Company Overview
ALH Systems Limited has been a key player in the gas industry since 1976, specializing in developing innovative products for network maintenance and repair. With a strong commitment to quality and customer service, we operate across various sectors including telecoms, electronics, construction, and rail industries. Our dedicated team strives to foster a positive work environment that encourages growth and excellence. Headquartered in Westbury with manufacturing sites in Sheffield and Middlesborough, ALH Systems is part of the Indutrade Group which consists of over 220 companies split over 30 countries.
Summary
Job Purpose
The Order Processor is responsible for accurately processing customer orders from receipt through to delivery, ensuring excellent customer service and efficient communication between customers, production, purchasing, and dispatch. The role requires maintaining accurate records within Sage 200, monitoring order progress, and supporting the smooth operation of the manufacturing process.
Key Responsibilities
- Process customer sales orders accurately using Sage 200.
- Verify customer order details, pricing, product specifications, and delivery requirements.
- Liaise with customers regarding order confirmations, delivery dates, and order queries.
- Coordinate with the production team to ensure manufacturing schedules meet customer deadlines.
- Work closely with Purchasing to ensure materials are available for production.
- Monitor order progress from order entry through production and dispatch.
- Produce quotations, order acknowledgements, delivery notes, and invoices using Sage 200.
- Update customer records and maintain accurate data within the ERP system.
- Resolve customer issues relating to orders, deliveries, shortages, or product availability.
- Communicate with the warehouse and dispatch teams regarding shipping priorities.
- Monitor stock availability and advise customers of lead times where necessary.
- Assist in forecasting customer demand by highlighting recurring order patterns.
- Ensure all documentation complies with company procedures and quality standards.
- Support month-end administration and reporting as required.
- Maintain confidentiality of customer and company information.
Key Skills and ExperienceEssential
- Previous experience in an order processing, sales administration, or customer service role within a manufacturing environment.
- Experience using Sage 200 ERP software.
- Excellent attention to detail and high levels of accuracy.
- Strong organisational and time management skills.
- Good communication skills, both written and verbal.
- Ability to prioritise workload and meet deadlines.
- Competent in Microsoft Office, particularly Excel, Outlook, and Word.
- Ability to work effectively within a busy office environment.
Desirable
- Understanding of manufacturing processes and production planning.
- Experience working with Bills of Materials (BOMs).
- Knowledge of stock control and inventory management.
- Experience producing management or sales reports.
Personal Attributes
- Customer-focused with a professional manner.
- Highly organised and methodical.
- Proactive problem solver.
- Able to work independently and as part of a team.
- Flexible and adaptable to changing priorities.
- Positive attitude with a willingness to learn.
Key Performance Indicators (KPIs)
- Order processing accuracy.
- Orders processed within agreed timescales.
- Customer satisfaction and response times.
- On-time delivery performance.
- Reduction in order errors and customer queries.
- Accuracy of data maintained within Sage 200.
Working Relationships
Internal:
- Sales Team
- Production
- Purchasing
- Warehouse and Dispatch
- Finance
External:
- Customers
- Suppliers
- Freight and logistics providers
Qualifications
- GCSEs (or equivalent), including English and Mathematics.
- Business Administration qualification (desirable).
- Sage 200 training or certification (advantageous).
Pay: £13.50-£14.00 per hour
Benefits:
- Free parking
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
