Maintenance coordinator Work, Jobs in Tollesbury, Ess (with Salaries)

Office Maintenance Coordinator
Rapid Response Maintenance Ltd —Little Bentley
- Overtime
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
10d
Maintenance Coordinator
Pinnacle Group —Clacton-on-Sea
- £24,784.50 a year
- Microsoft Word
- Computer literacy
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Maintenance Coordinator - Voids & Property Maintenance
The RTR Group Nationwide Limited —Rochford
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Supervising experience
- Organisational skills
- Health & wellbeing programme
Quick apply
7d

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Office Maintenance Coordinator

Rapid Response Maintenance Ltd -
Little Bentley

Quick apply

Job details

Full-time
10 days ago

Benefits

Casual dress
Company pension
Company events
On-site parking

Qualifications

Social housing experience
Customer service call handling
Purchase orders
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
Administrative support experience
Microsoft Office Suite
Microsoft Office
Administrative experience
Purchase order creation
Appointment booking and call handling
Organisational skills
Project schedule tracking
Customer support
Customer interaction
Household contractor coordination
Communication skills
Facilities maintenance
Project progress tracking
Progress tracking
Time management

Full job description

Job Description

We are looking to recruit a Office Maintenance Coordinator to join our property services team based in Essex. The successful candidate will play a key role in coordinating the responsive and planned repairs to tenanted properties, ensuring works are planned, monitored and completed efficiently to meet client timescales and performance targets.

You will act as a central point of contact for clients, tenants, contractors, subcontractors and our directly employed engineers throughout the process. This is a busy and fast-paced role requiring excellent organisational skills, the ability to prioritise workloads, and strong communication skills. You will be responsible for coordinating multiple properties simultaneously while ensuring customers and clients receive a professional and efficient service.

The role includes processing works through our in-house management system (full training provided), arranging appointments and access, scheduling engineers and subcontractors, monitoring progress of works, liaising with clients regarding updates, and ensuring all jobs are completed accurately from instruction through to completion and invoicing. You will also ensure all relevant certification, documentation and job information is uploaded and maintained throughout the lifecycle of each responsive repair job.

Main Duties and Responsibilities

Handle inbound calls and emails from clients, contractors, subcontractors and engineers.
Log responsive repair works orders onto the company management system and manage them through to completion.
Coordinate and schedule works for directly employed engineers and subcontractors to meet repair turnaround targets.
Monitor progress of all live jobs, ensuring works remain on programme.
Liaise with clients to provide regular updates on property progress and completion dates.
Arrange appointments, access and key collections where required.
Chase outstanding updates, certifications and paperwork to ensure jobs can be completed and invoiced promptly.
Resolve customer and client queries efficiently and professionally.
Ensure all completed works from the previous day have been uploaded and processed correctly.
Raise purchase orders where required and accurately process subcontractor invoices.
Assist with obtaining quotations for additional works and issue quotation references to clients.
Maintain accurate records and ensure all job information is updated within the company management system.
Work closely with Contracts Managers and Supervisors to ensure contractual KPIs and turnaround times are achieved.
Support the wider operations team with administrative duties relating to void property delivery.

Knowledge, Skills and experience:

Excellent communication skills, both verbal and written
Excellent software skills specifically Microsoft Office packages
Discretion and understanding of confidential issues
Strong personal time management ability
Ability to work on own initiative as well as part of a team
Exceptional attention to detail
Reliability
Flexibility
People-focused
Good problem-solving abilities
Assertiveness
Confidence
Strong administrative experience of multi-disciplined organisation
Ability to build relationships with clients

Desirable but not essential:

Experience working as a property Maintenance Co-ordinator
SOR Code/Social Housing experience

Pay: Competitive

Benefits:

Company events
Company Pension
On-site Parking
Casual Dress

Schedule:

Monday to Friday
Overtime
1 weekend day a month

Job Types: Full-time, Permanent

Work Location: In person

Quick apply

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Office Maintenance Coordinator