

IT Apprentice
Tgw Group —Market Harborough
- Maintenance
- Microsoft Office
- Communication skills
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IT Apprentice

Tgw Group -
Market Harborough

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Job details

Apprenticeship

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Ticket management
Maintenance
Microsoft Office Suite
Microsoft Office
Network infrastructure
Ticket management systems
Technical support incident logging
Network support
Software testing
Root cause analysis
BTEC
Communication skills
A Level
Help desk
VPN

Full job description

Job Introduction

As an apprentice, you’ll work alongside experienced professionals, supporting IT systems, troubleshooting technical issues, and learning to maintain essential infrastructure. Whether you're a recent school leaver or looking for a career change, this program will provide the training and mentorship needed to thrive in the ever-evolving tech industry.

WHAT YOU’LL BE HANDLING

Providing 1st and 2nd line user support via calls and logged issues on the ticketing system.
Managing and troubleshooting site-to-site and client-to-site VPNs using appropriate tools.
Proactively identifying and addressing ongoing technical issues, analysing reports to pinpoint root causes, and working with the Development Team to implement solutions or deliver training.
Escalating 3rd line issues while maintaining client communication until resolution.
Assisting in the support and maintenance of networks and servers.
Conducting Warehouse Control Systems code and module testing to support system upgrades and enhancements.
Working towards your Digital & Technology Solutions Professional L6 degree.

WHAT YOU’LL NEED

Minimum of 3 A-Levels/Level 3 BTEC IT
A passion for IT
self-driven and keen to learn
Microsoft Office skills
Proficient communication skills

Quick apply

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