Head of customer service Work, Jobs in Tibshelf, Dby (with Salaries)

Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
EVP - Domicile Management
Artex —Rolling Meadows, IL
- Full-time
- Remote
- Bachelor's degree
- Travel
- Mentoring
- Paid parental leave
- Health savings account
Relief Supervisor
Admiral Slots —Alfreton
- £12.75 - £13.25 an hour
- Part-time
- Customer service
- Cash handling
Quick apply
Head of Service Operations
Brightwell —Chesterfield
- Continuous improvement
- Budgeting
- Leadership
12d
Head of Service (Nottingham City Services)
Juno Women's Aid —Nottingham
- £39,755 a year
- Full-time
- Public speaking
- Organisational skills
2d
Supervisor
200 Degrees —Alfreton
- £13.36 an hour
- Full-time
- Management
- Customer service
- Supervising experience
- Store discount
- Employee discount
4d
Marketing Events & Partner Support Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- Microsoft Word
- Travel
- Organisational skills
- Annual leave
Quick apply
6d
Head of Operational Excellence
Brightwell —Chesterfield
- Data analysis skills
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- Continuous improvement
12d
Night Relief Supervisor
Admiral Slots —Alfreton
- £12.75 - £13.25 an hour
- Part-time
- Customer service
- Cash handling
Quick apply
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
5d
Head of Chilled Distribution
Romac Logistics —Chesterfield
- £80,000 a year
- Full-time
- Customer service
- Continuous improvement
- Travel
Account Manager (PBSA/BTR)
UniHomes —Sheffield
- £40,000 - £55,000 a year
- Full-time
- CRM software
- Salesforce
- Business development
- Employee discount
- Referral programme
Quick apply
Logistics Manager
AvantiGas —Chesterfield
- Continuous improvement
- Leadership
Functions Manager
MORLEY HAYES at Morley, Derby —Ilkeston
- Full-time
- Hospitality
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- Customer service
- Free parking
- Employee discount
Quick apply
10d
Operational Administrator
NAPIT —Mansfield
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Annual leave
3d
Commercial Manager
Sentinel Fleet Managment —South Normanton
- Monday to Friday
- CRM software
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Key Account Manager
Sentinel Fleet Managment —South Normanton
- Monday to Friday
- Data analysis skills
- Analysis skills
- Training & development
Assistant Manager, Kurt Geiger, East Midlands
Kurt Geiger —South Normanton
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
13d
Depot Manager
Go Traffic Management —Alfreton
- £40,000 - £45,000 a year
- Management
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6d
Credit Management Assistant
Lithia UK —Nottingham
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Work from home
Quick apply

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Service Delivery Manager

Link Integrated Security Solutions Limited
Mansfield

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year

Benefits

Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Reactive maintenance implementation
Customer service
CCTV
Data analysis skills
Microsoft Office
Fire detection and alarm systems
Project management
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Customer relationship management
Relationship management
Leadership
Team motivation leadership
Operations leadership experience

Full job description

Head of Service Delivery

Salary: £45,000 - £55,000 + Bonus + Company Vehicle/Car Allowance

Location: Mansfield

Reporting to: Managing Director

This isn’t just another Service Manager role.

We’re looking for someone who wants to build something.

Someone who enjoys improving businesses, developing great people and creating a service operation that customers genuinely recommend.

You’ll inherit a solid team, an established customer base and the opportunity to influence how the business grows over the next few years.

If you’re motivated by improving performance, building culture and delivering exceptional customer experiences, not simply keeping the wheels turning, we’d love to hear from you.

About the Role

As Head of Service Delivery, you’ll lead our entire service function across maintenance, reactive call-outs and small works.

You’ll be responsible for ensuring our engineers have everything they need to deliver an outstanding customer experience whilst continually improving operational efficiency, profitability and team performance.

This is a highly visible leadership position reporting directly to the Managing Director, giving you the opportunity to shape strategy, influence investment decisions and play a significant role in the future growth of the business.

Must have

a minimum of 10 years' hands-on experience across multiple disciplines including fire detection, intruder alarms, CCTV, access control and associated life safety systems.

What You’ll Be Responsible For

Leading a High-Performing Service Operation

You’ll take ownership of the day-to-day delivery of our service department, ensuring customers receive consistently outstanding levels of service whilst maintaining operational excellence.

You’ll continually improve:

SLA performance
First-time fix rates
Engineer utilisation
Response times
Customer satisfaction
Service profitability

Building an Exceptional Team

Our engineers are the heart of our business.

You’ll recruit, develop, coach and inspire a team that enjoys coming to work, takes pride in what they do and delivers consistently high standards.

You’ll create a culture built around:

Accountability
Continuous improvement
Collaboration
Professional development
Recognition

Delivering Outstanding Customer Relationships

You’ll build trusted relationships with key customers, become the senior point of escalation when needed and work proactively to improve retention and customer satisfaction.

You’ll regularly review performance with customers, identify opportunities for improvement and work alongside our commercial teams to strengthen long-term partnerships.

Driving Commercial Performance

You’ll understand that exceptional service and commercial success go hand in hand.

You’ll monitor service performance, control operational costs, improve efficiency and identify opportunities to grow recurring revenue whilst maintaining exceptional customer service.

Providing Technical Leadership

You’ll support our teams with your technical expertise across:

Fire Detection & Alarm Systems
CCTV
Access Control
Intruder Alarms
Emergency Voice Communication
Electronic Article Surveillance

You’ll also champion new technology, modern service systems and continuous innovation.

About You

You’ll probably already be leading a successful service department within the Fire & Security sector and now be looking for a role where you can genuinely influence the future of a business.

You’ll bring:

Proven leadership experience within Fire & Security
A track record of improving operational performance
Strong commercial awareness
Experience managing KPIs and service delivery
Excellent customer relationship skills
The ability to lead, motivate and develop people
Strong technical understanding of fire and security systems
A proactive mindset with a passion for continuous improvement

What Success Looks Like

Within your first 12 months you’ll have:

Improved service KPIs across the business
Increased customer satisfaction
Reduced reactive issues
Improved engineer engagement and retention
Increased operational efficiency
Enhanced profitability
Introduced new ideas, systems and improvements
Become a trusted member of the senior leadership team

What We Offer

£45- £55,000 basic salary
Annual performance bonus
Company vehicle or car allowance
Pension
Ongoing professional development
Modern systems and technology
A genuine opportunity to shape the future of the business
Clear progression towards Operations Director

Pay: £45,000.00-£55,000.00 per year

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in tibshelf, dby

Service Delivery Manager

EVP - Domicile Management

Relief Supervisor

Head of Service Operations

Head of Service (Nottingham City Services)

Supervisor

Marketing Events & Partner Support Coordinator

Head of Operational Excellence

Night Relief Supervisor

General Manager

Head of Chilled Distribution

Account Manager (PBSA/BTR)

Logistics Manager

Functions Manager

Operational Administrator

Commercial Manager

Key Account Manager

Assistant Manager, Kurt Geiger, East Midlands

Depot Manager

Credit Management Assistant

I want to receive the latest job alerts for head of customer service in tibshelf, dby

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