Join a dynamic security team where your vigilance and customer service skills make a real difference in creating safe, welcoming environments for thousands of visitors daily.
- Job Title: Security Officer
- Location: Darwin Shopping Centre
- Hours: Full Time – 35.5 x Hours Per Week and Flexible to meet the needs of the role & business
- Rate of Pay: £12.71 Per Hour – Raising to £13.31 once trained as CCTV Operator
Summary & Purpose of the Role
- Patrolling malls, Service areas, and public areas.
- Advising tenants when necessary on management regulations
- Diffusing incidents and preventing occurrences using “minimal enforcement”
- Maintaining fire, Health and Safety Regulations and securing the premises
- Shift to include control room management.
- In the course of duty aid the public and shop mobility, First Aid (if qualified) using “customer care” procedures at all times
- All duties to be carried out in adherence with the Westgrove Health and Safety policy
- Care to be taken regarding personal appearance and hygiene at all times
- To assure that the company standards and policies are followed and maintained.
*must be able to travel to SY1 1PL within 30 minutes.
Responsibilities
- Start shift promptly at time designated, in full uniform.
- Appearance to be clean, smart, and tidy at all times.
- Responsible for active communication of “changeover” of shift to on shift supervisor. This to include handover of shift keys, PDA, confirmation of staff on shift, contractors on site, run-though of incident occurrences from previous shift, confirmation of any insecure doors, any matters pertaining to the smooth effective running of the shift.
- Responsible for the awareness of Health and Safety. Procedures carried out must be in line with the Health and Safety Policy - set procedures are indicated in the Assignment Instructions.
- Responsible for full comprehensive understanding of fire alarm procedures.
- Responsible for acting as an evacuation marshal in the event of a major incident.
- In relation to a major incident must be fully conversant with the location of all plant rooms, service corridors and lifts, both by location and by name.
- Assisting tenants on request on the event of an incident – this may be in person or by camera or both.
- Assisting Police presence on site either in person, by camera or by statement.
- Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction.
- Responsible for diffusing incidents and situations in the malls
- Responsible for providing first aid if necessary. (This only to apply to certificated first aiders.)
- Security Guards not trained in first aid must be made aware of manned first aider on shift.
- Control room duty. This to include answering telephone enquiries, monitoring cameras (CCTV SIA Licence holders only), radio communication, contractor permits, log books and Building Management Systems
- On-Call duties to be carried out, scheduled via a Rota system and shared equally between those trained. (must be able to travel to SY1 1PL within 30 minutes)
- Knowledge of in-house radio usage plus call signs
- Responsible for ascertaining all daily requirements and site needs by observing the on-site information handover procedures.
- Use patrol monitor (diester) system to assist with accident and incident control and prevention.
- When working night shifts, responsible on night shift to maintain check calls as required.
- At all times to follow through any managerial instructions
- To ensure all work is carried out in a safe, proper, and thorough manner considering Health and safety legislation, Westgrove policies and procedures, risk assessments and method statements.
- Maintain confidentiality in all aspects of client and staff information.
- Report anything in need of repair or replacement to the appropriate person and be comfortable to escalate any issues to obtain an understanding of repairs timeframes.
- Keep your working area and space clean and tidy at all times and your tools and equipment safely stored.
- Be familiar with the required care standards regulations governing your job.
- Maintain polite and good communication with your colleagues, tenants, and shoppers at all times.
- Be prepared to receive and undertake further training as required.
- At all times to follow through any managerial instructions
Skills and Experience
- SIA licence (CCTV & Security Guarding where applicable)
- Experience of working and building partnerships with clients.
- IOSH trained desirable.
- Articulate and has the ability to communicate effectively with the clients and the Westgrove teams.
- Organised individual who can demonstrate a record of planning and managing work flows.
- Able to demonstrate an understanding of high-quality service delivery and their impact on this.
- The ability to be agile and flexible to meet the needs and demands of the role.
- Excellent time management organisation and focus on ability to prioritise and multi task with clear ability to focus on detail.
INDMP
Job Type: Full-time
Pay: £12.71 per hour
Work Location: In person
