Director of operations Work, Jobs in Titchfield Common, Ham (with Salaries)

Operations Director
Churchill Retirement PLC —Ringwood
- Weekend availability
- Sales
- Customer service
- Business development
Global Director of Partnerships
Linnworks —Chichester
- Remote
- Travel
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Managing Director
BMS Ltd —Fareham
- Engineering
- Business development
- Continuous improvement
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Head of Planning and Procurement
Contract Candles and Diffusers —Chichester
- £55,000 - £65,000 a year
- Full-time
- ERP systems
- Continuous improvement
- Team management
- Health & wellbeing programme
- Sick pay
Quick apply
6d
Head of Performance and Planning
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
7d
Head of Risk and Resilience
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
7d
Associate Director - Regulatory
Estee Lauder —Petersfield
- Windows
- Analysis skills
- Project management
Head of Governance and Compliance
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
5d
Head of Risk
Southern Co-op —Portsmouth
- Hybrid work
- Analysis skills
- Budgeting
- Leadership
Project Director - Controls Analytics
AECOM —Southampton
- Full-time
- Hybrid work
- Engineering
- Business development
- Leadership
Head of Recruitment Operations - Maternity Cover
Rocksteady Music School —Liphook
- £50,000 - £55,000 a year
- Experience working with children
- Team management
- Recruiting
- Free parking
- Employee discount
Quick apply
Head of Food Operations/Head Chef
Sand Cafe —Portsmouth
- £28,000 - £40,000 a year
- Full-time
- Cooking
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
11d
Head of Service (Contract Cleaning)
Nviro —Portsmouth
- Full-time
- Customer service
- Cleaning
- Annual leave
- Employee assistance programme
2d
Head of Supply Chain
Apollo Fire Detectors Limited —Havant
- ERP systems
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
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Operations Director

Churchill Retirement PLC -
Ringwood

Apply Now

Job details

Benefits

Company pension

Qualifications

Operations management
Senior management experience
Sales
Customer service
Stakeholder liaison
Coaching
Cost control
Performance management
Business development
Stakeholder coordination
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Client services
Organisational skills
Operational strategy development
Contracts
IT
Team motivation leadership
Communication skills
Growth strategy
Operations leadership experience
Stakeholder management

Full job description

Role: Operations Director

Location: Ringwood, Hampshire

Reporting to: Managing Director

About the Role

Churchill Estates Management (CEM) is seeking an experienced Operations Director to join its senior leadership team and lead the delivery of high-quality Retirement Living services across the business.

This is a pivotal leadership role with accountability for operational excellence, customer satisfaction, colleague engagement, and strategic growth. As a key member of the Management Team, you will help shape the future direction of CEM, ensuring our services consistently deliver value, peace of mind and an excellent customer experience for leaseholders, while creating a positive and high-performing environment for colleagues.

This role is office based from our Head Office in Ringwood, Hampshire.

Role Purpose

Lead the successful delivery of CEMs Retirement Living services in line with the companys vision, values and strategic objectives.
Champion a culture of customer excellence, ensuring residents receive responsive, high-quality and value-driven services.
Create an engaging and supportive colleague experience that attracts, develops and retains high-performing teams.
Drive operational efficiency, continuous improvement and robust governance to ensure service charges and operating costs remain fair, transparent and focused on owners cost of living.
Support the expansion of new Retirement Living services and innovative business opportunities.

Key Responsibilities

Operational Leadership

Provide inspiring leadership to a workforce of 300 colleagues, including 5 direct reports and their teams, setting clear expectations, coaching talent and creating a culture of accountability, engagement and continuous development.

Ensure all services are delivered safely, compliantly and in accordance with all relevant legal, regulatory frameworks as well as fully maintaining the Health & Safety standards, with clear ownership, strong compliance and swift resolution of issues.
Embed CEMs values across all operations, creating a consistently high standard of customer service across every development.
Use customer insight, colleague feedback and performance data to continuously improve service delivery and satisfaction.
Lead the preparation of annual service charge budgets, ensuring strong financial discipline, transparency and value for money for leaseholders.
Drive smarter, more efficient ways of working to help control costs and minimise financial pressures on owners.

Retirement Living Growth & New Services

Work closely with the Managing Director and SLT Colleagues to expand service delivery and support business growth.
Oversee the mobilisation and commissioning of new developments, ensuring excellent customer journeys, operational readiness and delivery to time and budget.
Build trusted relationships with partners, investors, RTM Directors and stakeholders to generate new business opportunities.
Lead new and innovative business streams, ensuring scalable processes, effective contracts and sound governance.
Partner with Churchill Living Sales teams to align services with company sales targets.

Corporate Leadership & Representation

Represent CEM externally with regulators, professional bodies, trade associations and at industry events.
Lead the development and continuous review of operational policies, procedures and manuals to ensure best practice and consistency.
Oversee the emergency call-out rota (evenings and weekends) and respond to urgent situations as required.
Contribute strategically across the wider business, helping shape long-term plans, performance priorities and organisational effectiveness.

Skills & Experience

We are looking for a people-focused senior Operations Leader with a proven track record of leading dispersed teams and delivering excellent customer outcomes.

The ideal person will have:

Strong experience leading large multi-site operational teams through engagement, coaching and performance management.
Passion for customer excellence, service improvement and colleague satisfaction.
Demonstrable success in driving operational efficiency, change programmes and continuous improvement.
Commercially and financially astute, with experience managing complex budgets and service charge structures.
Strong strategic thinker, able to balance long-term growth with day-to-day operational delivery.
Excellent communication, stakeholder management and influencing skills.
Highly organised, able to manage competing priorities and make sound decisions.
Resilient, adaptable and comfortable operating in a fast-paced, evolving environment.
Strong IT and systems capability.

How Youll Be Rewarded

Competitive salary
Company Car benefit
28 days holiday + Bank Holidays
Day off on your birthday
Excellent colleague benefits including Family BUPA Cover, Health Screening, Group Personal Pension Plan and Life Assurance
£200 John Lewis vouchers for expectant parents
Colleague wellbeing programmes and ambassadors

About Us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage nearly 300 developments nationally, supporting over 10,000 leaseholders and providing property services and customer care to more than 12,000 retired people. We are ambitious, growing rapidly, and committed to raising standards in Retirement Living.

Join an award-winning, customer-focused business where people matter and where your leadership can make a lasting difference to customers, colleagues and communities.

Our Values TORCH: Trust | Openness | Respect | Communication | Honesty

We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.

Apply Now

Refine Your Search

director of operations jobs in titchfield common, ham

Operations Director

Global Director of Partnerships

Managing Director

Head of Planning and Procurement

Head of Performance and Planning

Head of Risk and Resilience

Associate Director - Regulatory

Head of Governance and Compliance

Head of Risk

Project Director - Controls Analytics

Head of Recruitment Operations - Maternity Cover

Head of Food Operations/Head Chef

Head of Service (Contract Cleaning)

Head of Supply Chain

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