It service manager Work, Jobs in Tonbridge, Ken (with Salaries)

IT Service Configuration & Asset Manager
Cabot Financial —West Malling
- DevOps
7d
IT Manager
PHINIA —Gillingham
- Full-time
- Computer Science
- Bachelor's degree
- Travel
Assistive Technology Manager
Chailey Heritage Foundation —Lewes
- £42,000 - £49,000 a year
- Full-time
- Rehabilitation centre
- Communication skills
- Employee assistance programme
14d
IT Project Manager
Restore PLC —Rainham
- £50,000 - £60,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Website Content Manager
HandPickedHotels —Sevenoaks Town and St. John's
- Hotel
- Travel
Project Manager
ABACUS —Sittingbourne
- Weekend availability
- Azure
- Microsoft Office
- Project management
- Annual leave
- Employee discount
Quick apply
9d
Data Enrichment Manager
Somerset Bridge Group —East Grinstead
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply
IT Applications Manager - Principal Business Analyst
Rapiscan —Salfords
- ERP systems
- Project management
- Bachelor's degree
Service Engineer
wavenet —Sevenoaks
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Work from home
Quick apply
Delivery Manager
Royal Borough of Greenwich —London
- £49,056 - £52,194 a year
- Full-time
- Mentoring
- In-person
- Annual leave
- Employee discount
2d
Information Security Manager
HRCM.io —London
Quick apply
Product Manager
Royal Borough of Greenwich —London
- £52,194 - £55,323 a year
- Full-time
- Hybrid work
- Product management
- Annual leave
- Employee discount
8d
Deputy Systems Support Manager
Lewisham and Greenwich NHS Trust —London
- £39,959 - £48,117 a year
- Full-time
1d
IT Applications Manager - Principal Business Analyst
OSI Systems, Inc. —Salfords
- ERP systems
- Project management
- Bachelor's degree
IT Support Technician (Level 2)
Ardingly College —Haywards Heath
- £28,000 - £30,000 a year
- Full-time
- School
13d
BI & Data Quality Analyst
Commercial Services Group —West Malling
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- Analysis skills
- Annual leave
- Employee discount
Quick apply
8d
SCUK IT Business Analyst
SCU Santander Consumer (UK) plc —Redhill
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Agile
- Employee assistance programme
7d
Solutions Architect
MI6 - Secret Intelligence Service —London
- £80,875 - £89,475 a year
- Full-time
- Presentation skills
- Communication skills
- Negotiation
- Annual leave
Service Desk Analyst
Formula 1 —Biggin Hill
- Full-time
- Azure
- Microsoft Office
- IT
- Store discount
- Annual leave
8d
Director of Engineering
WTW —Reigate
- Full-time
- Hybrid work
- Management
- Computer Science
- Engineering
- Annual leave
- Employee assistance programme
11d

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IT Service Configuration & Asset Manager

Cabot Financial -
West Malling

Apply Now

Job details

7 days ago

Qualifications

DevOps
ITIL
Relationship management
ServiceNow

Full job description

We are seeking an experienced and dedicated Service Configuration and Asset Management Manager to join our IT Service Management team at Cabot Group. The purpose of this role is to lead and manage the ITIL-aligned practices of IT Service Configuration Management and IT Asset Management (Hardware & Software) across the Cabot Group. The role is responsible for ensuring that all IT assets and configuration items (CIs) are accurately recorded, maintained, and governed effectively throughout their lifecycle.

A key focus of this role is to champion the strategic value of the Configuration Management Database (CMDB), raising awareness, building capability, and embedding its usage across teams. This is essential to ensure the CMDB becomes a trusted source of truth that supports effective service management, delivery, compliance, and informed strategic decision-making.

Key Accountabilities & Responsibilities

Define, implement, maintain and continually improve policies, standards, processes and procedures for service configuration management, hardware asset management, software asset management.
Develop and maintain the structure, approach and management for the Configuration Management Database (CMDB).
Lead and govern automated discovery, service mapping, and dependency management to enable holistic end-to-end visibility
Ensure proper identification, control, recording, reporting, auditing, and verification of IT assets and configuration items.
Ensure CMDB alignment with common service data model (CSDM).
Perform regular audits and reconcile discrepancies in the CMDB and asset database.
Ensure compliance with all configuration management, and asset management processes and work closely with other IT functions to maintain the integrity of the relevant CMDB and Asset Database.
Support individual engineering teams in the end-to-end asset lifecycle.
Work with procurement and finance to develop and to manage asset budgets and contracts.
Work with various practices and stakeholders that consume CMDB and Asset Data to ensure value realisation from both CMDB and Asset databases
Measure and report on the success of both Service Configuration Management and IT Asset Management (Hardware & Software) practices, using industry best practice KPI and PSF.

Key Working Relationships & Communications

Direct reports: N/A

Internal: Business Continuity, Encore/Group IT Risk and Control, Enterprise Architecture, Enterprise Risk & Compliance, Global Information Security team, Global Infrastructure & Shared Services (GISS), Internal Audit, IT Operations

External: External Audit, Service Providers & Professional Services

Person specification:

Formal Education & Certification

Degree educated.
ITIL 3 or above certification, ideally at intermediate or expert level.

Knowledge & Experience

7 years of experience leading service configuration and asset management (hardware & software) practices, preferably within the financial services sector and in a global environment.
5 years of demonstrated experience adopting and implementing ITSM best practices (ITIL).
Extensive experience of operating ServiceNow to support SCM and ITAM practices.
Knowledge of industry best practice such as ITIL, DevOps, ISO20000
Experience working in a regulated industry, preferably in the financial sector
Working knowledge of the common service data model (CSDM).

Personal Attributes

Ability to multitask; used to working under pressure and owning problems through to resolution; ability to meet strict deadlines.
Strong customer focus with the drive and commitment to improve the level of service clients receive (internal/external).
Excellent relationship management skills, with the ability to effectively communicate and influence stakeholders and decision makers at all levels.
Strong drive for results to ensure actions and objectives are delivered in a timely manner

Apply Now

Refine Your Search

it service manager jobs in tonbridge, ken

IT Service Configuration & Asset Manager

IT Manager

Assistive Technology Manager

IT Project Manager

Website Content Manager

Project Manager

Data Enrichment Manager

IT Applications Manager - Principal Business Analyst

Service Engineer

Delivery Manager

Information Security Manager

Product Manager

Deputy Systems Support Manager

IT Applications Manager - Principal Business Analyst

IT Support Technician (Level 2)

BI & Data Quality Analyst

SCUK IT Business Analyst

Solutions Architect

Service Desk Analyst

Director of Engineering

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