Customer service representative Work, Jobs in Tong, Shr (with Salaries)

Customer Service Advisor
Vivactive LTD —Telford
- Full-time
- Computer literacy
- Writing skills
- English
- Free parking
- Annual leave
Quick apply
1d
Call Centre Agent
Senior Response —Birmingham
- £12.71 an hour
- Part-time
- Remote
- Microsoft Word
- Microsoft Outlook
- English
- Sick pay
Quick apply
Customer Representative - Stafford
Nationwide Building Society —Stafford
- From £26,500 a year
- Full-time
- Banking
Customer Service Advisor
Quanex —Wolverhampton
- Full-time
- Computer skills
- Communication skills
- Employee assistance programme
Quick apply
Customer Experience Representative
Community Housing —Kidderminster
- £26,627 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Store discount
Quick apply
1d
Customer Service Advisor
ERA —Wolverhampton
- Full-time
- Computer skills
- Communication skills
- Employee assistance programme
12d
Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
13d
Customer Services Team Leader
Wyre Forest District Council —Kidderminster
- £38,760 - £41,343 a year
- Monday to Friday
- Team management
10d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- English
- Travel
- Relocation assistance
- Annual leave
Business Banking Customer Service Representative
National Westminster Bank PLC —Birmingham
- From £27,090 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Work from home
Customer Service Representative
HB Trading —Lichfield
- From £11 an hour
- Part-time
- Hybrid work
- Customer service
- Computer literacy
- Typing
- Work from home
- Employee assistance programme
Quick apply
8d
Customer Service Advisor
SunbeltRentals —Birmingham
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
Retail Customer Service Assistant
BP Retail —Newport
- Serving
- Café
- Annual leave
- Employee assistance programme
1d
Customer Service Assistant - Booking Office Part Time
WM Trains —Birmingham
- £26,320 - £30,721 a year
- Part-time
- Conflict management
- Communication skills
- Employee assistance programme
8h
Customer Services Advisor
Rapid Frame Limited —Great Wyrley Landywood
- £12.72 - £12.96 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- SharePoint
- Free parking
- Annual leave
Quick apply
2d
Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Service Advisor
Halfords —Wolverhampton
- £29,310 - £34,440 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
9d
Customer Service Advisor
Cromwell —Brierley Hill
- Communication skills
- Annual leave
- Employee assistance programme
Customer Services Assistant
OurCoop —Stafford
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
10d
Customer Service Advisor
Barclays —Stoke-on-Trent
- £26,700 a year
- Weekend availability
- Banking
- Life insurance

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Customer Service Advisor

Vivactive LTD
Telford

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Annual leave
Company pension
On-site parking

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
PCI
Computer literacy
Writing skills
UK GDPR
English
Computer skills
Customer interaction
Phone etiquette
Communication skills

Full job description

About the Company

Vivactive is an award-winning business that stands among the fastest growing in the West Midlands. The company’s long-term aim is to become the biggest incontinence provider in Europe; here, you will have an opportunity to be part of it. Recognised as an award-winning company with outstanding people and an entrepreneurial environment, the ideal candidate will enjoy the buzz of being part of a market-leading business with exceptional people.

About the Role

As our Customer Service Advisor, you will provide knowledgeable and sensitive support to customers across phone, email and live chat. You will help customers choose suitable incontinence products, place and manage orders, resolve queries and complete associated administration. You will often support elderly or vulnerable customers and discuss personal topics, so empathy, discretion and confidence are essential.

Key Responsibilities

What you’ll be doing:

Provide warm, professional customer service, primarily by telephone, supporting customers from product advice and delivery queries through to placing orders.

Support elderly and vulnerable customers with patience, empathy and clear communication, adapting your approach to individual needs.

Handle sensitive conversations about incontinence, bodily functions and anatomy confidently, respectfully and without judgement.

Manage customer queries and casework across email and live chat, including back orders, returns, refunds and delivery-related issues.

Accurately process orders, payments and customer information while working fully in line with PCI DSS, GDPR and internal procedures.

What we’re looking for:

A naturally warm, friendly and empathetic approach to customer service.

Confident speaking with customers on the telephone for much of the working day.

