No1 Lounges is an award winning pay to use airport lounge located within Gatwick Airport offering a distinct and unique experience.
Our lounges in London Gatwick North & South Terminal have been awarded Tripadvisor’s® Travellers’ Choice® Awards for 2024. As well as World's Best Airport Lounge for Dining 2025 at the World Culinary Awards 2025 and Best VIP Lounge at the World Luxury Travel Awards 2025.
No1 believes pre flight lounging should be for everyone making it easier for our guests to eat drink and relax in style before they fly.
Our seven lounges in Gatwick offer the best seats in the airport with attentive service, seasonal dishes and a wide range of wines, beers and spirits so you can sit back and soak up the runway views.
Shift Pattern
Our shift pattern is on a 6-day rolling rota and is 2 early shifts (3.30am-1pm), then 2 late shifts (12.30pm-10pm), then 2 days off. You will be required to reliably travel into Gatwick Airport at 3.30am for your early shifts.
This is a fixed term contract, set to end on 31st October 2026. They may be opportunity to become permanent.
Role
As Team Host, you deliver excellent service and champion the guest experience across the lounge. You work as part of a team and are multi-skilled in performing a variety of roles within the lounge. You are a brand ambassador for No.1 Lounges and engage with each guest to deliver a great experience every time. Whilst upholding No1’s company values, having the passion to create memorable experiences; committed to excellence with your service; embracing creativity in your role; being part of our community.
This is a multi-skilled role with excellent training provided for each of the below areas:
- Floor (Server): You take ownership of your section(s) allocated on shift, taking pride in your area of responsibility and having a keen eye for detail. Engaging with every guest during your shift.
- Food Service: You will be running food from the kitchen and looking after the self-serve food area. Providing great communication with the kitchen team.
- Bar: As a bartender, you provide a speedy but personable service, maintaining consistently with high levels of drink service and aiming to exceed guests' expectations.
Responsibilities
- Deliver excellent customer service with an in-depth knowledge of our products & services
- Follow all food and beverage handling guidelines in line with No.1 company policies and procedures.
- Assisting with any ad-hoc duties when required such as back of house duties.
- Always being organized and prepared
- Be willing to help other team members wherever possible and to understand the flexibility required when business levels peak and trough
- Have a clean and presentable uniform in line with company standards
- Keep our company values in your performance at work - Passion, Excellence, Creativity and Community
Requirements
Due to the nature of working at the airport the below will be required
- You will need to have a valid passport
- You will need to be authorised to work in the United Kingdom
- You will be asked to complete 5 years of employment/education, so living in the UK for the past 5 years is desired
- You must have a clean criminal
Benefits
- 28 days paid holiday annually.
- Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments.
- Complimentary staff parking provided at the airport whilst you are on shift.
- Complimentary staff meal during your shift.
- 5 complimentary lounge visits each year.
- Discounted Gym Memberships, all you need to do it check which gyms offer discounts in your local area
- 25% discount for lounge visits for your friends and family
- Employee of the Month Reward & Recognition schemes – the chance for your hard work and dedication to be awarded with a £50 voucher every month
- 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
- Workplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age.
- Annual flu jabs.
- Refer a friend to No1 Lounges and receive £300 when they pass probation.
#INDLUT
Pay: £13.69 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Store discount
Ability to commute/relocate:
- Gatwick Airport RH6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a valid passport?
- Do you have a criminal record?
- Are you able to travel to Gatwick for a 3.30am shift?
- How do you plan to travel to Gatwick? Driving or public transport?
Experience:
- Customer service: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
