helpdesk engineer Work, Jobs in tonbridge, ken (with Salaries)

Helpdesk Engineer
Commercial Services Group —West Malling
- £25,949.96 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- SharePoint
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
11d
1st Line Support Engineer
wavenet —Sevenoaks
- Full-time
- Remote
- Computer networking
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
2nd Line IT Engineer
Akita Systems Limited —Wrotham
- Azure
- Customer service
- Windows
- Sick pay
1st Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions Ltd —Crawley
- £24,000 - £26,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Engineer
Kier Group —Weald
- 12 hour shift
- Travel
- Flexible schedule
6d
Service Desk Administrator
M S Webb & Company Limited —Chatham
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- Accounting
- Data entry
Quick apply
1d
IT Operations Engineer - Fixed Term Contract
Horder Healthcare —East Grinstead
- Up to £27,222 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
IT Repairs Engineer
Class Technology Solutions Ltd —Crawley
- £27,000 a year
- Full-time
- Customer service
- English
- Windows
Quick apply
Maintenance Assistant
MidKent College —Maidstone
- £25,878 - £29,729 a year
- Full-time
- University
6d
Fire Extinguisher Engineer
Emcor —London
- £30,000 a year
- Overtime
- No experience needed
- Driving
- Time management
- Employee assistance programme
- Referral programme
Quick apply
Customer Support & Planning Coordinator
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Work from home
- Employee assistance programme
Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
5d
Associate Technical Support Engineer
Park Place Technologies —London
- Hybrid work
- Windows
- Bachelor's degree
- Travel
Maintenance Planner
Salute Inc. —Gatwick Airport
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
Quick apply
Mobile Supervisor
ABM —London
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Human resources
Field Service Engineer (International)
Boost inc —London
- Customer service
- English
- Travel
Quick apply
Static Technical Operative - Multiskilled
Equans —Croydon
- Full-time
- Carpentry
- Maintenance
- Plumbing
- Annual leave
- Employee assistance programme
Service Desk Administrator
Advantos Services —Crayford
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Mobile Supervisor
ABM UK —London
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Human resources
- Employee discount
Quick apply

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Helpdesk Engineer

Commercial Services Group -
West Malling

Quick apply

Job details

Permanent | Full-time
£25,949.96 a year

Benefits

Company pension

Qualifications

Microsoft Outlook
Customer service
IT support
SharePoint
Communication skills
Help desk

Full job description

Location: Kings Hill / Hybrid

Salary/package: £25,949.96 per annum

Contract type: Permanent

Hours: Full time, 37 hours per week

The Help Desk Engineer role sits at the heart of our support service, providing day-to-day IT support to schools and education customers. You will play a key role in resolving technical issues quickly and keeping systems running smoothly.

This position would suit someone with around 1+ years of IT support experience who is looking to build their skills across Microsoft 365, devices and core IT systems within a supportive team.

Who we are

EiS, part of Commercial Services Group, is a leading digital services provider specialising in IT and digital transformation for the education and public sectors. We help organisations adapt and thrive through innovative technologies, deep sector expertise, and a commitment to reinvesting in frontline services.

Why this role matters

The Help Desk Engineer plays a key role in supporting schools with reliable IT services, ensuring users can access the systems they need to teach and learn effectively.

This is a practical, customer-facing role where problem solving and communication are essential, with responsibility for resolving technical issues and delivering a consistent support experience.

What you’ll be doing

Managing incoming requests as a Help Desk Engineer (Education) via phone, email and chat.
Providing support for Microsoft 365 including Outlook, Teams, SharePoint and Office applications.
Troubleshooting issues across laptops, desktops and mobile devices.
Supporting user accounts, passwords and access within Microsoft 365.
Resolving incidents remotely in line with service level targets.
Working with senior engineers to escalate and resolve more complex issues.
Supporting schools with general IT systems including basic server and network issues.
Maintaining accurate records of tickets, actions and resolutions.
Building strong relationships with school staff and internal teams.
Sharing knowledge and supporting less experienced colleagues when needed.

What we’re looking for

Proven experience in an IT support or Help Desk role.
Strong understanding of Windows and Microsoft 365.
The ability to diagnose and resolve technical issues.
Excellent communication and customer service skills.
A proactive and solutions-focused approach.
The ability to prioritise workload in a busy environment.

What you’ll get in return

Salary of £25,948 per annum.
25 days annual leave, rising to 27 after 4 years.
Birthday Day Off.
One concessionary day during the Christmas period.
Pension scheme with 4% employer contribution.
Life assurance cover.
Access to Learning & Development opportunities via our CSG Academy.

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.

Quick apply

Refine Your Search

helpdesk engineer jobs in tonbridge, ken

Helpdesk Engineer

First Line Support / Helpdesk Engineer - Hybrid

1st Line Support Engineer

2nd Line IT Engineer

1st Line Support / Helpdesk Engineer - Hybrid

Engineer

Service Desk Administrator

IT Operations Engineer - Fixed Term Contract

IT Repairs Engineer

Maintenance Assistant

Fire Extinguisher Engineer

Customer Support & Planning Coordinator

Freshdesk coordinator

Associate Technical Support Engineer

Maintenance Planner

Mobile Supervisor

Field Service Engineer (International)

Static Technical Operative - Multiskilled

Service Desk Administrator

Mobile Supervisor

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