Patient experience manager Work, Jobs in Tilehurst, Brk (with Salaries)

Farnham Integrated Care Services (FICS) Manager
Farnham Integrated Care Services —Farnham
- £37,000 - £45,000 a year
- Full-time
- Management
- GP surgery experience
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Junior Mentor
uReach —Sindlesham
- £17,000 - £18,000 a year
- Full-time
- Cooking
- Working with children
- Mentoring
- Free parking
Quick apply
Business Development Manager - Obagi Skincare
Healthxchange —Reading
- Sales
- Customer service
- Salesforce
- Employee assistance programme
- Employee discount
Manager - Patient Experience Data
IQVIA —Reading
- Full-time
- Remote
- Project management
- IT
- Time management
1d
Full or part-time Reception Manager
Emmer Green Surgery —Caversham
- £16 - £17 an hour
- Part-time
- GP surgery experience
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
4d
Practice Manager - Maternity Cover
PortmanDentex —Reading
- £32,000 - £36,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
5d
Therapy Specialist OR
Baxter —Reading
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
PR Officer
Forest Health —Bracknell
- £15.38 an hour
- Part-time
- Social media management
- Organisational skills
- In-person
- Free parking
Quick apply
4h
Support Worker
Keys Children —Thatcham
- £14.45 - £15.15 an hour
- Full-time
- Military
- Driving
Quick apply
Social Prescriber
Involve / Community Navigation —Wokingham
- £20,982 a year
- Part-time
- Hybrid work
- GP surgery experience
- English
- Microsoft Office
Quick apply
12d
Regional Development Manager
Dentopedia Group —Reading
- £41,600 - £55,000 a year
- Weekend availability
- Travel
- Leadership
- Employee discount
Quick apply
Project Manager Co-ordinator
ISS Facility Services —Reading
- Microsoft Office
- Project management
- Organisational skills
Quick apply
Consumer Health Medical Affairs Manager
Bayer —Reading
- £65,000 - £80,000 a year
- Hybrid work
- English
- Communication skills
- Annual leave
- Employee discount
14d
People and Patient Manager
Dr Kenyon & Partners —Oxford
- £16.50 - £19.40 an hour
- Full-time
- Management
- GP surgery experience
- Supervising experience
Quick apply
5d
Programme Manager
University of Oxford —Oxford
- £49,119 - £53,483 a year
- Project management
- Leadership
4h
Spinal Territory Manager
Hollister Limited U.K. —Winnersh
- £48,000 - £55,000 a year
- Full-time
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
11d
Dementia Care Manager
Signature Senior Lifestyle —Caversham
- £45,000 - £54,450 a year
- Nursing home
- Care plans
- Annual leave
- Employee assistance programme
1d
Compliance & Quality Manager
IQVIA —Reading
- Full-time
- Analysis skills
5d
MCA DoLs Assessor
NHS Thames Valley Integrated Care Board —Oxford
- £49,387 - £56,515 a year
- Full-time
6d
Store Manager Designate
Vision Express —Reading
- Microsoft Excel
- Leadership
- School
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for patient experience manager in tilehurst, brk

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Farnham Integrated Care Services (FICS) Manager

Farnham Integrated Care Services -
Farnham

Quick apply

Job details

Full-time
£37,000 - £45,000 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Company events
Employee discount
Sick pay
On-site parking

Qualifications

Contract management
Management
Procurement
GP surgery experience
Primary care
Microsoft Office
Analysis skills
Supervising experience
Project management
Certificate of higher education
Team management
Leadership
Communication skills

Full job description

Who we are:

Farnham Integrated Care Service (FICS) is a federation offering services at the heart of Farnham Primary Care Network (PCN). Serving patients from our GP Practices, offering various clinical and non-clinical NHS commissioned services. FICS offers both reactive and proactive care through urgent same day care services and integrated care management.

