technical support engineer l1 Work, Jobs in titchfield, ham (with Salaries)

Technical Support Engineer L1
Bardwood Support Services —Portsmouth
- £24,420.00 - £51,458.22 a year
- Temporary
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
Quick apply
10d

Other jobs to consider

Find your next job by exploring related positions.

Technical Support Engineer L1
Bardwood Support Services —Portsmouth
Ability to work effectively under pressure in a fast-paced environment while maintaining high customer service standards.
£24,420.00 - £51,458.22 a year
Quick apply
10d
3rd Line Support Engineer
Wey Computing Solutions Limited —Send
Full driving license and own car. Proven ability to learn about new products and services quickly. Microsoft Exchange: 3 years (required).
£30,000 - £42,000 a year
Quick apply
10d

I want to receive the latest job alerts for technical support engineer l1 in titchfield, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer l1 jobs near titchfield, ham

Technical Support Engineer jobs in Portsmouth

Night Support Worker jobs in Portsmouth

Technical Support Engineer jobs in Swindon

1st Line Support jobs in Birmingham

Technical Support Engineer jobs in Vincent Square

Project Engineer jobs in London

Technical Support Engineer jobs in Nottingham

Technical Support Engineer jobs in Warwick

Process Engineer jobs in London

Technical Support Engineer L1

Bardwood Support Services -
Portsmouth

Quick apply

Job details

Temporary | Permanent | Part-time | Temp to perm | Full-time | Part-time upon request | Fixed term contract
£24,420.00 - £51,458.22 a year
10 days ago

Qualifications

Microsoft Windows Server
Jira
Desktop support
TCP
Operating systems
SCCM
BMC Remedy
LAN
Windows
Technical support
Microsoft Office
Firewall
Analysis skills
Computer hardware
IT support
Computer networking
DNS
Mac OS
ServiceNow
Linux
TCP/IP
Communication skills
Active Directory
Network Security
VPN

Full job description

Job Summary
We are seeking a dedicated and technically skilled Technical Support Engineer L1 to join our support team. The successful candidate will provide first-line assistance to users experiencing hardware, software, or network issues, ensuring prompt resolution and maintaining high levels of customer satisfaction. This role offers an excellent opportunity to develop your IT support expertise within a dynamic environment, supporting a wide range of operating systems and network configurations.

Responsibilities

Respond promptly to user enquiries via help desk tickets, phone, or email, providing clear and professional technical support.
Troubleshoot and resolve issues related to computer hardware, operating systems (including Windows, macOS, and Linux), and software applications such as Microsoft Office.
Assist with network connectivity problems involving LAN, WAN, VPN, firewall, DNS, and TCP/IP configurations.
Support Active Directory account management, including password resets and user provisioning.
Perform basic troubleshooting of Microsoft Windows Server environments and assist with server-related issues.
Use tools such as SCCM, ServiceNow, Jira, and BMC Remedy for incident tracking, asset management, and ticket resolution.
Maintain documentation of support activities and solutions for future reference.
Escalate complex issues to higher-level support teams when necessary, ensuring seamless communication throughout the process.
Contribute to continuous improvement initiatives by providing feedback on recurring problems or system inefficiencies.

Skills

Strong knowledge of computer networking, including TCP/IP, LAN, and wireless technologies.
Proven experience in desktop support and troubleshooting hardware components.
Familiarity with Microsoft Windows Server, Active Directory, and related services.
Experience supporting various operating systems such as Windows, macOS, and Linux.
Proficiency with network security tools including firewall configurations and VPN setup.
Knowledge of enterprise management tools like SCCM and ticketing systems such as ServiceNow, Jira, or BMC Remedy.
Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
Strong analytical skills with attention to detail in problem diagnosis and resolution.
Ability to work effectively under pressure in a fast-paced environment while maintaining high customer service standards. This position is ideal for individuals passionate about IT support who are eager to grow their technical expertise within a collaborative team environment. The role offers valuable experience across diverse technologies, fostering professional development in the IT support domain.

Pay: £24,420.00-£51,458.22 per year

Work Location: Hybrid remote in Portsmouth PO6

Quick apply

Refine Your Search

technical support engineer l1 jobs in titchfield, ham

Technical Support Engineer L1

Other jobs to consider

I want to receive the latest job alerts for technical support engineer l1 in titchfield, ham

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected