Platform engineer Work, Jobs in Tilbury (with Salaries)

Omnichannel engineer
Sunlighten UK & Europe —London
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Salesforce
- APIs
- Health & wellbeing programme
- Employee discount
Quick apply
Staff+ Software Engineer, Platform Connectivity
Anthropic —London
- £405,000 - £485,000 a year
- Hybrid work
- Bachelor's degree
- AI
- Communication skills
- Flexible schedule
7d
Senior Platform Reliability Engineer
Ricoh —London
- Bakery
- Travel
Senior Engineer- Platform Engineering
Janus Henderson —London
- Hybrid work
- Computer Science
- DevOps
- Engineering
Sr. Software Engineer, Cloud Platform (Hybrid, London)
CrowdStrike —London
- Full-time
- Hybrid work
- AWS
- AI
Principal Engineer - Operations Technology
On AG —London
- Computer Science
- Engineering
- ERP systems
Lead Backend Engineer – POS Platforms Integration
On AG —London
- ERP systems
- POS
Senior Platform Engineer
Lean Tree Limited —London
- £90,000 - £100,000 a year
- Full-time
- Hybrid work
- Engineering
- Travel
- In-person
- Work from home
- Life insurance
Quick apply
11d
Staff Software Engineer, Kubernetes Platform
Anthropic —London
- £325,000 - £485,000 a year
- Hybrid work
- Bachelor's degree
- Communication skills
- Flexible schedule
Forward Deployed Engineer
Salesforce —London
- Full-time
- Computer Science
- Salesforce
- Travel
Senior Software Engineer (Platform)
Longshot Systems Ltd —London
- Full-time
- Hybrid work
- English
- Java
- Master's degree
- Gym membership
Quick apply
Software Engineer, Platform Systems
OpenAI —London
- £310,000 - £460,000 a year
- Full-time
Senior Forward-Deployed AI Engineer, Tactical AI Automations
PIMCO —London
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quant Systems: Systems Developer (London)
D. E. Shaw & Co., L.P. —London
- Computer Science
- Computer networking
- Communication skills
Senior Platform Engineer – UK
The closing Gap —London
- £42,524.73 - £80,042.26 a year
- Full-time
- Azure
- DevOps
- Windows
Quick apply
3d
Senior Server Engineer
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- SQL
- Continuous improvement
- Mentoring
- Annual leave
Quick apply
8d
Senior Software Engineer, Core Platform
Lightning AI —London
- £180,000 - £250,000 a year
- Hybrid work
- Mentoring
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Senior Platform Engineer
Segen —London
- Full-time
- Hybrid work
- Azure
- Mentoring
- Agile
- Employee discount
Quick apply
Senior Software Engineer I – Search and AI Platform
Elsevier —London
- £86,900 - £144,600 a year
- Full-time
- Agile
- Employee assistance programme
- Employee discount
Senior Platform Engineer (Azure)
LegalAndGeneral —London
- Full-time
- Hybrid work
- Azure
- DevOps
- Continuous improvement
Quick apply

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Omnichannel engineer

Sunlighten UK & Europe -
London

Quick apply

Job details

Full-time
£45,000 - £65,000 a year

Benefits

Casual dress
Health & wellbeing programme
Additional leave
Company pension
Company events
Private medical insurance
Employee discount
Sick pay

Qualifications

Salesforce
IVR
Marketing automation
APIs
Business requirements
Solution architecture

Full job description

Omnichannel Solutions Engineer at Sunlighten UK United Kingdom

Salary and benefits Salary Range: £45,000–£65,000 + Bonus + pension scheme and health insurance for 4-6 years' experience, possibility of negotiation for candidates with 7+ years of experience Candidates with Five9, Salesforce, APIs, and Omnichannel Architecture expertise.

Position Summary

Sunlighten is seeking an experienced Omnichannel Solutions Engineer to lead the design, engineering, optimization, and continuous improvement of our customer engagement ecosystem across the United Kingdom.

Reporting to the Director of Business Systems & Integrations, this role partners closely with the US Omnichannel Solutions Engineer to ensure global consistency while supporting the UK business. The role owns the technology connecting customers with Sales and Customer Care across voice, digital, and messaging channels, including lead distribution, IVR, outbound dialing, live chat, SMS, Salesforce integrations, and custom API solutions.

Why Sunlighten?· Global Innovation & Growth: A family-owned business with 25+ years of pioneering infrared technology, now expanding rapidly in the UK and Europe.
· A Thriving Industry: The global wellness market is projected to hit $7 trillion by 2026—be part of this dynamic movement.
· Prestigious Clientele: Our saunas are trusted by Cristiano Ronaldo, numerous elite sports institutions, hotels, spas, wellness clinics, and celebrities worldwide.
· New UK London Headquarters: To meet growing demand, we’ve launched new offices, near Oxford Circus with a sauna studio showroom and a day spa.

Key Responsibilities

· Own the UK omnichannel customer engagement platform and lead routing strategy.

· Administer and optimize Five9 (or comparable platform): IVR, routing, queues, campaigns, dialers, agent desktop, reporting.

· Design and maintain Salesforce Sales Cloud and Service Cloud integrations.

· Build and optimize lead routing, opportunity routing, lead scoring, and workflow automation.

· Develop and support REST API, Zapier, and custom integrations.

· Partner with Salesforce and NetSuite developers on enterprise solutions.

· Gather business requirements and translate them into scalable technical solutions.

· Continuously improve customer experience, routing accuracy, sales conversion, and agent productivity.

Required Qualifications

· 4+ years supporting enterprise contact center solutions.

· Five9 experience preferred (Genesys, NICE CXone, Talkdesk, Amazon Connect, Cisco Webex Contact Center also considered).

· Strong Salesforce Sales Cloud and Service Cloud experience.

· Experience with APIs, CRM integrations, IVR, dialers, routing logic, and customer engagement workflows.

· Strategic thinker with hands-on engineering capability.

Preferred Qualifications

· Five9 Certification.

· Salesforce Administrator or Platform certifications.

· Marketing Cloud experience.

· Experience with Live Chat, Attentive, SMS360, or similar platforms.

· JavaScript, Python, .NET, REST APIs, Zapier.

Success Measures (First 12 Months)

· Increased delivery rate

· Increase lead response speed.

· Improve routing accuracy.

· Increase sales conversion through dialing optimization and scoring strategies.

· Reduce abandoned calls.

· Improve Ready-to-Sell and Ready-to-Serve time.

· Deliver scalable integrations across Salesforce, Five9, Live Chat, SMS, and future engagement platforms.

Pay: £45,000.00-£65,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Employee discount
Health & wellbeing programme
Private medical insurance
Sick pay

Application question(s):

Do you have five9 experience?

Experience:

Salesforce: 4 years (required)

Work Location: Hybrid remote in London W1W 8QG

Quick apply

Refine Your Search

platform engineer jobs in tilbury

Omnichannel engineer

Staff+ Software Engineer, Platform Connectivity

Senior Platform Reliability Engineer

Senior Engineer- Platform Engineering

Sr. Software Engineer, Cloud Platform (Hybrid, London)

Principal Engineer - Operations Technology

Lead Backend Engineer – POS Platforms Integration

Senior Platform Engineer

Staff Software Engineer, Kubernetes Platform

Forward Deployed Engineer

Senior Software Engineer (Platform)

Software Engineer, Platform Systems

Senior Forward-Deployed AI Engineer, Tactical AI Automations

Quant Systems: Systems Developer (London)

Senior Platform Engineer – UK

Senior Server Engineer

Senior Software Engineer, Core Platform

Senior Platform Engineer

Senior Software Engineer I – Search and AI Platform

Senior Platform Engineer (Azure)

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