Comfortable discussing sensitive and personal subjects in a professional, respectful manner.

Strong verbal and written communication skills, with the ability to explain information clearly.

Good IT literacy and confidence in learning and working across multiple systems.

Strong attention to detail and the ability to accurately record customer information and process orders.

A calm, patient approach when supporting elderly, vulnerable or distressed customers.

Good organisation and the ability to balance calls with email, live chat and administrative casework.

A positive, collaborative attitude and willingness to contribute to a warm and friendly team environment.

Knowledge, Skills & Experience

Essential

These are the minimum requirements needed to perform the role successfully.

Knowledge

Understanding of what good customer service looks like, including empathy, active listening and clear communication.

Awareness of the importance of confidentiality and handling personal information appropriately.

Understanding of the need for accuracy when processing customer details, orders and payments.

Desirable

These requirements would be advantageous but are not essential.

Knowledge

Knowledge of GDPR and the principles of handling personal data securely.

Knowledge of incontinence products or experience working in a health, care or medical-adjacent environment.

Awareness of PCI DSS requirements when taking or processing card payments.

Skills

Ability to communicate confidently with elderly or vulnerable customers.

Ability to handle sensitive conversations with tact and discretion.

Confidence switching between telephone, email, live chat and administrative tasks.

Experience

Previous telephone-based customer service or contact centre experience.

Experience processing orders, refunds, returns or delivery queries.

Experience supporting vulnerable customers or working with sensitive personal information.

Core Behaviours

All employees are expected to demonstrate the following behaviours:

Customer Focus

Puts customers at the heart of decision-making and service delivery.

Accountability

Takes ownership of responsibilities and delivers on commitments.

Collaboration

Works effectively with colleagues and stakeholders.

Continuous Improvement

Seeks opportunities to improve processes, services and performance.

Respect & Inclusion

Treats others fairly, professionally and with respect.

Working Conditions:

The role is desk-based and involves extended periods using a computer and telephone headset

Based in a busy, lively office environment with a high volume of telephone activity and regular interaction with colleagues.

The office can be noisy at times, so you’ll need to be comfortable working in a fast-paced, energetic environment while maintaining focus and professionalism .

Working as part of a warm, friendly and collaborative Customer Service team.

Interview Process:

One-stage, in-person interview including a 1-hour working interview. This gives you the opportunity to see the role and systems in practice, while allowing us to assess your communication, IT literacy, accuracy and overall competence for the role.

Benefits

What’s in it for you? Please take the time to read our extensive list of benefits below:

A chance to build and grow a department in a rapidly expanding/award-winning company

Market-leading annual leave starting at 23 days plus 8 bank holidays (31 days in total), which grows with the length of service

Your birthday off

We’ll pay for your external training courses

Awards and Recognition Schemes; delivering above and beyond never goes unnoticed

Free Onsite Parking

Complimentary tea, coffee, chilled water and soft drinks

Pension Scheme

Free Summer BBQ

We care about our employee’s mental and physical health with well-being practices embedded in the company

An environmentally conscious company

Apprenticeship Scheme

Free Eye Tests

Cycle2Work Scheme

Monthly Social Events (Bowling, Escape Room, Bake Off, Pumpkin Carving, Wellbeing Walks etc.)

Length of Service bonus (5/10/15 year)

Work in a fun and lively environment in an up-and-coming business! You will be a crucial member of the Vivactive team. This is an incredible opportunity for an outstanding person; if you believe this is YOU, don’t hesitate to apply now.

Vivactive is an equal opportunities employer. We are committed to creating an inclusive and diverse workplace where all employees and applicants are treated with dignity and respect. We do not discriminate on the basis of age, disability, gender, gender identity or expression, marital status, race, ethnicity, nationality, religion or belief, sexual orientation, or any other characteristic protected by law.

We actively encourage applications from individuals of all backgrounds and are dedicated to providing equal access to employment, development, and progression opportunities. Our recruitment and employment practices are based on merit, skills, and experience.

Benefits:

Casual dress
Free parking
On-site parking

Application question(s):

Please write a cover letter to submit alongside your CV.

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in tong, shr

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