Customer support coordinator Work, Jobs in Titchfield (with Salaries)

Service Operations Coordinator
Onecom —Fareham
- £26,500 a year
- Monday to Friday
- Administrative experience
- Analysis skills
- IT
- Employee discount
Quick apply
14d
Sales Support Coordinator
Domo Tactical Communications —Whiteley
- CRM software
- Sales
- Salesforce
- Annual leave
- Employee assistance programme
Customer Care Co-Ordinator Southampton- 12 months maternity cover
The Swatch Group (UK) Limited —Southampton
- Full-time
- Microsoft Excel
- English
- Microsoft Office
13d
Meetings & Events Sales Coordinator
Marwell Hotel —Winchester
- £27,000 a year
- Weekend availability
- Hospitality
- Sales
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Dental Receptionist / Treatment Coordinator (Progression Opportunity)
Umi Clinic —Petersfield
- From £15 an hour
- Part-time
- Administrative experience
- In-person
- Office experience
Quick apply
Customer Care Co-Ordinator Southampton- 12 months maternity cover
Swatch Group —Southampton
- Microsoft Excel
- English
- Microsoft Office
Quick apply
13d
Admin Assistant & Clinic Coordinator
Limitless Physiotherapy & Performance —Christchurch
- £25,500 - £26,500 a year
- Part-time
- Leadership
- Office experience
Quick apply
Project Coordinator
Southern Communications Group —Dummer
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Senior Conference & Events Sales Coordinator
Norton Park Hotel, Spa & Manor House —Winchester
- Full-time
- Hospitality
- Bar
- Sales
- Free parking
- Employee assistance programme
Quick apply
13d
Sales Support Co-ordinator
Campions —New Milton
- Up to £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
12d
GP Receptionist (Patient Coordinator)
New Forest Central Medical Group —Brockenhurst
- £13.39 an hour
- Part-time
- GP surgery experience
- Organisational skills
- Front desk
- Store discount
- Annual leave
Quick apply
Gatherings Co-ordinator
Home Grown Hotels —Lyndhurst
- £13.61 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
IT Service Manager Coordinator
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Hybrid work
- IT
1d
Sales Support Coordinator - Part Time
Campions —New Milton
- £14,400 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Communication skills
- Employee assistance programme
Quick apply
Apprentice Hire & Sales Coordinator
GAP Group —Portsmouth
- £16,224 - £17,860 a year
- Full-time
- Sales
- IT
- Communication skills
- Annual leave

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customer support coordinator jobs near titchfield

Service Operations Coordinator

Onecom -
Fareham

Quick apply

Job details

£26,500 a year
14 days ago

Benefits

Company pension
Discounted gym membership
Company events
Employee discount

Qualifications

Administrative experience
Analysis skills
IT
Communication skills

Full job description

Join our Team as a Service Operations Coordinator!

Location: Whiteley (Office based)

Salary: £26,500 Per Annum + KPI Bonus

Hours: Monday – Friday 08:30 – 17:00

About the role:

This is a fast‑paced, impact‑driven role for someone who thrives on keeping operations moving and customers happy. As a Service Operations Coordinator you’ll be the heartbeat of our Technical Support function — ensuring every case is progressing, every engineer is supported, and every customer feels the benefit of a smooth, well‑managed service experience. You’ll bring a relentless customer‑first mindset, sharp operational awareness, and the confidence to intervene, escalate, and drive action when it matters most.

What makes you a great fit:

Strong analytical skills to spot delays, risks, and trends quickly.
Experience in administrative roles with strong organisational discipline.
Understanding of SLA importance and how it impacts customer experience.
Clear communicator who collaborates confidently across teams.
Customer‑first mindset with a drive to improve outcomes.
Resilient and determined when facing operational challenges.
Technical understanding across connectivity, telephony, and hosted services.
Salesforce confident in case handling and prioritisation.
Fair workload judgement to allocate cases proportionately..

Key responsibilities:

Manage daily queues and ensure tickets move with clear ownership.
Distribute cases fairly based on skill, workload, and impact.
Monitor ageing and SLAs and act before delays occur.
Prioritise major incidents and critical customer issues.
Support engineers with complex technical faults.
Escalate effectively to internal teams and suppliers.
Coordinate across departments to reduce delays.
Support major incident activity and track actions.
Improve performance metrics including MTTR, FCR, and SLA.
Identify recurring issues and process gaps.
Review case quality and highlight skill gaps.
Promote best‑practice handling and strong communication.
Produce accurate reporting on queues, risks, and trends.
Flag operational risks early to management.

Perks for our People:

Holidays: 25 days + bank holidays and buy/sell options
Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
Lifestyle: 9% combined pension contribution and 4x salary life assurance
Rewards: Quarterly and annual employee awards, discounts on tech
Socials: All-expenses-paid company events
Development: In-House Training Academy
Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

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Refine Your Search

customer support coordinator jobs in titchfield

Service Operations Coordinator

Sales Support Coordinator

Customer Care Co-Ordinator Southampton- 12 months maternity cover

Meetings & Events Sales Coordinator

Dental Receptionist / Treatment Coordinator (Progression Opportunity)

Customer Care Co-Ordinator Southampton- 12 months maternity cover

Admin Assistant & Clinic Coordinator

Project Coordinator

Senior Conference & Events Sales Coordinator

Sales Support Co-ordinator

GP Receptionist (Patient Coordinator)

Gatherings Co-ordinator

IT Service Manager Coordinator

Sales Support Coordinator - Part Time

Apprentice Hire & Sales Coordinator

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