Position Title: New Business Assistant
Company: NPS Law
Department: Residential Conveyancing
Location: Solihull Head Office
Reports To: Business Development Manager / Head of Residential Conveyancing
Employment Type: Full-time, Permanent
POSITION OVERVIEW
NPS Law is seeking an enthusiastic and detail-oriented New Business Assistant to join our busy Residential Conveyancing Department at our Solihull Head Office. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional client service.
As a New Business Assistant, you will provide essential administrative support to our conveyancing team, ensuring the smooth running of day-to-day operations. You will be the first point of contact for clients, handling enquiries, managing documentation, and supporting fee earners throughout the conveyancing process. This role is vital to maintaining our high standards of client care and operational efficiency.
Working within a supportive and collaborative team environment, you will have the opportunity to develop your skills in legal administration and client relationship management while contributing to the success of our Residential Conveyancing Department.
KEY RESPONSIBILITIESClient Communication & Customer Service
· Act as the first point of contact for clients, handling telephone and email enquiries professionally and efficiently
· Provide excellent customer service, keeping clients informed of progress throughout their transaction
· Liaise with clients, estate agents, mortgage lenders, and other third parties
· Schedule appointments and manage fee earner diaries
· Prepare client correspondence and documentation as required
· Handle client queries and resolve issues promptly and professionally
Administrative Support
· Open new files and maintain accurate client records on the case management system
· Prepare and process legal documentation, including contracts, forms, and correspondence
· Conduct property searches and order necessary documentation
· Monitor key dates and deadlines to ensure timely progression of cases
· Prepare completion statements and financial documentation
· File management including archiving and document retrieval
· Process incoming and outgoing post and emails
· Maintain accurate time recording and billing information
General Office Support
· Provide general administrative support to the conveyancing team
· Assist with scanning, photocopying, and document management
· Maintain office filing systems and ensure documents are properly stored
· Support with ad hoc projects and tasks as required
· Contribute to team meetings and departmental initiatives
· Ensure compliance with office procedures and quality standards
ESSENTIAL SKILLS & ATTRIBUTESCommunication Skills
· Excellent verbal and written communication skills
· Confident telephone manner with strong interpersonal skills
· Ability to build rapport with clients and colleagues
· Professional and courteous approach to client service
· Clear and accurate written communication
Technical Skills
· Proficient in Microsoft Office Suite (Word, Excel, Outlook)
· Ability to learn and use case management systems
· Strong typing skills with excellent attention to detail
· Good organizational skills and ability to prioritize workload
· Competent in using office equipment and technology
Personal Attributes
· Professional, friendly, and approachable demeanor
· High level of accuracy and attention to detail
· Ability to work independently and as part of a team
· Proactive and self-motivated approach
· Adaptable and flexible in a busy environment
· Discretion and ability to handle confidential information
· Commitment to delivering excellent client service
DESIRABLE QUALIFICATIONS & EXPERIENCE
· Previous experience in a legal administration or office support role
· Knowledge of residential conveyancing processes
· Experience using case management systems
· Understanding of legal terminology and documentation
· Experience in a client-facing role
· Relevant qualifications in business administration or legal studies
WHAT WE OFFER
- Compensation & Benefit
- Competitive salary commensurate with experience
- 25 days annual leave plus bank holidays
- Pension scheme
- Health and wellbeing benefits
- Free parking
- Professional Development
- Comprehensive induction and training program
- Ongoing professional development opportunities
- Support for relevant qualifications and certifications
- Clear career progression pathways
Working Environment
· Modern, professional office environment at our Solihull Head Office
· Supportive and collaborative team culture
· Regular team events and social activities
· Access to the latest technology and case management systems
Employment Terms
· Full-time position: Monday to Friday
· Standard office hours: 9:00am - 5:30pm
· Immediate start available for the right candidate
HOW TO APPLY
If you are an ambitious, client-focused professional looking to build a career in business development within the legal sector, we would love to hear from you.
Please submit your CV and a covering letter explaining why you are the ideal candidate for this role to [email protected]
NPS Law is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
Pay: £25,420.00-£28,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