Role Summary

The ideal candidate will be a strong, proactive and adaptable leader with a proven ability to balance strategic oversight and hands‑on operational management within the primary care sector. They will be a detail‑oriented yet forward‑thinking individual. Experienced and motivated, with a passion in healthcare for delivering high‑quality outcomes for patients and our partner practices. The

The FICS Manager will play a key role in managing the operational delivery and contractual responsibilities of Farnham Integrated Care Services (FICS). They will design, embed and manage commissioned services, ensuring operational excellence, CQC compliance, and strong collaborative working across partner practices and external stakeholders. The role will line manage and support a team of clinical and non-clinical staff.

Key Responsibilities

1. Strategic and Operational Management

Oversee the planning, delivery, and evaluation of FICS services, contributing to strategic objectives and performance frameworks. Ensure smooth daily operations, drive innovation and efficiency, and coordinate cross-practice projects and quality improvement initiatives.

2. Contract and Service Oversight

Manage contracts, SLAs, and commissioned projects, ensuring compliance, renewals, and performance reporting. Oversee appointment systems, gather and analyse patient and staff feedback, and maintain strong relationships with external providers. Ensure governance, audit requirements, and patient satisfaction monitoring are met.

3. Financial and Resource Management

Oversee budgets and financial planning, contribute to cost analysis and funding applications, and support accurate payroll processes.

4. People and Workforce Support

Lead recruitment, onboarding, and staff management, ensuring training compliance and performance reviews. Oversee rotas, promote a positive working culture, and maintain HR documentation. Manage disputes, grievances, absence, and disciplinary processes while keeping up with employment legislation.

5. Governance and Quality Assurance

Ensure compliance with CQC standards, policies, and procedures. Oversee insurance, business continuity, complaints, investigations, and risk management. Maintain data protection, confidentiality, health and safety, and up-to-date governance documentation.

6. Communication and Relationship Management

Act as a key contact for partner practices and stakeholders, coordinate PCN communications, and foster collaboration across teams. Represent FICS in meetings and ensure services adapt to evolving primary care priorities.

7. IT, Data, and Reporting

Ensure accurate data capture and reporting, support digital transformation, and produce insights to inform decision-making. Oversee staff compliance with IT systems and policies.

Person specification

Essential

· Minimum 3 years management experience - strongly consider those that come with experience in primary care/PCN/GP practice

· Strong understanding of CQC compliance

· Excellent organisational, analytical, and communication skills

· Ability to manage multiple priorities and stakeholders effectively

· Leadership and team coordination skills

· Proven supervisory experience line managing a team and handling HR processes

· Adaptable & flexible management style

· Proficiency in Microsoft Office and digital systems

· Financial and contract management awareness

Desirable

· Understanding of NHS contractual frameworks and service delivery

· Knowledge of PCN DES and ICB frameworks

· Experience with EMIS, Ardens, or NHS reporting tools

· Project management qualification or equivalent experience

· Formal finance or procurement training

Job Type: Full-time

Pay: £37,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Farnham GU9 9QS: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have strong awareness of CQC compliance?
Ability to start role as soon as possible?

Education:

Certificate of Higher Education (preferred)

Experience:

financial and contract management: 1 year (required)
line management: 1 year (preferred)
Primary/urgent care managementt: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

patient experience manager jobs in tilehurst, brk

Farnham Integrated Care Services (FICS) Manager

Junior Mentor

Business Development Manager - Obagi Skincare

Manager - Patient Experience Data

Full or part-time Reception Manager

Practice Manager - Maternity Cover

Therapy Specialist OR

PR Officer

Support Worker

Social Prescriber

Regional Development Manager

Project Manager Co-ordinator

Consumer Health Medical Affairs Manager

People and Patient Manager

Programme Manager

Spinal Territory Manager

Dementia Care Manager

Compliance & Quality Manager

MCA DoLs Assessor

Store Manager Designate

I want to receive the latest job alerts for patient experience manager in tilehurst, brk

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