Description
We are the UK’s fastest-growing property investment company and we are looking for a Head of Client Account Management to help us build one of the strongest client management departments in the industry.
This is a senior leadership opportunity for someone who is highly driven, commercially minded and obsessed with performance. We are looking for someone who can lead people, drive standards, solve problems and get results through a team.
As Head of Client Account Management, you will be responsible for leading the team that manages our clients after they enter the business. Your role will be to make sure every client is followed up properly, communicated with professionally and moved through the process with urgency, confidence and care.
You will be expected to set the standard for the department, coach and develop your team, handle escalations, improve performance and create a culture of accountability.
This is a major opportunity for someone who wants real responsibility, real progression and the chance to make a serious impact in a fast-growing company.
For the right person, this role can become a long-term senior leadership position within the business.
Experience Required
We are looking for someone with strong experience in one or more of the following:
- 5 years Sales management Minimum
- 5 years Account management Minimum
- 5 years Client services Minimum
- 5 years Team leadership Minimum
- 5 years Operations management Minimum
The ideal candidate will have experience managing people, improving performance and holding a team to high standards.
You must be confident, organised, commercially aware and capable of dealing with both clients and staff professionally.
We are looking for someone who can take ownership, create structure, improve systems and overdeliver.
You Will Be Responsible For
- Leading, managing and developing a team of Client Account Managers.]
- Driving high standards across client communication, follow-up and service.
- Making sure every client is managed with urgency, professionalism and care.
- Coaching and training account managers to improve their confidence, communication and results.
- Holding the team accountable to daily standards, KPIs and performance expectations.
- Managing escalations and handling difficult client conversations when required.
- Identifying problems within the department and implementing practical solutions quickly.
- Working closely with sales, completions and senior management to improve the full client journey.
- Improving client satisfaction, client retention and overall department performance.
- Building clear systems, processes and reporting structures that allow the department to scale.
- Creating a culture of ownership, accountability, professionalism and high performance.
What We Are Looking For
- We want someone who can walk into the business and take ownership.
- Someone who does not need to be chased.
- Someone who can see problems before they become bigger problems.
- Someone who knows how to manage people properly, not just be liked by them.
- Someone who can raise standards without creating chaos.
- Someone who understands that great client management is not just about being friendly. It is about communication, urgency, structure, trust and results.
- This role is for someone who wants to build something.
About Us
Let Property is the UK’s fastest-growing property investment company, with over £1 billion in property transactions in just two years.
We help landlords sell tenanted investment properties while giving investors access to high-quality buy-to-let opportunities across the UK.
As the business continues to grow, our Client Account Management department is becoming one of the most important areas in the company.
This department plays a crucial role in client experience, retention, communication, completions and long-term business growth.
We are now looking for a serious leader to take ownership of this department and help us build it into a world-class operation.
Benefits
- Base salary + performance incentives.
- Manchester relocation opportunity available for the right candidate.
- Senior leadership opportunity in one of the UK’s fastest-growing property investment companies.
- Real responsibility and ownership of a key department.
- Fast-track career progression for high performers.
- High-performance office environment.
- Award-winning training in property investment, leadership and client management.
- Quarterly travel incentives, including Amsterdam, Dubai, Ibiza and more.
- Weekly incentives and prizes, including luxury stays, £500+ vouchers, spa retreats, iMacs and more.
- Company pension.
- Referral programme.
The Opportunity
This is not a role for someone who wants an easy ride. This is a role for someone who wants to lead, build, improve and win.
You will be joining a company that is growing quickly, moving fast and constantly raising the standard. If you are the type of person who takes responsibility, thrives under pressure and wants to be judged on results, this could be the opportunity you have been waiting for.
Job Types
Full-time, Permanent
Work Location
In person
Pay: From £55,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
