Delivery manager Work, Jobs in Tong, Shr (with Salaries)

Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
- Annual leave
Quick apply
Head of DCASO (Service Delivery) (LR10)
AQUILA —Shrewsbury
- £80,000 - £90,000 a year
- Hybrid work
- Continuous improvement
- No degree
- Leadership
- Annual leave
- Employee assistance programme
Store Manager
Aldi —Dudley
- £52,910 - £69,000 a year
- Management
- Time management
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
6d
Data Delivery Manager
OSB Group —Wolverhampton
- £70,000 - £75,000 a year
- Full-time
- Azure
- Software development
- Agile
- Annual leave
Head of Customer and Business Intelligence
The Wrekin Housing Group Limited —Telford
- £74,358 a year
- IT
7h
Head of Customer and Business Intelligence
Housing Plus Group —Telford
- £74,358 a year
- Full-time
- IT
7h
Systems Delivery Lead
City of Wolverhampton Council —Wolverhampton
- £66,939 - £70,283 a year
- Full-time
- Hybrid work
- Driving
- No degree
- Agile
- Employee assistance programme
8d
Assistant Store Manager
Aldi —Kingstanding
- £38,525 - £45,420 a year
- Management
- Time management
Deputy Manager
Flying Tiger Copenhagen —Merry Hill
- Weekend availability
- Management
- Leadership
- Communication skills
5d
Service Delivery Manager
Intercity Technology —Birmingham
- IT
- Employee assistance programme
Used Car Sales Manager
BYD Shrewsbury —Shrewsbury
- £40,000 - £56,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Store discount
- Annual leave
Quick apply
9d
Delivery Assurance Manager
Safran —Wolverhampton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
National Account Manager
Muller Group —Market Drayton
- Full-time
- Hybrid work
- Travel
- Negotiation
- Annual leave
- Employee assistance programme
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Team Manager
Well Pharmacy —Stoke-on-Trent
- £32,545 a year
- Management
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Agile Delivery Lead
CGI —Birmingham
- Full-time
- Agile
- Communication skills
Quick apply
Store Manager
B&M Retail —Telford
- Weekend availability
- Sales
- Leadership
- Employee assistance programme
- Employee discount
Replenishment Manager
B&M Retail —Stourport-on-Severn
- Weekend availability
- Hospitality
- Team management
- Organisational skills
- Employee discount
Delivery Manager
NEXT —Stoke-on-Trent
- From £14,163 a year
- Part-time
- Employee discount

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Customer Service Delivery Manager

Technical Drive Ltd -
Bromsgrove

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Annual leave
Company pension
Company events

Qualifications

Customer service
Presentation skills
ITIL
Contracts
IT
Business coaching

Full job description

Due to our continued growth, an excellent opportunity has arisen for a Customer Service Delivery Manager to join our established, technical team in Bromsgrove.

Job Summary

We’re looking for an experienced Customer Service Delivery Manager to be responsible for leading customer service strategy and operations to deliver exceptional customer experiences, drive satisfaction and retention, and ensure efficient, high-quality service delivery.

What We Offer

21 days annual leave (including your birthday) + bank holidays
Company pension
Company social events
Development scheme with financial incentives
Quarterly company bonus
Excellent office environment with leisure room in town centre location

Key Responsibilities

· Define and implement the customer service vision and standards: Align service approach with business goals and continuously improve the end-to-end customer journey

·* Service Performance & SLA Deliverables: *Own service KPIs and SLA outcomes, monitor performance, manage service risks, and ensure timely resolution and communication.

· Continual Service Improvement: identify trends and root causes; facilitate problem management, post-incident reviews, and improvement initiatives that reduce incident volume and improve customer experience.

· Commercial Protection & Contract Alignment: Ensure service delivery aligns to contract scope; manage obligations, assumptions, and dependencies; support change control, renewals, and commercial discussions with evidence-based service insights.

· Management Reporting: Produce regular service reports and dashboards covering SLA performance, capacity management, resourcing and improvement progress; present insights and recommendations to leadership and customers.

· Individual Development Plans: Partner with team leads to create and maintain IDPs aligned to role expectations and service outcomes; identify training needs across service roles.

· Performance Coaching & Feedback: Provide coaching and structured feedback to improve behaviours, customer handling, technical engagement, and process compliance; recognise strong performance and address gaps promptly.

Requirements

· Proven experience in service delivery/ customer service management within service industry, IT managed services desirable but not essential.

· Demonstrable track record of improving performance, customer satisfaction, and operational efficiency.

· Confident stakeholder management: able to influence technical and non-technical teams, including senior leaders.

· Commercial awareness: comfortable working with contracts, scope, governance, and evidence-based service positions.

· Data-led approach to reporting and decision-making; strong Excel/BI and presentation skills.

· Experience coaching teams and supporting development planning in operational environments.

Personal Attributes

· Detail-oriented and proactive.

· Collaborative team player with strong management qualities.

· Customer-focused, with a commitment to delivering high-quality service.

Salary: Up to £40,000 per annum, dependent on experience

Work Location: In person Bromsgrove B61

Successful applicants would be subject to a Disclosure and Barring Service (DBS) check

About Us

Technical Drive is a high quality, IT support company for Birmingham and beyond, offering managed IT services that will drive businesses forward through technology with our fast, responsive, and strategic team.

Pay: Up to £40,000.00 per year

Ability to commute/relocate:

Bromsgrove B61 8DA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in tong, shr

Customer Service Delivery Manager

Head of DCASO (Service Delivery) (LR10)

Store Manager

Service Delivery Manager

Data Delivery Manager

Head of Customer and Business Intelligence

Head of Customer and Business Intelligence

Systems Delivery Lead

Assistant Store Manager

Deputy Manager

Service Delivery Manager

Used Car Sales Manager

Delivery Assurance Manager

National Account Manager

Manager of Dedicated Implementations - EMEA

Team Manager

Agile Delivery Lead

Store Manager

Replenishment Manager

Delivery Manager

I want to receive the latest job alerts for delivery manager in tong, shr

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