Service leader Work, Jobs in Titchfield, Ham (with Salaries)

Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
National Sales & Partnerships Manager
African Adventures —Fareham
- £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
Functional Assessor
Serco Group —Fareham
- £45,000 - £48,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Operator - Security Operations Centre (SOC)
Securitas UK —Waterlooville
- £29,374.80 a year
- Weekend availability
- Customer service
- English
- Organisational skills
- Employee discount
Quick apply
Prisoner Custody Officer
Serco Plc —Portsmouth
- £24,596 - £27,180 a year
- Full-time
- IT
- Communication skills
- Paid training
- Employee assistance programme
Senior Administrative Officer
Hampshire County Council —Fareham
- £33,178 - £36,369 a year
- Administrative experience
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
Team Leader
Home Bargains —Fareham
- £32,032 a year
- Supervising experience
- Leadership
- Store discount
- Annual leave
Quick apply
12d
Canvassing Team Manager – Milk & More- Residential
Milk & More —Chichester
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Employee discount
Quick apply
Recruitment Assistant
Solent Academies Trust —Portsmouth
- £27,347 - £29,171 a year
- Full-time
- Human resources
- Communication skills
- School
- Free parking
- Health & wellbeing programme
Quick apply
9d
Customer Support Representative
Safran —Fareham
- Full-time
- English
- Communication skills
- Free parking
- Flexitime
6d
Branch Manager
Epwin Group PLC —Southampton
- Full-time
- Mentoring
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
Senior Business Development Manager
Visitor Chat Limited —Portsmouth
- £52,000 - £80,000 a year
- Full-time
- Sales
- Business development
- In-person
- Annual leave
- Referral programme
Quick apply
Operational Support Officer
Office for National Statistics —Fareham
- £28,138 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
7h
Customer Delivery Driver - Southampton Superstore
Tesco UK —Nursling
- £14.18 - £15.45 an hour
- Full-time
- Employee discount
12d
Capture Manager
Leidos —Whiteley
- £75,800 - £99,800 a year
- Full-time
- Sales
- Business development
- IT
- Annual leave
- Work from home
Youth Engagement Mentor
Youth Options —Eastleigh
- £26,227.50 - £28,392.00 a year
- Part-time
- Experience working with children
- Mentoring
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Deck Rating
Serco Plc —Portsmouth
- Full-time
- Hybrid work
- Employee assistance programme
Team Leader - Learning Disability
Pathway Children's Services —Portsmouth
- £17.25 an hour
- Weekend availability
- In-person
Quick apply
2d
Case Practitioner - All Age Continuing Care
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Portsmouth
- £28,392 - £31,157 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Project management
12d
Fundraising and Marketing Assistant
Off The Record (South East Hampshire) —Havant
- £16,268 - £16,871 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply

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service leader jobs near titchfield, ham

Resident Liaison Officer - Social Housing

Sureserve -
Havant

Quick apply

Job details

£27,976 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
Construction experience
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

service leader jobs in titchfield, ham

Resident Liaison Officer - Social Housing

National Sales & Partnerships Manager

Functional Assessor

Operator - Security Operations Centre (SOC)

Prisoner Custody Officer

Senior Administrative Officer

Team Leader

Canvassing Team Manager – Milk & More- Residential

Recruitment Assistant

Customer Support Representative

Branch Manager

Senior Business Development Manager

Operational Support Officer

Customer Delivery Driver - Southampton Superstore

Capture Manager

Youth Engagement Mentor

Deck Rating

Team Leader - Learning Disability

Case Practitioner - All Age Continuing Care

Fundraising and Marketing Assistant

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